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All products can be returned quickly and easily at our online shop, within no more than 30 days of the date the order was delivered.

You can return one or more items to a physical shop or to our online shop. If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs). Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.If you want more information, see the terms and conditions in Exchanges and Returns.

1.           PREPARE THE RETURN

You can return one or more items to a physical shop or to our online shop.

If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs).

Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.

If you want more information, see the terms and conditions in Exchanges and Returns.

We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

To return an item, just follow these steps:

1. PREPARE THE RETURNS PROCESS

You can return one or more items to a physical shop or online.

If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process. 

To arrange pickup, you should contact the UPS carrier at 0821233877.                                       

Note: This call has an associated cost. For further information, click HERE.

RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE.

3. PREPARING THE ORDER

Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

To return an item, just follow these steps:

1. PREPARE THE RETURNS PROCESS

You can return one or more items to a physical shop or online.

If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home or pickup point.

2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process. 

To arrange pickup, you should contact the Bpost carrier at 022011111.                                       

Note: This call has an associated cost. For further information, click HERE.

RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

3. PREPARING THE ORDER

Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

To return an item, just follow these steps:

1. PREPARE THE RETURNS PROCESS

One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.

RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

3. PREPARING THE ORDER

Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

To return an item, just follow these steps:

1. PREPARE THE RETURNS PROCESS

One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.

RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points  HERE.

3. PREPARING THE ORDER

Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

To return an item, just follow these steps:

1. PREPARE THE RETURNS PROCESS

One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.

RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

3. PREPARING THE ORDER

Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

1.           PREPARE THE RETURN

You can return one or more items to a physical shop or to our online shop.

If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point. 

Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.

If you want more information, see the terms and conditions in Exchanges and Returns.

1.      Portogallo

Nel corso del processo di reso, ti sono state presentate le modalità e la data del ritiro.

Se hai optato per il ritiro a casa tua, questo viene solitamente effettuato il giorno stesso o il successivo giorno lavorativo.

Se hai optato per un punto di raccolta, dovrai portare l'ordine al punto di raccolta selezionato.

2.      Ritiro nell'UE

Nel corso del processo di reso, ti sono state presentate le modalità e la data del ritiro. Solitamente i ritiri sono effettuati nel successivo giorno lavorativo.

Quando hai finalizzato il processo, ti è stata inviata un'e-mail con la conferma del cambio/reso. In questa e-mail troverai tutti i dati relativi al processo di reso.

Con questi dati, è inoltre possibile modificare la data e l'indirizzo del ritiro dell'ordine.

The STAR programme is a world of benefits, offering rewards with every purchase and with every interaction you have with us.
You start earning rewards as soon as you make your first purchase: €10 to use on your next purchase.
And, in your birthday month, we’ll wish you HAPPY BIRTHDAY by giving you a €10 gift voucher.
But that’s not all!
With each purchase, 5% of the total will be added to your balance. And whenever your balance reaches €10, it will be converted into a voucher for you to redeem on a purchase.
More details available here

Are you over 18? Then this programme is for you.\r\n
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You’ll always have access to your account information in the Customer Area.

To be a STAR it's like having a V.I.P pass that gives you exclusive, first-hand access to our private campaigns. Information about these campaigns is sent through the active contact means that you have associated with your STAR account.

Throughout the year, we usually launch limited collections. As you´re a STAR, you will have the advantage of knowing and being able to purchase items from some of these collections in advance.

The amount earned from the purchase of items you return will not be deducted if the refund is made in the form of a coupon. If the refund is made using another payment method, then this will be deducted from your total balance. If you redeemed a voucher on a purchase you're returning, a new voucher will be issued for the amount used on the returned item(s), which will be valid for 60 days. In the event of an exchange, your total balance will remain the same. If you redeemed a voucher, it will automatically be applied to the new purchase.

Yes, you add to your balance on purchases made in all Salsa shops in Portugal (including the islands), Spain (including the Canary Islands), France and Luxembourg, and in all countries www.salsajeans.com delivers to (except the United Arab Emirates).\r\n
You will not add to your balance on purchases made at department stores such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute, etc.

Yes, when you buy a gift card you add to your balance.\r\n
However, given that you added to your balance when you bought the gift card, you won't add to your balance when it's used on a purchase.

The amount earned will show up automatically after a purchase. With online purchases, the amount earned will only be available after payment confirmation. If you find that the amount earned isn't shown in your Customer account, please contact the Salsa Customer Care department using one of the means available so that they can help you.

Puoi richiedere una nuova password, cliccando prima sul menu Entra e poi fai clic su "Hai dimenticato la password?". A breve ti invieremo una nuova password via e-mail. Controlla che l'email di Salsa non sia finita per sbaglio nello spam o nel cestino.

Se hai delle difficoltà, puoi vedere questo video.

Se hai dei problemi nel processo di richiesta di una nuova password, ti preghiamo di contattarci tramite questo formulario descrivendoci il problema e indicando l'e-mail associato al tuo account.

After your first purchase as a STAR, you’ll get a €10 voucher. This voucher will be redeemable after you've paid for your first purchase and is valid for 60 days.

Se hai dei problemi relativi al login, ti preghiamo di contattarci tramite questo formulario descrivendoci il problema e indicando l'e-mail associata al tuo account.

As a STAR, we celebrate with you by giving you a €10 gift voucher in your birthday month. This voucher will be available on the first day of your birthday month and you can redeem it until the last day of that month. You'll get the gift voucher in the month of your birthdate indicated in your Customer Area. You will only get this gift voucher if you're a registered member or if you've made a purchase in the 12 months before your birthday, based on the birthdate indicated in your Customer Area.

Once you've identified yourself as a STAR, with each purchase you make at shops, outlets and online, 5% of the amount paid will be added to your balance, which will be valid for 180 days. Whenever your balance reaches multiples of €10, that is €10, €20, €30, etc., it will be converted into vouchers that you can redeem on a purchase made within the next 60 days. Your balance is non-transferable. Nothing will be added to your balance for: - purchases made at Salsa points of sale at El Corte Inglés or other authorised vendors; - purchases paid for with a coupon or gift card; - payment of services, such as hems or online order deliveries.

We want to make sure that you always have this information on hand, so it's printed on all the sales receipts for purchases made at Salsa shops, indicated in the confirmation e-mails for your online purchases and in the newsletters you receive. And, you can always confirm your balance and vouchers (including their validity period) in your Customer Area.

Deductions will be made from your total balance whenever it's converted into vouchers for you to redeem on your purchases (when you reach multiples of €10), or when the 180-day validity period expires.\r\n
When you return an item and it isn't refunded in the form of a coupon, the amount earned from that purchase will also be deducted from your total balance (corresponding to the item(s) returned).

When your balance reaches multiples of €10 (for example: €10, €20, €30, etc.), the amount will be converted into a voucher that you can redeem within 60 days. You can redeem vouchers on purchases of €29.90 or over in Salsa shops (including Outlets) and online. To redeem a voucher in physical shops (including Outlets), tell the shop assistant that you're a STAR customer when you're making your purchase. If you're shopping online, log in to your account and, when you're paying for the order, select the voucher you want to redeem on the purchase and it will be immediately added to your shopping basket. The voucher is non-transferable and can only be redeemed through your account. You can use a voucher to pay for an entire purchase. And that’s not all. You can also redeem your voucher on Outlet items. It may or may not be possible to redeem your vouchers during other campaigns, depending on their terms and conditions. Vouchers may not be used to purchase gift cards.

It’s simple, all you need to do is earn stars.

Stars give you access to benefits such as experiences, exclusive products and other offers.

You can earn stars by interacting with us. Here’s how: 

• Get connected and follow us on Facebook and Instagram
• Always keep your personal information up to date and 100% complete
• Share your opinion (answer surveys, review an item you've purchased)

Link your STAR account to Facebook and Instagram here to earn stars. You’ll also earn stars by following us on Facebook and Instagram.

Your opinion is very important to us, so we'll reward you with 100 stars every time you answer one of the customer satisfaction surveys we send you. The stars are available in your account within 24 hours.

Your reviews are invaluable. Write a review on the products you've purchased in our shops or online and we’ll give you 100 stars (limited to 5 evaluations per day and a maximum of 10 per month and articles purchased in the last 12 months).

When you provide or update your information (name, telephone, e-mail address, home address, gender, date of birth), we’ll give you 100 stars.
And if you enable again the sending of our email and phone communications, you’ll get 150 stars.

Stars will always be available until you use them for an experience and/or offer.

Yes, there is a limit to the number of times you can earn stars, depending on the type of interaction:

Yes, you have 90 days to ask for your purchases to be linked to your Customer account. You can have this done at any Salsa shop by presenting your sales receipt. You can also have this done by sending an e-mail to our Customer Care department at customer.care@salsajeans.com, together with a scanned copy of the sales receipt and the e-mail address and/or telephone number associated with your Customer account.

You can send a request using the contact form below indicating the information (telephone number and/or e-mail address) associated with each of your accounts, and which account you wish to keep.

Nell'etichetta interna del prodotto, troverai le istruzioni per il lavaggio. In caso di dubbi contattaci attraverso il modulo sottostante indicando il riferimento dell'articolo sul quale hai dubbi relativi al lavaggio.

I capi in denim hanno la caratteristiche di scolorirsi con l'uso, ciò è dovuto al loro particolare processo di tinteggiatura con l'indigo, che fa sì che alcune delle particelle che rimangono in superficie tendano a dissolversi durante i lavaggi.

Salsa suggerisce di lavare i jeans sempre al contrario per evitare che si scoloriscano. Estrarli dalla lavatrice non appena si conclude il programma di lavaggio affinché non si creino delle pieghe.

Per lavare i jeans, utilizzare sempre meno detersivo possibile, preferibilmente neutro o non biologico. L'asciugatura deve essere realizzata al contrario e i jeans non devono mai essere esposti direttamente al sole.

Seguire sempre le istruzioni di lavaggio presenti sull'etichetta e prestare particolare attenzione ai jeans con dettagli e applicazioni o strappati. Cercare di lavare i jeans il meno possibile in modo da conservare più a lungo il loro aspetto iniziale.

 Cotone/Lino

Fibra naturale di origine vegetale, comoda e resistente.

Può essere lavato in lavatrice ad una temperatura intermedia con qualsiasi tipo di detersivo. Gli agenti sbiancanti possono essere utilizzati con i bianchi, ma mai sui colori.

Può essere fatto asciugare nell'asciugatrice ad una temperatura intermedia.

Dato che il cotone non è elastico, dopo l'asciugatura può stropicciarsi: è necessario stirarlo ad una temperatura elevata affinché torni alla sua forma originale.

Lana

Fibra naturale di origine naturale, flessibile e gradevole al tocco.

Per conservare i capi di lana, è necessario appenderli in appendiabiti imbottiti, con le tasche vuote, con i bottoni/le chiusure chiusi/i e senza cintura, se presente.

È una fibra molto sensibile al calore, per questo deve essere lavata a secco o a mano in acqua fredda: se lavata in lavatrice, può restringersi.

Non utilizzare la candeggina nei capi di lana perché la distrugge. Far asciugare i capi all'aria, preferibilmente distese e mai appese, e stirarli con il programma "WOOL" ancora un po' umide.

Con i lavaggi può perdere gradualmente il colore e la morbidezza.

Seta

Fibra naturale di origine vegetale, leggera e resistente.

La seta è molto reattiva alle sostanze chimiche (deodoranti, profumi, ecc.) e alle temperature elevate; per questo i capi devono essere lavati a mano o affidati a dei professionisti. Non utilizzare l'asciugatrice né stirare a vapore.

Viscosa

Fibra artificiale di origine cellulosa, morbida e fresca.

Quando è umida, questa fibra perde parte della sua resistenza e non sopporta le temperature elevate, durante il lavaggio in lavatrice o durante la stiratura. Si consiglia di lavarla a mano. Non strizzare troppo il capo per eliminare l'acqua in eccesso e farlo asciugare sempre all'aria, evitando l'esposizione diretta al sole.

La stiratura deve avvenire sempre al contrario, collocando una protezione tra il capo e il ferro ad una temperatura massima di 110ºC.

Si sottolinea l'instabilità della materia prima che, non è lavata secondo le istruzioni di lavaggio, può restringersi o allargarsi. Tuttavia, solitamente torna al suo stato naturale se appesa per 1/2 giorni.

Questo tipo di conservazione è valido, ad esempio, anche per gli articoli misto viscosa, lyocell e modal.

Nylon/ Poliestere e Acrilico

Sono fibre sintetiche, le cui principali caratteristiche sono l'elevata durabilità e la deformazione residua.

Si consiglia sempre il lavaggio a mano, specialmente se si tratta di articoli lavorati a maglia, in modo da aumentare la durata di vita dell'articolo: tuttavia, è possibile lavare questo tipo di capi in lavatrice ad una temperatura intermedia. Cercare di usare sempre l'ammorbidente, in modo da ridurre la possibile elettricità statica, tipica dei materiali come il poliestere.

Può essere fatto asciugare in lavatrice a bassa temperatura per eliminare l'eccesso d'acqua, ma il resto dell'asciugatura deve essere realizzato all'aria. Ciò aiuterà a mantenere la forma originale dell'articolo, evitando di stropicciarlo. Se sia comunque necessario stirarlo, utilizzare delle temperature basse.

Poliuretano

Normalmente può essere lavato a casa a mano ma, per migliori risultati, dovrà essere lavato a secco.

Seguire sempre le istruzioni di lavaggio.

I capi in pelle e in camoscio devono essere affidati ad uno specialista.

I primi 2-3 lavaggi sono fondamentali per la preservazione dei capi tinti come il denim o le tinture con pigmenti, per questo è necessario prestare la massima attenzione. Nonostante il trattamento e la rifinitura di tutti i nostri articoli tinteggiati, alcuni pigmenti naturali possono rimanere ed essere liberati solo nei primi lavaggi. È perciò naturale che si perda del colore in questo periodo. Seguire sempre le istruzioni di lavaggio per migliori risultati.