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DOMANDE FREQUENTI

  • Check the status of my order

    Potrai consultare lo stato del tuo ordine solo se l'hai realizzato tramite il tuo account cliente. Per controllare, accedi alla tua "Area Cliente" nel separatore "Acquisti realizzati". Guarda il video sottostante per maggiori informazioni.


    In caso di dubbi sullo stato, contattaci tramite questo modulo, indicando il numero del tuo ordine.

  • Order invoice

    To get an invoice for your purchases, we suggest you create an account with the tax information required for issuing an invoice. This means the invoice will always be available in PDF format in the Purchases and Returns section under “See Details”.


    If a purchase is made by an unregistered customer, the invoice will be sent in the e-mail confirming your order has been shipped.


    If you have any other questions on the invoicing process, please contact us using this form and indicating your order number

  • È possibile vedere gli ordini fatti in precedenza?

    Se sei un cliente registrato nel negozio online Salsa e fai gli ordini con il login, tutta l’informazione sugli ordini rimarrà registrata nel menù acquisti e resi.

  • Change an order

    At the moment, orders cannot be changed because we prepare the purchases as soon as the order is confirmed.


    If you wish to cancel an order that has just been processed, please contact Customer Support.


    If the order has already been sent to the carrier, we won't be able to cancel it. In this case, you will have to accept the order and then exchange or return it.


    For further information, see the terms and conditions in Exchanges and Returns.

  • Cancel my order

    If you wish to cancel an order that has just been processed, please contact Customer Support.


    If the order has already been sent to the carrier, we won't be able to cancel it. In this case, you will have to accept the order and then exchange or return it. See the terms and conditions in ORDERS AND RETURNS

  • Change delivery address

    1.       Consegna in Portogallo

    Se hai effettuato il tuo ordine nel tuo account Cliente, ti preghiamo di verificare lo stato dello stesso nell'Area cliente nel menu "Acquisti effettuati”.

    Se lo stato dell'ordine è: “in fase di pagamento”, “ricevuta”, “in preparazione”, contattaci tramite il modulo sottostante in modo da effettuare la modifica dell'indirizzo.

    Se lo stato dell'ordine è “pronto” o “in transito”, ti preghiamo di attendere l'SMS con il numero della bolla di trasporto e la data di consegna per poi contattare direttamente la Chronopost attraverso il 229688389 per richiedere la modifica dell'indirizzo di consegna dell'ordine.



     

    2.       Consegna nell'UE

    Se hai effettuato il tuo ordine nel tuo account Cliente, ti preghiamo di verificare lo stato dello stesso nell'Area cliente nel menu "Acquisti effettuati”.

    Se lo stato dell'ordine è: “in fase di pagamento”, “ricevuta”, “in preparazione”, contattaci tramite il modulo sottostante in modo da effettuare la modifica dell'indirizzo.

    Se lo stato dell'ordine è “pronto” o “in transito”, ti preghiamo di attendere l'SMS con il numero della bolla di trasporto e la data di consegna per poi contattare direttamente la DHL per richiedere la modifica dell'indirizzo di consegna dell'ordine.

     

    Se hai effettuato l'ordine come cliente non registrato, contattaci tramite l'apposito modulo: verificheremo lo stato del tuo ordine.


  • Out of stock

    Se il tuo ordine è stato confermato, è improbabile che l'articolo possa essere esaurito. Tuttavia, nel caso in cui ciò si verificasse, ti invieremo un'e-mail con l'indicazione dell'articolo esaurito/ degli articoli esauriti, confermandoti anche il rimborso del pagamento relativo all'articolo/ agli articoli. Il rimborso del valore è effettuato con lo stesso metodo di pagamento che hai utilizzato. Se hai optato per il pagamento tramite sportello Bancomat, ti richiederemo l'IBAN per il rimborso.

     

    In caso di ulteriori domande, contattaci tramite questo modulo, indicando il numero del tuo ordine.

  • Delivery types and times

    PaeseSpese di spedizioneTempo di consegna
    Portugallo2€ (Consegna gratuita per ordini superiori a 24,90€)2-3 giorni lavorativi
    Portugallo (arcipelaghi)2€ (Consegna gratuita per ordini superiori a 24,90€)3-5 giorni lavorativi
    Spagna2,5€ (Consegna gratuita per ordini superiori a 24,90€)2-3 giorni lavorativi
    Altri paesi della EU9€ (Consegna gratuita per ordini superiori a 49,90€)2-3 giorni lavorativi

     


    Spedizione a paesi fuora dell'Unione Europea può variare secondo la destinazione. Per saperne più "Paesi fuora dell'Unione Europea".

  • Problem with order

    After the payment has been authorised, you will be sent an e-mail with the order number. From that point, you will be able to check your order status in the Customer Area, in the “Purchases and Returns” section under the “See Tracking” option.

  • Carrier delivering the order

    The information on the carrier responsible for delivering orders in the country where you made your purchase is provided in the e-mail sent to confirm shipping of the order, but you can also check it here.

  • Nobody to accept the order

    The carrier will try to deliver the order on two consecutive days, leaving notification of each attempt. After the second attempt, the carrier will return the order to our warehouse. Salsa’s online shop may contact you to provide new delivery instructions.

  • Problem with order

    See our “Contacts” section.

  • Time for picking up an order from a shop

    The order must be picked up within no more than 5 business days after receipt of the notification of reception of the order via text message or e-mail. See the available shops here.

  • Countries where online shopping is available

    In questo momento, puoi fare acquisti in ogni Paese, ma la consegna verrà fatta in uno di  UE Paesi.


  • Das Transportunternehmen wird versuchen, die Lieferung an 2 aufeinanderfolgenden Werktagen zuzustellen und wird bei jedem Zustellversuch eine Nachricht hinterlassen. Nach dem zweiten Versuch wird das Transportunternehmen die Lieferung an unser Lager zurüc

    Salsa’s online shop automatically recognises the country you are connecting from. If you want to make an order for a different country, select the “Change Country” option, located on the bottom right-hand corner at the end of the home page. Then, just choose the country you want to send the order to and complete your purchase.


    Orders made from the page of a country other than where you want the delivery to be sent to, or for addresses to which delivery cannot be made (PO boxes, post offices) will be automatically cancelled.

  • Payment methods

    We accept the following payment methods:

    Portugal:Visa, Mastercard, AMEX, PayPal, Amazon Pay, MbWay and Multibanco.

    Spain:Visa, Mastercard, AMEX, PayPal an Amazon Pay.

    France:Visa, Mastercard, AMEX, PayPal, Amazon Pay and Carte Bancaire.

  • Security

    For Salsa Jeans, the security of online shopping is fundamental. Transaction data are processed using SSL encryption, with the entity. Salsa’s online shop also uses VeriSign and ATW certification to ensure maximum protection of your data. For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions. Only SEC (Secure Electronic Commerce) transactions will be accepted for Visa and MasterCard payments. After confirmation that your card is part of the SEC system, a connection is made to the issuer bank for it to authorise the customer to make the purchase. As soon as the bank confirms the authentication, the charge is made to the card. Otherwise, the order will be cancelled.

  • Credit card payments

    For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions. Credit cards are subject to authorisations and checks by the issuer. Therefore, if you are having problems with the payment, we suggest you contact the card issuing bank.

  • Cash on delivery

    Non è possibile pagare gli ordini alla consegna.

  • Extra charges on my order

    L' imposta è inclusa nel prezzo dei prodotti, come mostrato in tutte le pagine del sito.   

  • Online Purchases
    • Portugal

      All products can be returned quickly and easily at our online shop, within no more than 30 days of the date the order was delivered.




      1. PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop. If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs). Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.



      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.



      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.If you want more information, see the terms and conditions in Exchanges and Returns.

    • Spain

       

      1.           PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs).

      Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

       

      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

       

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.

      If you want more information, see the terms and conditions in Exchanges and Returns.

    • France

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

      To return an item, just follow these steps:

       

      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

       

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process. 

      To arrange pickup, you should contact the UPS carrier at 0821233877.                                       

      Note: This call has an associated cost. For further information, click HERE.

       

      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

       

      RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE.

       

      1. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Belgio

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

      To return an item, just follow these steps:

       

      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

       

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home or pickup point.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process. 

      To arrange pickup, you should contact the Bpost carrier at 022011111.                                       

      Note: This call has an associated cost. For further information, click HERE.

       

      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

       

      1. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.


    • Netherlands

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.


      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Austria

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points  HERE.

      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Germany

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.


      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Other Countries

      1.           PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point. 

      Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

       

      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

       

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.

      If you want more information, see the terms and conditions in Exchanges and Returns.


    • Il vettore quando viene a ritirare i prodotti che devono essere sostituiti o resi?

      1.      Portogallo


      Nel corso del processo di reso, ti sono state presentate le modalità e la data del ritiro.

      Se hai optato per il ritiro a casa tua, questo viene solitamente effettuato il giorno stesso o il successivo giorno lavorativo.

      Se hai optato per un punto di raccolta, dovrai portare l'ordine al punto di raccolta selezionato.

       


      2.      Ritiro nell'UE

       

      Nel corso del processo di reso, ti sono state presentate le modalità e la data del ritiro. Solitamente i ritiri sono effettuati nel successivo giorno lavorativo.

      Quando hai finalizzato il processo, ti è stata inviata un'e-mail con la conferma del cambio/reso. In questa e-mail troverai tutti i dati relativi al processo di reso.

      Con questi dati, è inoltre possibile modificare la data e l'indirizzo del ritiro dell'ordine.

       

      Se hai ulteriori domande o se hai richiesto il ritiro a casa da più di 2 giorni lavorati e il vettore non ha ancora proceduto al ritiro, ti preghiamo di contattarci tramite questo modulo:

  • Physical store

    We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. Returns to Salsa Jeans are free within the European Union and the maximum return period is 30 days from the date the order was delivered.

    If you have placed an order for a country outside of the European Union, the process is controlled by one of Salsa’s external partners. See the terms and conditions here



    All products purchased online can be returned quickly and easily at any physical shop. In this case, you should go to your closest shop with the items to be returned and the electronic invoice attached to the Order Confirmation, which is also available in the Customer Area (Purchases and Returns). Once you’ve returned your items, you will receive an e-mail confirming the return.


    If you want to exchange items bought in physical shops, take the item and the purchase receipt to your closest physical shop.

    Products bought in physical shops may only be exchanged in shops of the same type. Items bought in any Salsa shop other than outlets can only be exchanged in the same type of shop. They cannot be exchanged in outlets or at El Corte Inglés.


    To find out where the closest shop is, go to Find a shop. For further information, see the terms and conditions in Exchanges and Returns.

  • Salsa Reseller

    Se hai acquistato un articolo Salsa in un punto vendita non Salsa, le norme applicabili sono quelle del punto vendita o della catena commerciale dove hai acquistato i tuoi articoli.
    In caso di domande, dovrai contattare il rispettivo punto vendita dato che l'intero processo di reso o post-vendita è interamente di loro responsabilità. 

  • STAR Program | About (what it is) and Membership
  • STAR Program | Balance and vouchers
    • If I exchange or return an item, what happens to the amount of the voucher I redeemed and my total balance?

      The amount earned from the purchase of items you return will not be deducted if the refund is made in the form of a coupon. If the refund is made using another payment method, then this will be deducted from your total balance. If you redeemed a voucher on a purchase you're returning, a new voucher will be issued for the amount used on the returned item(s), which will be valid for 60 days. In the event of an exchange, your total balance will remain the same. If you redeemed a voucher, it will automatically be applied to the new purchase.

    • Do I add to my balance on purchases made abroad?

      Yes, you add to your balance on purchases made in all Salsa shops in Portugal (including the islands), Spain (including the Canary Islands), France and Luxembourg, and in all countries www.salsajeans.com delivers to (except the United Arab Emirates).\r\n
      You will not add to your balance on purchases made at department stores such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute, etc.

    • Do I add to my balance when I buy a gift card?

      Yes, when you buy a gift card you add to your balance.\r\n
      However, given that you added to your balance when you bought the gift card, you won't add to your balance when it's used on a purchase.

    • I've just made a purchase, but I can't see any change in my account balance.

      The amount earned will show up automatically after a purchase. With online purchases, the amount earned will only be available after payment confirmation. If you find that the amount earned isn't shown in your Customer account, please contact the Salsa Customer Care department using one of the means available so that they can help you.

    • Cosa devo fare se dimentico la mia password?

      Puoi richiedere una nuova password, cliccando prima sul menu Entra e poi fai clic su "Hai dimenticato la password?". A breve ti invieremo una nuova password via e-mail. Controlla che l'email di Salsa non sia finita per sbaglio nello spam o nel cestino.

      Se hai delle difficoltà, puoi vedere questo video.


      Se hai dei problemi nel processo di richiesta di una nuova password, ti preghiamo di contattarci tramite questo formulario descrivendoci il problema e indicando l'e-mail associato al tuo account.

    • How does the welcome voucher work?

      After your first purchase as a STAR, you’ll get a €10 voucher. This voucher will be redeemable after you've paid for your first purchase and is valid for 60 days.

    • Ho problemi con il login

      Se hai dei problemi relativi al login, ti preghiamo di contattarci tramite questo formulario descrivendoci il problema e indicando l'e-mail associata al tuo account.

    • How does the birthday gift voucher work?

      As a STAR, we celebrate with you by giving you a €10 gift voucher in your birthday month. This voucher will be available on the first day of your birthday month and you can redeem it until the last day of that month. You'll get the gift voucher in the month of your birthdate indicated in your Customer Area. You will only get this gift voucher if you're a registered member or if you've made a purchase in the 12 months before your birthday, based on the birthdate indicated in your Customer Area.

    • How do I add to my balance with my purchases?

      Once you've identified yourself as a STAR, with each purchase you make at shops, outlets and online, 5% of the amount paid will be added to your balance, which will be valid for 180 days. Whenever your balance reaches multiples of €10, that is €10, €20, €30, etc., it will be converted into vouchers that you can redeem on a purchase made within the next 60 days. Your balance is non-transferable. Nothing will be added to your balance for: - purchases made at Salsa points of sale at El Corte Inglés or other authorised vendors; - purchases paid for with a coupon or gift card; - payment of services, such as hems or online order deliveries.

    • How do I confirm the validity period and amount of my total balance and vouchers?

      We want to make sure that you always have this information on hand, so it's printed on all the sales receipts for purchases made at Salsa shops, indicated in the confirmation e-mails for your online purchases and in the newsletters you receive. And, you can always confirm your balance and vouchers (including their validity period) in your Customer Area.

    • When are deductions made from my total balance?

      Deductions will be made from your total balance whenever it's converted into vouchers for you to redeem on your purchases (when you reach multiples of €10), or when the 180-day validity period expires.\r\n
      When you return an item and it isn't refunded in the form of a coupon, the amount earned from that purchase will also be deducted from your total balance (corresponding to the item(s) returned).

    • How can I use my vouchers?

      When your balance reaches multiples of €10 (for example: €10, €20, €30, etc.), the amount will be converted into a voucher that you can redeem within 60 days. You can redeem vouchers on purchases of €29.90 or over in Salsa shops (including Outlets) and online. To redeem a voucher in physical shops (including Outlets), tell the shop assistant that you're a STAR customer when you're making your purchase. If you're shopping online, log in to your account and, when you're paying for the order, select the voucher you want to redeem on the purchase and it will be immediately added to your shopping basket. The voucher is non-transferable and can only be redeemed through your account. You can use a voucher to pay for an entire purchase. And that’s not all. You can also redeem your voucher on Outlet items. It may or may not be possible to redeem your vouchers during other campaigns, depending on their terms and conditions. Vouchers may not be used to purchase gift cards.

  • STAR Program | Stars, interactions and offers
  • STAR Program | Others
  • Che cos’è un Codice Promozionale e come lo si usa?

    È un codice personale, emesso in occasioni speciali, che ti permette di usufruire delle promozioni esclusive su servizi e prodotti offerti da Salsa.
    Per poter usufruire del Codice Promozionale, inseriscilo nel quadro che si trova nella pagina del pagamento del tuo carrello. Per ottenerne l’importo complessivo seleziona l’opzione Invio. Registrarsi nel Programma di Fidelizzazione Salsa Star aumenta le possibilità di ricevere un codice promozionale.

  • How do I become a STAR?

    You can join here or at any Salsa shop.\r\n
    If you're having problems, our Customer Care department will be happy to help you.

  • How do I exchange my stars for experiences or exclusive products and other offers?

    Find out what experiences and offers we have for you here. When selecting the experience and/or offer you want, and after it has been confirmed, the amount will be deducted from your stars.

  • Where can I see how many stars I have?

    You can confirm the number of stars you have in your Customer Area.

  • Size guide
  • Product maintenance
    • Come devo trattare i miei articoli?

      Nell'etichetta interna del prodotto, troverai le istruzioni per il lavaggio. In caso di dubbi contattaci attraverso il modulo sottostante indicando il riferimento dell'articolo sul quale hai dubbi relativi al lavaggio.

    • Denim

       

      I capi in denim hanno la caratteristiche di scolorirsi con l'uso, ciò è dovuto al loro particolare processo di tinteggiatura con l'indigo, che fa sì che alcune delle particelle che rimangono in superficie tendano a dissolversi durante i lavaggi.

       

      Salsa suggerisce di lavare i jeans sempre al contrario per evitare che si scoloriscano. Estrarli dalla lavatrice non appena si conclude il programma di lavaggio affinché non si creino delle pieghe.

       

      Per lavare i jeans, utilizzare sempre meno detersivo possibile, preferibilmente neutro o non biologico. L'asciugatura deve essere realizzata al contrario e i jeans non devono mai essere esposti direttamente al sole.

       

      Seguire sempre le istruzioni di lavaggio presenti sull'etichetta e prestare particolare attenzione ai jeans con dettagli e applicazioni o strappati. Cercare di lavare i jeans il meno possibile in modo da conservare più a lungo il loro aspetto iniziale.

    • Fibre Naturali

       Cotone/Lino

       

      Fibra naturale di origine vegetale, comoda e resistente.

      Può essere lavato in lavatrice ad una temperatura intermedia con qualsiasi tipo di detersivo. Gli agenti sbiancanti possono essere utilizzati con i bianchi, ma mai sui colori.

      Può essere fatto asciugare nell'asciugatrice ad una temperatura intermedia.

      Dato che il cotone non è elastico, dopo l'asciugatura può stropicciarsi: è necessario stirarlo ad una temperatura elevata affinché torni alla sua forma originale.

       

       

      Lana

       

      Fibra naturale di origine naturale, flessibile e gradevole al tocco.

      Per conservare i capi di lana, è necessario appenderli in appendiabiti imbottiti, con le tasche vuote, con i bottoni/le chiusure chiusi/i e senza cintura, se presente.

      È una fibra molto sensibile al calore, per questo deve essere lavata a secco o a mano in acqua fredda: se lavata in lavatrice, può restringersi.

      Non utilizzare la candeggina nei capi di lana perché la distrugge. Far asciugare i capi all'aria, preferibilmente distese e mai appese, e stirarli con il programma "WOOL" ancora un po' umide.

      Con i lavaggi può perdere gradualmente il colore e la morbidezza.

       

       

      Seta

       

      Fibra naturale di origine vegetale, leggera e resistente.

      La seta è molto reattiva alle sostanze chimiche (deodoranti, profumi, ecc.) e alle temperature elevate; per questo i capi devono essere lavati a mano o affidati a dei professionisti. Non utilizzare l'asciugatrice né stirare a vapore.

    • Fibres Sintetiche

       

      Viscosa

       

      Fibra artificiale di origine cellulosa, morbida e fresca.

      Quando è umida, questa fibra perde parte della sua resistenza e non sopporta le temperature elevate, durante il lavaggio in lavatrice o durante la stiratura. Si consiglia di lavarla a mano. Non strizzare troppo il capo per eliminare l'acqua in eccesso e farlo asciugare sempre all'aria, evitando l'esposizione diretta al sole.

      La stiratura deve avvenire sempre al contrario, collocando una protezione tra il capo e il ferro ad una temperatura massima di 110ºC.

      Si sottolinea l'instabilità della materia prima che, non è lavata secondo le istruzioni di lavaggio, può restringersi o allargarsi. Tuttavia, solitamente torna al suo stato naturale se appesa per 1/2 giorni.

      Questo tipo di conservazione è valido, ad esempio, anche per gli articoli misto viscosa, lyocell e modal.

       

       

      Nylon/ Poliestere e Acrilico

       

      Sono fibre sintetiche, le cui principali caratteristiche sono l'elevata durabilità e la deformazione residua.

      Si consiglia sempre il lavaggio a mano, specialmente se si tratta di articoli lavorati a maglia, in modo da aumentare la durata di vita dell'articolo: tuttavia, è possibile lavare questo tipo di capi in lavatrice ad una temperatura intermedia. Cercare di usare sempre l'ammorbidente, in modo da ridurre la possibile elettricità statica, tipica dei materiali come il poliestere.

      Può essere fatto asciugare in lavatrice a bassa temperatura per eliminare l'eccesso d'acqua, ma il resto dell'asciugatura deve essere realizzato all'aria. Ciò aiuterà a mantenere la forma originale dell'articolo, evitando di stropicciarlo. Se sia comunque necessario stirarlo, utilizzare delle temperature basse.

       

      Poliuretano

       

      Normalmente può essere lavato a casa a mano ma, per migliori risultati, dovrà essere lavato a secco.

      Seguire sempre le istruzioni di lavaggio.

    • Pelle

       

      I capi in pelle e in camoscio devono essere affidati ad uno specialista.

    • Tinteggiature

       

      I primi 2-3 lavaggi sono fondamentali per la preservazione dei capi tinti come il denim o le tinture con pigmenti, per questo è necessario prestare la massima attenzione. Nonostante il trattamento e la rifinitura di tutti i nostri articoli tinteggiati, alcuni pigmenti naturali possono rimanere ed essere liberati solo nei primi lavaggi. È perciò naturale che si perda del colore in questo periodo. Seguire sempre le istruzioni di lavaggio per migliori risultati.

  • Store Availability

    Per confermare la disponibilità di uno specifico articolo in punto vendita Salsa, ci potrai contattare attraverso il modulo di contatto. Per poterti aiutare più velocemente, ti preghiamo di indicare il riferimento e la taglia desiderata.

  • Products composition

    To assist you during your purchase, we provide you with information on the composition of all garments. This information is available in detail for each garment.

  • Contact information

    TALK TO US. WE CAN HELP

    CHAT ONLINE

    You can contact us through our chat service, available on the bottom right-hand corner of the screen.



    WHATSAPP

    You can contact us via WhatsApp at 925 507 494. The telephone service is available from 9 am to 10 pm from Monday to Friday.



    E-MAIL

    Do you have any questions? Send us an e-mail and we will reply to you as soon as possible.



    TELEPHONE

    You can phone us at 800 203 406. The telephone service is available from 9 am to 10 pm from Monday to Friday.

  • Online Complaints Book

    You can make your complaints online on the Digital Platform at www.livroreclamacoes.pt. Such complaints carry the same weight as complaints made in the physical complaints book.