Faq’s

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Selezionare l'argomento che avete bisogno della nostra assistenza.

Orders & RequestsOrders & Requests

Orders & Requests

DeliveriesDeliveries

Deliveries

PaymentsPayments

Payments

Exchanges and ReturnsExchanges and Returns

Exchanges and Returns

STAR Loyalty programmeSTAR Loyalty programme

STAR Loyalty programme

ProductProduct

Product

General informationGeneral information

General information

InfinityInfinity

Infinity

Indietro

  • Come faccio un ordine?

    Per risolvere eventuali dubbi su come fare un ordine nel nostro punto vendita online, puoi vedere questo video, un'utile guida che illustra tutti i passi necessari per completare l'acquisto.
    Non dimenticarti che il tuo ordine entrerà nel nostro sistema solo dopo che apparirà la finestra con la conferma dell'ordine.

    Continui ad avere problemi con il tuo acquisto? Contattaci tramite questo modulo e descrivici il tuo problema.

  • Check the status of my order

    Potrai consultare lo stato del tuo ordine solo se l'hai realizzato tramite il tuo account cliente. Per controllare, accedi alla tua "Area Cliente" nel separatore "Acquisti realizzati". Guarda il video sottostante per maggiori informazioni.


    In caso di dubbi sullo stato, contattaci tramite questo modulo, indicando il numero del tuo ordine.

  • Come faccio un reso?

     

    Per sapere come realizzare un reso nel nostro punto vendita online, guarda i video sottostanti che indicano i passi da seguire.

    Non dimenticarti che la richiesta di reso è inviata solo alla conclusione del processo.

    Alla fine riceverai un-mail di conferma per la tua richiesta di reso.

    Se devi restituire più articoli nello stesso ordine, dovrai richiederne il cambio o il reso nello stesso tempo. Dopo la richiesta di reso di un articolo dell'ordine, il nostro sito non consente di inviare un'altra richiesta simile.


    Se hai effettuato l'ordine come cliente non registrato, dovrai iniziare questo processo accedendo all'ultima e-mail di Salsa relativa a quest'ordine. L'oggetto di questa e-mail è "Conferma invio /fattura". In questa e-mail troverai un link che ti permetterà di effettuare il cambio o il reso.

    1.       Consegna in Portogallo

    Se hai effettuato il tuo ordine nel tuo account Cliente, ti preghiamo di verificare lo stato dello stesso nell'Area cliente nel menu "Acquisti effettuati”.

    Se lo stato dell'ordine è: “in fase di pagamento”, “ricevuta”, “in preparazione”, contattaci tramite il modulo sottostante in modo da effettuare la modifica dell'indirizzo.

    Se lo stato dell'ordine è “pronto” o “in transito”, ti preghiamo di attendere l'SMS con il numero della bolla di trasporto e la data di consegna per poi contattare direttamente la Chronopost attraverso il 229688389 per richiedere la modifica dell'indirizzo di consegna dell'ordine.



     

    2.       Consegna nell'UE

    Se hai effettuato il tuo ordine nel tuo account Cliente, ti preghiamo di verificare lo stato dello stesso nell'Area cliente nel menu "Acquisti effettuati”.

    Se lo stato dell'ordine è: “in fase di pagamento”, “ricevuta”, “in preparazione”, contattaci tramite il modulo sottostante in modo da effettuare la modifica dell'indirizzo.

    Se lo stato dell'ordine è “pronto” o “in transito”, ti preghiamo di attendere l'SMS con il numero della bolla di trasporto e la data di consegna per poi contattare direttamente la DHL per richiedere la modifica dell'indirizzo di consegna dell'ordine.

     

    Se hai effettuato l'ordine come cliente non registrato, contattaci tramite l'apposito modulo: verificheremo lo stato del tuo ordine.


  • Out of stock

    Se il tuo ordine è stato confermato, è improbabile che l'articolo possa essere esaurito. Tuttavia, nel caso in cui ciò si verificasse, ti invieremo un'e-mail con l'indicazione dell'articolo esaurito/ degli articoli esauriti, confermandoti anche il rimborso del pagamento relativo all'articolo/ agli articoli. Il rimborso del valore è effettuato con lo stesso metodo di pagamento che hai utilizzato. Se hai optato per il pagamento tramite sportello Bancomat, ti richiederemo l'IBAN per il rimborso.

     

    In caso di ulteriori domande, contattaci tramite questo modulo, indicando il numero del tuo ordine.

  • Come usare lo sconto di compleanno?

    Lo scontoannuo risultanoautomaticamentesenza la necessità diinserire il codice,dopoillog in,selo sconto èattivasi sarà in gradodi vederequandosi aggiungono elementisenza alcun tipo discontoperil tuoshopping bag.L'importo dello scontoapparedetratto dall'importototale dell'ordine.

  • Quanti ordini posso fare?

    Nel negozio online non c’è un limite di ordini se si sceglie il pagamento VISA o Paypal.
    In caso di ordini con pagamento via bancomat, il limite è di tre ordini durante un periodo di 5 giorni. Se gli ordini vengono effettuati in questo modo, Salsa si riserva il diritto di cancellarli in base all’ordine d’arrivo.

  • Delivery types and times

    CountryShipping Charges(€)Delivery time
    Portugal (Continental)Salsa stores | Free
    Pick-up | 2,90€ (Free for orders over €40)
    Home delivery | 3,90€  (Free for orders over €40)
    2 to 3 business days
    Portugal (Islands)Salsa stores | Free
    Pick-up | 2,90€ (Free for orders over €40)
    Home delivery | 3,90€ (Free for orders over €40)
    3 to 5 business days
    SpainSalsa stores | Free
    Pick-up | 3,90€ (Free for orders over €50)
    Home delivery | 3,90€ (Free for orders over €50)
    2 a 3 dias úteis
    France STANDARD
    Salsa stores | Free
    Pick-up | 6,90€ (Free for orders over €80)
    Home delivery | 8,90€ (Free for orders over €80)

    EXPRESS
    Salsa stores Salsa | Free
    Pick-up | 12,90€ (Free for orders over €80)
    Home delivery  | 12,90€ (Free for orders over €80)
    3 to 4 business days




    1 to 2 business days
    Germany STANDARD
    Pick-up | 8,90€ (Free for orders over €100)
    Home delivery | 8,90€ (Free for orders over €100)

    EXPRESS
    Pick-up | 12,90€
    Home delivery | 12,90€ 
    3 to 5 business days


    1 to 2 business days
    LuxembourgSTANDARD
    Pick-up | 8,90€ (Free for orders over €100)
    Home delivery | 12,90€ (Free for orders over €100)

    EXPRESS
    Pick-up | 8,90€ (Free for orders over €100)
    Home delivery | 12,90€ (Free for orders over €100)
    3 to 7 business days



    1 to 3 business days
    Other European Union CountriesSTANDARD
    Pick-up | 8,90€ (Free for orders over €100)
    Home delivery | 12,90€ (Free for orders over €100)

    EXPRESS
    Pick-up | 8,90€ (Free for orders over €100)
    Home delivery | 12,90€ (Free for orders over €100)
    3 to 7 business days



    1 to 3 business days

    Deliveries and collections in Portugal are operated by DPD, in Spain by Seur and in France by Chronopost-La Poste and DHL.

  • Problem with order

    After the payment has been authorised, you will be sent an e-mail with the order number. From that point, you will be able to check your order status in the Customer Area, in the “Purchases and Returns” section under the “See Tracking” option.

  • Carrier delivering the order

    The information on the carrier responsible for delivering orders in the country where you made your purchase is provided in the e-mail sent to confirm shipping of the order, but you can also check it here.

  • Nobody to accept the order

    The carrier will try to deliver the order on two consecutive days, leaving notification of each attempt. After the second attempt, the carrier will return the order to our warehouse. Salsa’s online shop may contact you to provide new delivery instructions.

  • Problem with order

    See our “Contacts” section.

  • Time for picking up an order from a shop

    The order must be picked up within no more than 5 business days after receipt of the notification of reception of the order via text message or e-mail. See the available shops here.

  • Countries where online shopping is available

    In questo momento, puoi fare acquisti in ogni Paese, ma la consegna verrà fatta in uno di  UE Paesi.


  • Das Transportunternehmen wird versuchen, die Lieferung an 2 aufeinanderfolgenden Werktagen zuzustellen und wird bei jedem Zustellversuch eine Nachricht hinterlassen. Nach dem zweiten Versuch wird das Transportunternehmen die Lieferung an unser Lager zurüc

    Salsa’s online shop automatically recognises the country you are connecting from. If you want to make an order for a different country, select the “Change Country” option, located on the bottom right-hand corner at the end of the home page. Then, just choose the country you want to send the order to and complete your purchase.


    Orders made from the page of a country other than where you want the delivery to be sent to, or for addresses to which delivery cannot be made (PO boxes, post offices) will be automatically cancelled.

  • Payment methods

    We accept the following payment methods:

    Portugal:Visa, Mastercard, AMEX, PayPal, Amazon Pay, MbWay and Multibanco.

    Spain:Visa, Mastercard, AMEX, PayPal an Amazon Pay.

    France:Visa, Mastercard, AMEX, PayPal, Amazon Pay and Carte Bancaire.

  • Security

    For Salsa Jeans, the security of online shopping is fundamental. Transaction data are processed using SSL encryption, with the entity. Salsa’s online shop also uses VeriSign and ATW certification to ensure maximum protection of your data. For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions. Only SEC (Secure Electronic Commerce) transactions will be accepted for Visa and MasterCard payments. After confirmation that your card is part of the SEC system, a connection is made to the issuer bank for it to authorise the customer to make the purchase. As soon as the bank confirms the authentication, the charge is made to the card. Otherwise, the order will be cancelled.

  • Credit card payments

    For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions. Credit cards are subject to authorisations and checks by the issuer. Therefore, if you are having problems with the payment, we suggest you contact the card issuing bank.

  • Cash on delivery

    Non è possibile pagare gli ordini alla consegna.

  • Extra charges on my order

    L' imposta è inclusa nel prezzo dei prodotti, come mostrato in tutte le pagine del sito.   

  • Online Purchases

    • Portugal

      All products can be returned quickly and easily at our online shop, within no more than 30 days of the date the order was delivered.




      1. PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop. If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs). Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.



      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.



      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.If you want more information, see the terms and conditions in Exchanges and Returns.

    • Luxembourg

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.


       2.  CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU


      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process.

      To schedule the collection, you must access the UPS website and fill in all the fields requested. Click HERE. to acess the Website.



      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE.




      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.



    • Spain

       

      1.           PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs).

      Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

       

      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the SEUR carrier. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day and the carrier will put the return sticker on the package..

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

       

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. You will have a link to download the return sticker when you place your return order online on the confirmation page. Additionally, you will receive a confirmation email of your return order that also have the link so you can download the sticker. Stick the returns label to the package and take it to the Pickup Point selected.

      If you want more information, see the terms and conditions in Exchanges and Returns.

    • France

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

      To return an item, just follow these steps:

       

      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

       

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process. 

      To arrange pickup, you should contact the UPS carrier at 0821233877.                                       

      Note: This call has an associated cost. For further information, click HERE.

       

      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

       

      RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE.

       

      1. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Belgio

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

      To return an item, just follow these steps:

       

      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

       

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home or pickup point.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process. 

      To arrange pickup, you should contact the Bpost carrier at 022011111.                                       

      Note: This call has an associated cost. For further information, click HERE.

       

      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

       

      1. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.


    • Netherlands

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.


      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Austria

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points  HERE.

      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Germany

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.


      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Other Countries

      1.           PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point. 

      Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

       

      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

       

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.

      If you want more information, see the terms and conditions in Exchanges and Returns.


    • Il vettore quando viene a ritirare i prodotti che devono essere sostituiti o resi?

      1.      Portogallo


      Nel corso del processo di reso, ti sono state presentate le modalità e la data del ritiro.

      Se hai optato per il ritiro a casa tua, questo viene solitamente effettuato il giorno stesso o il successivo giorno lavorativo.

      Se hai optato per un punto di raccolta, dovrai portare l'ordine al punto di raccolta selezionato.

       


      2.      Ritiro nell'UE

       

      Nel corso del processo di reso, ti sono state presentate le modalità e la data del ritiro. Solitamente i ritiri sono effettuati nel successivo giorno lavorativo.

      Quando hai finalizzato il processo, ti è stata inviata un'e-mail con la conferma del cambio/reso. In questa e-mail troverai tutti i dati relativi al processo di reso.

      Con questi dati, è inoltre possibile modificare la data e l'indirizzo del ritiro dell'ordine.

       

      Se hai ulteriori domande o se hai richiesto il ritiro a casa da più di 2 giorni lavorati e il vettore non ha ancora proceduto al ritiro, ti preghiamo di contattarci tramite questo modulo:

    • Italia

      Per effettuare un cambio di articolo nel nostro negozio online è necessario entrare nell'Area Clienti, cliccare sul menu “Acquisti e Resi”. Dopo aver identificato l'ordine del/i prodotto/i che si desidera cambiare, basterà cliccare sulle frecce sotto l'opzione “Reso/Cambio” o cliccare sull'opzione “Dettagli” e poi in alto a destra sull'opzione “Reso/Cambio”. Durante il processo di reso saranno presentati tutti i passi necessari.


      1. Scegliere una delle seguenti opzioni di ritiro:


      Se si seleziona l'opzione Reso con Ritiro a Domicilio: Quando si sceglie questo metodo si dovrà obbligatoriamente stampare una nuova etichetta e incollarla sul pacco. Questa nuova etichetta sarà disponibile nella Pagina di Conferma del Cambio/Reso, nell’Area Clienti, scheda “Dettagli del Reso” e nell'e-mail dopo che il processo di Cambio/Reso è stato completato.

      Per calendarizzare un ritiro è necessario contattare il corriere SDA al numero 800 22 33 99.


      Se si seleziona l'opzione Reso con Ritiro in Punto Pick-up: Nello scegliere il ritiro in un Punto Pick-Up, è necessario usare l'adesivo del trasportatore ricevuto all'interno dell’ordine.
      Per sapere in quale punto di Pick-Up è possibile lasciare il reso basterà controllare i punti disponibili cliccando QUI.
      Dopo aver scelto e compilato il modulo di cambio/reso cliccare su “Conferma reso”. Sarà necessario lasciare il reso in uno di questi punti Pick-Up nei 5 giorni lavorativi successivi. Dopo aver scelto e compilato il modulo di cambio/reso cliccare su “Conferma reso”.

  • Physical store

    We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. Returns to Salsa Jeans are free within the European Union and the maximum return period is 30 days from the date the order was delivered.

    If you have placed an order for a country outside of the European Union, the process is controlled by one of Salsa’s external partners. See the terms and conditions here



    All products purchased online can be returned quickly and easily at any physical shop. In this case, you should go to your closest shop with the items to be returned and the electronic invoice attached to the Order Confirmation, which is also available in the Customer Area (Purchases and Returns). Once you’ve returned your items, you will receive an e-mail confirming the return.


    If you want to exchange items bought in physical shops, take the item and the purchase receipt to your closest physical shop.

    Products bought in physical shops may only be exchanged in shops of the same type. Items bought in any Salsa shop other than outlets can only be exchanged in the same type of shop. They cannot be exchanged in outlets or at El Corte Inglés.


    To find out where the closest shop is, go to Find a shop. For further information, see the terms and conditions in Exchanges and Returns.

  • Salsa Reseller

    Se hai acquistato un articolo Salsa in un punto vendita non Salsa, le norme applicabili sono quelle del punto vendita o della catena commerciale dove hai acquistato i tuoi articoli.
    In caso di domande, dovrai contattare il rispettivo punto vendita dato che l'intero processo di reso o post-vendita è interamente di loro responsabilità. 

  • STAR Program | About (what it is) and Membership

    • What is STAR?

      The STAR programme is a world of benefits, offering rewards with every purchase and with every interaction you have with us.
      You start earning rewards as soon as you make your first purchase: €10 to use on your next purchase.
      And, in your birthday month, we’ll wish you HAPPY BIRTHDAY by giving you a €10 gift voucher.
      But that’s not all!
      With each purchase, 5% of the total will be added to your balance. And whenever your balance reaches €10, it will be converted into a voucher for you to redeem on a purchase.
      More details available here

    • How old do I have to be to become a STAR?

      Are you over 18? Then this programme is for you.\r\n
      \r\n\r\n

    • How do I change my account information?

      You’ll always have access to your account information in the Customer Area.

    • How can I access private campaigns?

      To be a STAR it's like having a V.I.P pass that gives you exclusive, first-hand access to our private campaigns. Information about these campaigns is sent through the active contact means that you have associated with your STAR account.

    • As STAR, what advantage do I have over limited collections?

      Throughout the year, we usually launch limited collections. As you´re a STAR, you will have the advantage of knowing and being able to purchase items from some of these collections in advance.

  • STAR Program | Balance and vouchers

    • If I exchange or return an item, what happens to the amount of the voucher I redeemed and my total balance?

      The amount earned from the purchase of items you return will not be deducted if the refund is made in the form of a coupon. If the refund is made using another payment method, then this will be deducted from your total balance. If you redeemed a voucher on a purchase you're returning, a new voucher will be issued for the amount used on the returned item(s), which will be valid for 60 days. In the event of an exchange, your total balance will remain the same. If you redeemed a voucher, it will automatically be applied to the new purchase.

    • Do I add to my balance on purchases made abroad?

      Yes, you add to your balance on purchases made in all Salsa shops in Portugal (including the islands), Spain (including the Canary Islands), France and Luxembourg, and in all countries www.salsajeans.com delivers to (except the United Arab Emirates).\r\n
      You will not add to your balance on purchases made at department stores such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute, etc.

    • I've just made a purchase, but I can't see any change in my account balance.

      The amount earned will show up automatically after a purchase. With online purchases, the amount earned will only be available after payment confirmation. If you find that the amount earned isn't shown in your Customer account, please contact the Salsa Customer Care department using one of the means available so that they can help you.

    • Cosa devo fare se dimentico la mia password?

      Puoi richiedere una nuova password, cliccando prima sul menu Entra e poi fai clic su "Hai dimenticato la password?". A breve ti invieremo una nuova password via e-mail. Controlla che l'email di Salsa non sia finita per sbaglio nello spam o nel cestino.

      Se hai delle difficoltà, puoi vedere questo video.


      Se hai dei problemi nel processo di richiesta di una nuova password, ti preghiamo di contattarci tramite questo formulario descrivendoci il problema e indicando l'e-mail associato al tuo account.

    • How does the welcome voucher work?

      After your first purchase as a STAR, you’ll get a €10 voucher. This voucher will be redeemable after you've paid for your first purchase and is valid for 60 days.

    • Ho problemi con il login

      Se hai dei problemi relativi al login, ti preghiamo di contattarci tramite questo formulario descrivendoci il problema e indicando l'e-mail associata al tuo account.

    • How does the birthday gift voucher work?

      As a STAR, we celebrate with you by giving you a €10 gift voucher in your birthday month. This voucher will be available on the first day of your birthday month and you can redeem it until the last day of that month. You'll get the gift voucher in the month of your birthdate indicated in your Customer Area. You will only get this gift voucher if you're a registered member or if you've made a purchase in the 12 months before your birthday, based on the birthdate indicated in your Customer Area.

    • How do I confirm the validity period and amount of my total balance and vouchers?

      We want to make sure that you always have this information on hand, so it's printed on all the sales receipts for purchases made at Salsa shops, indicated in the confirmation e-mails for your online purchases and in the newsletters you receive. And, you can always confirm your balance and vouchers (including their validity period) in your Customer Area.

    • When are deductions made from my total balance?

      Deductions will be made from your total balance whenever it's converted into vouchers for you to redeem on your purchases (when you reach multiples of €10), or when the 180-day validity period expires.\r\n
      When you return an item and it isn't refunded in the form of a coupon, the amount earned from that purchase will also be deducted from your total balance (corresponding to the item(s) returned).

    • How can I use my vouchers?

      When your balance reaches multiples of €10 (for example: €10, €20, €30, etc.), the amount will be converted into a voucher that you can redeem within 60 days. You can redeem vouchers on purchases of €29.90 or over in Salsa shops (including Outlets) and online. To redeem a voucher in physical shops (including Outlets), tell the shop assistant that you're a STAR customer when you're making your purchase. If you're shopping online, log in to your account and, when you're paying for the order, select the voucher you want to redeem on the purchase and it will be immediately added to your shopping basket. The voucher is non-transferable and can only be redeemed through your account. You can use a voucher to pay for an entire purchase. And that’s not all. You can also redeem your voucher on Outlet items. It may or may not be possible to redeem your vouchers during other campaigns, depending on their terms and conditions. Vouchers may not be used to purchase gift cards.

  • STAR Program | Stars, interactions and offers

    • How can I earn stars when delivering or returning online purchases at Salsa stores or Pickup points?

      To accumulate stars on your online purchase, you only have to select the Salsa store delivery method or the pickup point delivery method when you are finalizing the purchase. The stars will be awarded when your order invoice is issued.
      To earn stars when returning your purchase, select the delivery in Salsa stores or received at a collection point at the end of the return process. Stars will be awarded after acceptance of the return, when a credit note is issued.

    • s there an order limit for STAR offers per customer?

      Yes. Each STAR customer can only place up to 5 requests for offers and/or experiences per year.

    • What are the stars for?

      Stars give you access to benefits such as experiences, exclusive products and other offers.

    • How do I earn stars?

      You can earn stars by interacting with us. Here’s how: 

      • Get connected and follow us on Facebook and Instagram
      • Always keep your personal information up to date and 100% complete
      • Share your opinion (answer surveys, review an item you've purchased)

    • How do I earn stars by interacting on Salsa’s social media pages?

      Link your STAR account to Facebook and Instagram here to earn stars. You’ll also earn stars by following us on Facebook and Instagram.

    • How do I earn stars by answering Salsa customer satisfaction surveys?

      Your opinion is very important to us, so we'll reward you with 100 stars every time you answer one of the customer satisfaction surveys we send you. The stars are available in your account within 24 hours.

    • How do I earn stars by writing reviews of an item I purchased at Salsa?

      Your reviews are invaluable. Write a review on the products you've purchased in our shops or online and we’ll give you 100 stars (limited to 5 evaluations per day and a maximum of 10 per month and articles purchased in the last 12 months).

    • How do I earn stars by keeping my information up to date?

      When you provide or update your information (name, telephone, e-mail address, home address, gender, date of birth), we’ll give you 100 stars.
      And if you enable again the sending of our email and phone communications, you’ll get 150 stars.

    • Is there a limit to the number of stars I can earn with my interactions?

      Yes, there is a limit to the number of times you can earn stars, depending on the type of interaction:

      INTERACTION

      REWARD LIMITS

      Connect to Salsa’s Facebook page

      Once every 12 months

      Follow Salsa on Facebook

      Once every 12 months

      Connect to Salsa’s Instagram page

      Once every 12 months

      Follow Salsa on Instagram

      Once every 12 months

      Answer a questionnaire

      Once for every questionnaire answered

      Review a product

      Once for each product review (max. 5/day to max. 10/month)

      Update your information

      Once every 6 months

      Enable e-mail permissions

      Once every 6 months

      Enable telephone permissions

      Once every 6 months

      Add STAR Wallet

      Once every 6 months

  • STAR Program | Others

    • I made a purchase without identifying myself as a STAR. Can I still use the benefits I'm entitled to?

      Yes, you have 90 days to ask for your purchases to be linked to your Customer account. You can have this done at any Salsa shop by presenting your sales receipt. You can also have this done by sending an e-mail to our Customer Care department at customer.care@salsajeans.com, together with a scanned copy of the sales receipt and the e-mail address and/or telephone number associated with your Customer account.

    • I have two STAR accounts, how do I link them?

      You can send a request using the contact form below indicating the information (telephone number and/or e-mail address) associated with each of your accounts, and which account you wish to keep.

  • Do I add to my balance when I buy a gift card?

    Yes, when you buy a gift card you add to your balance.\r\n
    However, given that you added to your balance when you bought the gift card, you won't add to your balance when it's used on a purchase.

  • How do I gain access to benefits such as experiences, exclusive products and other offers?

    It’s simple, all you need to do is earn stars.

  • Che cos’è un Codice Promozionale e come lo si usa?

    È un codice personale, emesso in occasioni speciali, che ti permette di usufruire delle promozioni esclusive su servizi e prodotti offerti da Salsa.
    Per poter usufruire del Codice Promozionale, inseriscilo nel quadro che si trova nella pagina del pagamento del tuo carrello. Per ottenerne l’importo complessivo seleziona l’opzione Invio. Registrarsi nel Programma di Fidelizzazione Salsa Star aumenta le possibilità di ricevere un codice promozionale.

  • How do I become a STAR?

    You can join here or at any Salsa shop.\r\n
    If you're having problems, our Customer Care department will be happy to help you.

  • How do I exchange my stars for experiences or exclusive products and other offers?

    Find out what experiences and offers we have for you here. When selecting the experience and/or offer you want, and after it has been confirmed, the amount will be deducted from your stars.

  • Do stars have a validity period?

    Stars will always be available until you use them for an experience and/or offer.

  • Where can I see how many stars I have?

    You can confirm the number of stars you have in your Customer Area.

  • How do I add to my balance with my purchases?

    Once you've identified yourself as a STAR, with each purchase you make at shops, outlets and online, 5% of the amount paid will be added to your balance, which will be valid for 180 days. Whenever your balance reaches multiples of €10, that is €10, €20, €30, etc., it will be converted into vouchers that you can redeem on a purchase made within the next 60 days. Your balance is non-transferable. Nothing will be added to your balance for: - purchases made at Salsa points of sale at El Corte Inglés or other authorised vendors; - purchases paid for with a coupon or gift card; - payment of services, such as hems or online order deliveries.

  • Size guide

    • Come so qual è la mia taglia?

      Per vedere la tua taglia Salsa, puoi consultare la guida Taglie.
      Se dopo aver consultato la guida hai ancora dei dubbi sulle taglie, ti preghiamo di contattarci con questo modulo, descrivendoci il tuo dubbio e indicandoci il riferimento dell'articolo e delle taglie su cui hai dei dubbi.

    • Come so qual è la taglia relativa alla lunghezza della gamba?

      Per capire qual è la taglia relativa alla gamba, devi misurare l'interno della gamba, dal gancio del pantalone fino al tallone. 
      In base all'altezza della tua gamba (da misurare in centimetri), devi scegliere la taglia della gamba come indicato nella tabella disponibile nella guida Taglie.

  • Product maintenance

    • Come devo trattare i miei articoli?

      Nell'etichetta interna del prodotto, troverai le istruzioni per il lavaggio. In caso di dubbi contattaci attraverso il modulo sottostante indicando il riferimento dell'articolo sul quale hai dubbi relativi al lavaggio.

    • Denim

       

      I capi in denim hanno la caratteristiche di scolorirsi con l'uso, ciò è dovuto al loro particolare processo di tinteggiatura con l'indigo, che fa sì che alcune delle particelle che rimangono in superficie tendano a dissolversi durante i lavaggi.

       

      Salsa suggerisce di lavare i jeans sempre al contrario per evitare che si scoloriscano. Estrarli dalla lavatrice non appena si conclude il programma di lavaggio affinché non si creino delle pieghe.

       

      Per lavare i jeans, utilizzare sempre meno detersivo possibile, preferibilmente neutro o non biologico. L'asciugatura deve essere realizzata al contrario e i jeans non devono mai essere esposti direttamente al sole.

       

      Seguire sempre le istruzioni di lavaggio presenti sull'etichetta e prestare particolare attenzione ai jeans con dettagli e applicazioni o strappati. Cercare di lavare i jeans il meno possibile in modo da conservare più a lungo il loro aspetto iniziale.

    • Fibre Naturali

       Cotone/Lino

       

      Fibra naturale di origine vegetale, comoda e resistente.

      Può essere lavato in lavatrice ad una temperatura intermedia con qualsiasi tipo di detersivo. Gli agenti sbiancanti possono essere utilizzati con i bianchi, ma mai sui colori.

      Può essere fatto asciugare nell'asciugatrice ad una temperatura intermedia.

      Dato che il cotone non è elastico, dopo l'asciugatura può stropicciarsi: è necessario stirarlo ad una temperatura elevata affinché torni alla sua forma originale.

       

       

      Lana

       

      Fibra naturale di origine naturale, flessibile e gradevole al tocco.

      Per conservare i capi di lana, è necessario appenderli in appendiabiti imbottiti, con le tasche vuote, con i bottoni/le chiusure chiusi/i e senza cintura, se presente.

      È una fibra molto sensibile al calore, per questo deve essere lavata a secco o a mano in acqua fredda: se lavata in lavatrice, può restringersi.

      Non utilizzare la candeggina nei capi di lana perché la distrugge. Far asciugare i capi all'aria, preferibilmente distese e mai appese, e stirarli con il programma "WOOL" ancora un po' umide.

      Con i lavaggi può perdere gradualmente il colore e la morbidezza.

       

       

      Seta

       

      Fibra naturale di origine vegetale, leggera e resistente.

      La seta è molto reattiva alle sostanze chimiche (deodoranti, profumi, ecc.) e alle temperature elevate; per questo i capi devono essere lavati a mano o affidati a dei professionisti. Non utilizzare l'asciugatrice né stirare a vapore.

    • Fibres Sintetiche

       

      Viscosa

       

      Fibra artificiale di origine cellulosa, morbida e fresca.

      Quando è umida, questa fibra perde parte della sua resistenza e non sopporta le temperature elevate, durante il lavaggio in lavatrice o durante la stiratura. Si consiglia di lavarla a mano. Non strizzare troppo il capo per eliminare l'acqua in eccesso e farlo asciugare sempre all'aria, evitando l'esposizione diretta al sole.

      La stiratura deve avvenire sempre al contrario, collocando una protezione tra il capo e il ferro ad una temperatura massima di 110ºC.

      Si sottolinea l'instabilità della materia prima che, non è lavata secondo le istruzioni di lavaggio, può restringersi o allargarsi. Tuttavia, solitamente torna al suo stato naturale se appesa per 1/2 giorni.

      Questo tipo di conservazione è valido, ad esempio, anche per gli articoli misto viscosa, lyocell e modal.

       

       

      Nylon/ Poliestere e Acrilico

       

      Sono fibre sintetiche, le cui principali caratteristiche sono l'elevata durabilità e la deformazione residua.

      Si consiglia sempre il lavaggio a mano, specialmente se si tratta di articoli lavorati a maglia, in modo da aumentare la durata di vita dell'articolo: tuttavia, è possibile lavare questo tipo di capi in lavatrice ad una temperatura intermedia. Cercare di usare sempre l'ammorbidente, in modo da ridurre la possibile elettricità statica, tipica dei materiali come il poliestere.

      Può essere fatto asciugare in lavatrice a bassa temperatura per eliminare l'eccesso d'acqua, ma il resto dell'asciugatura deve essere realizzato all'aria. Ciò aiuterà a mantenere la forma originale dell'articolo, evitando di stropicciarlo. Se sia comunque necessario stirarlo, utilizzare delle temperature basse.

       

      Poliuretano

       

      Normalmente può essere lavato a casa a mano ma, per migliori risultati, dovrà essere lavato a secco.

      Seguire sempre le istruzioni di lavaggio.

    • Pelle

       

      I capi in pelle e in camoscio devono essere affidati ad uno specialista.

    • Tinteggiature

       

      I primi 2-3 lavaggi sono fondamentali per la preservazione dei capi tinti come il denim o le tinture con pigmenti, per questo è necessario prestare la massima attenzione. Nonostante il trattamento e la rifinitura di tutti i nostri articoli tinteggiati, alcuni pigmenti naturali possono rimanere ed essere liberati solo nei primi lavaggi. È perciò naturale che si perda del colore in questo periodo. Seguire sempre le istruzioni di lavaggio per migliori risultati.

  • Store Availability

    Per confermare la disponibilità di uno specifico articolo in punto vendita Salsa, ci potrai contattare attraverso il modulo di contatto. Per poterti aiutare più velocemente, ti preghiamo di indicare il riferimento e la taglia desiderata.

  • Products composition

    To assist you during your purchase, we provide you with information on the composition of all garments. This information is available in detail for each garment.

  • Contact information

    TALK TO US. WE CAN HELP

    CHAT ONLINE

    You can contact us through our chat service, available on the bottom right-hand corner of the screen.



    WHATSAPP

    You can contact us via WhatsApp at 925 507 494. The telephone service is available from 8 am to 11 pm from Monday to Friday.



    E-MAIL

    Do you have any questions? Send us an e-mail to customer.care@salsajeans.com and we will reply to you as soon as possible.



    TELEPHONE

    You can phone us at 800 203 406. The telephone service is available from 8 am to 11 pm from Monday to Friday.

  • Online Complaints Book

    You can make your complaints online on the Digital Platform at www.livroreclamacoes.pt. Such complaints carry the same weight as complaints made in the physical complaints book.

  • REPAIR SERVICE

    • WHICH PRODUCTS CAN BE REPAIRED AND ALTERED?

      Repairs are made to Salsa denim items. This means you can request the repair service for your jeans, your denim jackets and your denim shirts. If any doubt arises as to the origin of your item, the assessment and decision to accept it for repair is up to the shop assistant.

    • HOW LONG WILL IT TAKE TO REPAIR MY PRODUCT?

      The maximum time for repairing your item is 30 days. We always try to be as fast as possible so you don't have to wait too long for your item.

    • WHERE CAN I REQUEST THE REPAIR SERVICE?

      Go to any official Salsa shop (except Salsa points of sale at El Corte Inglés or other authorised vendors). Our staff are available to assess your request and send it to our sewing department for repair.

    • DO YOU ACCEPT ITEMS FROM OTHER BRANDS?

      The repair service is exclusively for Salsa items. But it doesn't matter where you bought your Salsa items; we’ll take care of them provided they’ve been washed before they're handed in.

      If any doubt arises as to the origin of your item, the assessment and decision to accept it for repair is up to the shop assistant.

    • DO YOU REPAIR ALL SALSA DENIM ITEMS REGARDLESS OF WHERE THEY WERE BOUGHT?

      Yes! You can request a repair regardless of where the Salsa denim items were bought.

    • HOW MUCH DOES THIS SERVICE COST?

      Each repair has a set price, which you will be informed of when you choose the type of repair your item needs.

      If you’re a STAR customer, you can use your stars to pay for the repair service. One repair = 1,000 stars.

      If you don't have any stars yet, you can also pay cash for the service.

      This price list will give you an idea of what you will pay.

      TYPES OF REPAIRS

      Cost in stars

      Cost in €

      Broken belt loops, replacing appliqués; seams undone, localised tears; rips; torn elbow on denim shirts; turning up jeans

      1,000

      €5

      Stains; zip replacement

      1,000

      €10

      Making jeans one size bigger

      Making jeans one size smaller

      1,000


      €20


    • WHAT CONDITION MUST THE ITEM BE IN?

  • COLLECTION

    • WHAT ITEMS CAN BE DONATED TO THE INFINITY PROJECT?

      All Salsa denim items you don't wear any more can be handed in at one of our shops. For hygiene purposes, we will only accept items that have been washed.

    • WHAT ARE THE BENEFITS OF DONATING AN ITEM?

      You’ll get 200 stars for each denim item you hand in at the shop. You can use your stars for unique experiences and offers. Discover them here

    • WHERE CAN I HAND IN THE ITEMS I WANT TO DONATE TO THE INFINITY PROGRAMME

      Go to any Salsa shop (except Salsa points of sale at El Corte Inglés or other authorised vendors). Our staff are available to assess your donated item and to send it on to where it can be given a new lease of life.

    • WHAT HAPPENS TO THE ITEMS DONATED TO THE INFINITY PROGRAMME?

      Each item donated will be carefully assessed and, depending on the result, we’ll find the best possible new beginning for it: repairing it and giving it to somebody who can continue to treasure it or simply turning it into something new.

  • WHAT IS INFINITY?

    Creating the perfect jeans is our daily commitment and, from now on, taking care of second-hand jeans is also one of our top priorities.

    We believe that denim can last forever and this is what our Infinity project is all about: reusing and giving our products the longest possible life cycle.

    We are experts in jeans and we have a mission: we don't want you to go without your favourites or give up on them without a second thought when they're still in good condition.

    So... what do we want?

    We want you to bring your denim items to us so that our team can assess them and advise you.

    At the end of the day, our goal is to take care of your jeans and repair them if you think they don't fit you any more or they’re not in the best condition.

    We have countless options: we mend torn jeans, we add patches, we make them one size bigger, we make them shorter, tighter... the possibilities are infinite, the choice is yours!

    And if you don't want to repair them, you can leave them with us.

    As denim experts, we’ll carefully assess the item you handed in and, depending on the result, we’ll find the best possible new beginning for it: repairing it and giving it to somebody who can continue to treasure it or simply turning it into something new.