Faq’s

Come faccio un ordine?

Check the status of my order

Come faccio un reso?

Out of stock

Come usare lo sconto di compleanno?

Quanti ordini posso fare?

Delivery types and times

Problem with order

Carrier delivering the order

Nobody to accept the order

Problem with order

Time for picking up an order from a shop

Countries where online shopping is available

Das Transportunternehmen wird versuchen, die Lieferung an 2 aufeinanderfolgenden Werktagen zuzustellen und wird bei jedem Zustellversuch eine Nachricht hinterlassen. Nach dem zweiten Versuch wird das Transportunternehmen die Lieferung an unser Lager zurüc

Payment methods

Security

Credit card payments

Cash on delivery

Extra charges on my order

Online Purchases

• Portugal

  All products can be returned quickly and easily at our online shop, within no more than 30 days of the date the order was delivered.

  
  
  
  1. PREPARE THE RETURN
  

  You can return one or more items to a physical shop or to our online shop. If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

  
  
  2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU
  

  For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs). Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

  
  
  

  HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

  When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

  
  
  

  RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.If you want more information, see the terms and conditions in Exchanges and Returns.

  HAI ALTRE DOMANDE? CONTATTACI

• Luxembourg

  We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.
  

  To return an item, just follow these steps:

  
  

  1. PREPARE THE RETURNS PROCESS

  You can return one or more items to a physical shop or online.

  If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

  
  

   2.  CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

  
  

  HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process.

  To schedule the collection, you must access the UPS website and fill in all the fields requested. Click HERE. to acess the Website.

  
  

  
  

  RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

  If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.
  

  
  

  RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE.

  
  

  
  

  
  

  3. PREPARING THE ORDER

  Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

  
  

  
  

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• Spain

   

  1.           PREPARE THE RETURN

  You can return one or more items to a physical shop or to our online shop.

  If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

   

  2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

  For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs).

  Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

   

  HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the SEUR carrier. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day and the carrier will put the return sticker on the package..

  When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

   

  RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. You will have a link to download the return sticker when you place your return order online on the confirmation page. Additionally, you will receive a confirmation email of your return order that also have the link so you can download the sticker. Stick the returns label to the package and take it to the Pickup Point selected.

  If you want more information, see the terms and conditions in Exchanges and Returns.

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• France

  We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

  To return an item, just follow these steps:

   

  1. PREPARE THE RETURNS PROCESS

  You can return one or more items to a physical shop or online.

   

  If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

   

  2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

  HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process. 

  To arrange pickup, you should contact the UPS carrier at 0821233877.                                       

  Note: This call has an associated cost. For further information, click HERE.

   

  RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

   

  RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE.

   

  3. PREPARING THE ORDER

  Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

  HAI ALTRE DOMANDE? CONTATTACI

• Belgio

  We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

  To return an item, just follow these steps:

   

  1. PREPARE THE RETURNS PROCESS

  You can return one or more items to a physical shop or online.

   

  If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home or pickup point.

   

  2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

  HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process. 

  To arrange pickup, you should contact the Bpost carrier at 022011111.                                       

  Note: This call has an associated cost. For further information, click HERE.

   

  RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

   

  3. PREPARING THE ORDER

  Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

  
  

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• Netherlands

  We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

  
  

  To return an item, just follow these steps:

  
  

  1. PREPARE THE RETURNS PROCESS

  One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

  
  
  

  2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU
  

  HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

  Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.

  
  

  RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.
  
  

  3. PREPARING THE ORDER

  Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

  HAI ALTRE DOMANDE? CONTATTACI

• Austria

  We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.
  

  To return an item, just follow these steps:

  
  

  1. PREPARE THE RETURNS PROCESS

  One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

  
  
  

  2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU
  

  HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

  Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.

  
  

  RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points  HERE.
  
  

  3. PREPARING THE ORDER

  Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

  HAI ALTRE DOMANDE? CONTATTACI

• Germany

  We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

  
  

  To return an item, just follow these steps:

  
  

  1. PREPARE THE RETURNS PROCESS

  One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

  
  
  

  2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU
  

  HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

  Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.

  
  

  RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.
  
  

  3. PREPARING THE ORDER

  Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

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• Other Countries

  1.           PREPARE THE RETURN

  You can return one or more items to a physical shop or to our online shop.

  If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

   

  2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

  For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point. 

  Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

   

  HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

  When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

   

  RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.

  If you want more information, see the terms and conditions in Exchanges and Returns.

  
  

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• Il vettore quando viene a ritirare i prodotti che devono essere sostituiti o resi?

  1.      Portogallo

  
  

  Nel corso del processo di reso, ti sono state presentate le modalità e la data del ritiro.

  Se hai optato per il ritiro a casa tua, questo viene solitamente effettuato il giorno stesso o il successivo giorno lavorativo.

  Se hai optato per un punto di raccolta, dovrai portare l'ordine al punto di raccolta selezionato.

   

  
  

  2.      Ritiro nell'UE

   

  Nel corso del processo di reso, ti sono state presentate le modalità e la data del ritiro. Solitamente i ritiri sono effettuati nel successivo giorno lavorativo.

  Quando hai finalizzato il processo, ti è stata inviata un'e-mail con la conferma del cambio/reso. In questa e-mail troverai tutti i dati relativi al processo di reso.

  Con questi dati, è inoltre possibile modificare la data e l'indirizzo del ritiro dell'ordine.

   

  Se hai ulteriori domande o se hai richiesto il ritiro a casa da più di 2 giorni lavorati e il vettore non ha ancora proceduto al ritiro, ti preghiamo di contattarci tramite questo modulo:

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• Italia

  Per effettuare un cambio di articolo nel nostro negozio online è necessario entrare nell'Area Clienti, cliccare sul menu “Acquisti e Resi”. Dopo aver identificato l'ordine del/i prodotto/i che si desidera cambiare, basterà cliccare sulle frecce sotto l'opzione “Reso/Cambio” o cliccare sull'opzione “Dettagli” e poi in alto a destra sull'opzione “Reso/Cambio”. Durante il processo di reso saranno presentati tutti i passi necessari.

  
  

  1. Scegliere una delle seguenti opzioni di ritiro:

  
  

  Se si seleziona l'opzione Reso con Ritiro a Domicilio: Quando si sceglie questo metodo si dovrà obbligatoriamente stampare una nuova etichetta e incollarla sul pacco. Questa nuova etichetta sarà disponibile nella Pagina di Conferma del Cambio/Reso, nell’Area Clienti, scheda “Dettagli del Reso” e nell'e-mail dopo che il processo di Cambio/Reso è stato completato.

  Per calendarizzare un ritiro è necessario contattare il corriere SDA al numero 800 22 33 99.

  
  

  Se si seleziona l'opzione Reso con Ritiro in Punto Pick-up: Nello scegliere il ritiro in un Punto Pick-Up, è necessario usare l'adesivo del trasportatore ricevuto all'interno dell’ordine.
  Per sapere in quale punto di Pick-Up è possibile lasciare il reso basterà controllare i punti disponibili cliccando QUI.
  Dopo aver scelto e compilato il modulo di cambio/reso cliccare su “Conferma reso”. Sarà necessario lasciare il reso in uno di questi punti Pick-Up nei 5 giorni lavorativi successivi. Dopo aver scelto e compilato il modulo di cambio/reso cliccare su “Conferma reso”.

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Physical store

Salsa Reseller

STAR Program | About (what it is) and Membership

• What is STAR?

  The STAR programme is a world of benefits, offering rewards with every purchase and with every interaction you have with us.
  You start earning rewards as soon as you make your first purchase: €10 to use on your next purchase.
  And, in your birthday month, we’ll wish you HAPPY BIRTHDAY by giving you a €10 gift voucher.
  But that’s not all!
  With each purchase, 5% of the total will be added to your balance. And whenever your balance reaches €10, it will be converted into a voucher for you to redeem on a purchase.
  More details available here
  
  

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• How old do I have to be to become a STAR?

  Are you over 18? Then this programme is for you.\r\n
  \r\n\r\n

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• How do I change my account information?

  You’ll always have access to your account information in the Customer Area.

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• How can I access private campaigns?

  To be a STAR it's like having a V.I.P pass that gives you exclusive, first-hand access to our private campaigns. Information about these campaigns is sent through the active contact means that you have associated with your STAR account.

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• As STAR, what advantage do I have over limited collections?

  Throughout the year, we usually launch limited collections. As you´re a STAR, you will have the advantage of knowing and being able to purchase items from some of these collections in advance.

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STAR Program | Balance and vouchers

• If I exchange or return an item, what happens to the amount of the voucher I redeemed and my total balance?

  The amount earned from the purchase of items you return will not be deducted if the refund is made in the form of a coupon. If the refund is made using another payment method, then this will be deducted from your total balance. If you redeemed a voucher on a purchase you're returning, a new voucher will be issued for the amount used on the returned item(s), which will be valid for 60 days. In the event of an exchange, your total balance will remain the same. If you redeemed a voucher, it will automatically be applied to the new purchase.

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• Do I add to my balance on purchases made abroad?

  Yes, you add to your balance on purchases made in all Salsa shops in Portugal (including the islands), Spain (including the Canary Islands), France and Luxembourg, and in all countries www.salsajeans.com delivers to (except the United Arab Emirates).\r\n
  You will not add to your balance on purchases made at department stores such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute, etc.

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• I've just made a purchase, but I can't see any change in my account balance.

  The amount earned will show up automatically after a purchase. With online purchases, the amount earned will only be available after payment confirmation. If you find that the amount earned isn't shown in your Customer account, please contact the Salsa Customer Care department using one of the means available so that they can help you.

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• Cosa devo fare se dimentico la mia password?

  Puoi richiedere una nuova password, cliccando prima sul menu Entra e poi fai clic su "Hai dimenticato la password?". A breve ti invieremo una nuova password via e-mail. Controlla che l'email di Salsa non sia finita per sbaglio nello spam o nel cestino.

  Se hai delle difficoltà, puoi vedere questo video.
  

  
  

  Se hai dei problemi nel processo di richiesta di una nuova password, ti preghiamo di contattarci tramite questo formulario descrivendoci il problema e indicando l'e-mail associato al tuo account.
  

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• How does the welcome voucher work?

  After your first purchase as a STAR, you’ll get a €10 voucher. This voucher will be redeemable after you've paid for your first purchase and is valid for 60 days.

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• Ho problemi con il login

  Se hai dei problemi relativi al login, ti preghiamo di contattarci tramite questo formulario descrivendoci il problema e indicando l'e-mail associata al tuo account.

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• How does the birthday gift voucher work?

  As a STAR, we celebrate with you by giving you a €10 gift voucher in your birthday month. This voucher will be available on the first day of your birthday month and you can redeem it until the last day of that month. You'll get the gift voucher in the month of your birthdate indicated in your Customer Area. You will only get this gift voucher if you're a registered member or if you've made a purchase in the 12 months before your birthday, based on the birthdate indicated in your Customer Area.

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• How do I confirm the validity period and amount of my total balance and vouchers?

  We want to make sure that you always have this information on hand, so it's printed on all the sales receipts for purchases made at Salsa shops, indicated in the confirmation e-mails for your online purchases and in the newsletters you receive. And, you can always confirm your balance and vouchers (including their validity period) in your Customer Area.

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• When are deductions made from my total balance?

  Deductions will be made from your total balance whenever it's converted into vouchers for you to redeem on your purchases (when you reach multiples of €10), or when the 180-day validity period expires.\r\n
  When you return an item and it isn't refunded in the form of a coupon, the amount earned from that purchase will also be deducted from your total balance (corresponding to the item(s) returned).

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• How can I use my vouchers?

  When your balance reaches multiples of €10 (for example: €10, €20, €30, etc.), the amount will be converted into a voucher that you can redeem within 60 days. You can redeem vouchers on purchases of €29.90 or over in Salsa shops (including Outlets) and online. To redeem a voucher in physical shops (including Outlets), tell the shop assistant that you're a STAR customer when you're making your purchase. If you're shopping online, log in to your account and, when you're paying for the order, select the voucher you want to redeem on the purchase and it will be immediately added to your shopping basket. The voucher is non-transferable and can only be redeemed through your account. You can use a voucher to pay for an entire purchase. And that’s not all. You can also redeem your voucher on Outlet items. It may or may not be possible to redeem your vouchers during other campaigns, depending on their terms and conditions. Vouchers may not be used to purchase gift cards.

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STAR Program | Stars, interactions and offers

• How can I earn stars when delivering or returning online purchases at Salsa stores or Pickup points?

  To accumulate stars on your online purchase, you only have to select the Salsa store delivery method or the pickup point delivery method when you are finalizing the purchase. The stars will be awarded when your order invoice is issued.
  To earn stars when returning your purchase, select the delivery in Salsa stores or received at a collection point at the end of the return process. Stars will be awarded after acceptance of the return, when a credit note is issued.

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• s there an order limit for STAR offers per customer?

  Yes. Each STAR customer can only place up to 5 requests for offers and/or experiences per year.

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• What are the stars for?

  Stars give you access to benefits such as experiences, exclusive products and other offers.

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• How do I earn stars?

  You can earn stars by interacting with us. Here’s how: 

  • Get connected and follow us on Facebook and Instagram
  • Always keep your personal information up to date and 100% complete
  • Share your opinion (answer surveys, review an item you've purchased)

  
  

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• How do I earn stars by interacting on Salsa’s social media pages?

  Link your STAR account to Facebook and Instagram here to earn stars. You’ll also earn stars by following us on Facebook and Instagram.

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• How do I earn stars by answering Salsa customer satisfaction surveys?

  Your opinion is very important to us, so we'll reward you with 100 stars every time you answer one of the customer satisfaction surveys we send you. The stars are available in your account within 24 hours.

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• How do I earn stars by writing reviews of an item I purchased at Salsa?

  Your reviews are invaluable. Write a review on the products you've purchased in our shops or online and we’ll give you 100 stars (limited to 5 evaluations per day and a maximum of 10 per month and articles purchased in the last 12 months).

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• How do I earn stars by keeping my information up to date?

  When you provide or update your information (name, telephone, e-mail address, home address, gender, date of birth), we’ll give you 100 stars.
  And if you enable again the sending of our email and phone communications, you’ll get 150 stars.

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• Is there a limit to the number of stars I can earn with my interactions?

  Yes, there is a limit to the number of times you can earn stars, depending on the type of interaction:
  
  

  INTERACTION	REWARD LIMITS
  Connect to Salsa’s Facebook page	Once every 12 months
  Follow Salsa on Facebook	Once every 12 months
  Connect to Salsa’s Instagram page	Once every 12 months
  Follow Salsa on Instagram	Once every 12 months
  Answer a questionnaire	Once for every questionnaire answered
  Review a product	Once for each product review (max. 5/day to max. 10/month)
  Update your information	Once every 6 months
  Enable e-mail permissions	Once every 6 months
  Enable telephone permissions	Once every 6 months
  Add STAR Wallet	Once every 6 months

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STAR Program | Others

• I made a purchase without identifying myself as a STAR. Can I still use the benefits I'm entitled to?

  Yes, you have 90 days to ask for your purchases to be linked to your Customer account. You can have this done at any Salsa shop by presenting your sales receipt. You can also have this done by sending an e-mail to our Customer Care department at customer.care@salsajeans.com, together with a scanned copy of the sales receipt and the e-mail address and/or telephone number associated with your Customer account.

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• I have two STAR accounts, how do I link them?

  You can send a request using the contact form below indicating the information (telephone number and/or e-mail address) associated with each of your accounts, and which account you wish to keep.

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Do I add to my balance when I buy a gift card?

How do I gain access to benefits such as experiences, exclusive products and other offers?

Che cos’è un Codice Promozionale e come lo si usa?

How do I become a STAR?

How do I exchange my stars for experiences or exclusive products and other offers?

Do stars have a validity period?

Where can I see how many stars I have?

How do I add to my balance with my purchases?

Size guide

• Come so qual è la mia taglia?

  Per vedere la tua taglia Salsa, puoi consultare la guida Taglie.

  Se dopo aver consultato la guida hai ancora dei dubbi sulle taglie, ti preghiamo di contattarci con questo modulo, descrivendoci il tuo dubbio e indicandoci il riferimento dell'articolo e delle taglie su cui hai dei dubbi.

  
  

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• Come so qual è la taglia relativa alla lunghezza della gamba?

  Per capire qual è la taglia relativa alla gamba, devi misurare l'interno della gamba, dal gancio del pantalone fino al tallone. 

  In base all'altezza della tua gamba (da misurare in centimetri), devi scegliere la taglia della gamba come indicato nella tabella disponibile nella guida Taglie.

  
  

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Product maintenance

• Come devo trattare i miei articoli?

  Nell'etichetta interna del prodotto, troverai le istruzioni per il lavaggio. In caso di dubbi contattaci attraverso il modulo sottostante indicando il riferimento dell'articolo sul quale hai dubbi relativi al lavaggio.

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• Denim

   

  I capi in denim hanno la caratteristiche di scolorirsi con l'uso, ciò è dovuto al loro particolare processo di tinteggiatura con l'indigo, che fa sì che alcune delle particelle che rimangono in superficie tendano a dissolversi durante i lavaggi.

   

  Salsa suggerisce di lavare i jeans sempre al contrario per evitare che si scoloriscano. Estrarli dalla lavatrice non appena si conclude il programma di lavaggio affinché non si creino delle pieghe.

   

  Per lavare i jeans, utilizzare sempre meno detersivo possibile, preferibilmente neutro o non biologico. L'asciugatura deve essere realizzata al contrario e i jeans non devono mai essere esposti direttamente al sole.

   

  Seguire sempre le istruzioni di lavaggio presenti sull'etichetta e prestare particolare attenzione ai jeans con dettagli e applicazioni o strappati. Cercare di lavare i jeans il meno possibile in modo da conservare più a lungo il loro aspetto iniziale.

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• Fibre Naturali

   Cotone/Lino

   

  Fibra naturale di origine vegetale, comoda e resistente.

  Può essere lavato in lavatrice ad una temperatura intermedia con qualsiasi tipo di detersivo. Gli agenti sbiancanti possono essere utilizzati con i bianchi, ma mai sui colori.

  Può essere fatto asciugare nell'asciugatrice ad una temperatura intermedia.

  Dato che il cotone non è elastico, dopo l'asciugatura può stropicciarsi: è necessario stirarlo ad una temperatura elevata affinché torni alla sua forma originale.

   

   

  Lana

   

  Fibra naturale di origine naturale, flessibile e gradevole al tocco.

  Per conservare i capi di lana, è necessario appenderli in appendiabiti imbottiti, con le tasche vuote, con i bottoni/le chiusure chiusi/i e senza cintura, se presente.

  È una fibra molto sensibile al calore, per questo deve essere lavata a secco o a mano in acqua fredda: se lavata in lavatrice, può restringersi.

  Non utilizzare la candeggina nei capi di lana perché la distrugge. Far asciugare i capi all'aria, preferibilmente distese e mai appese, e stirarli con il programma "WOOL" ancora un po' umide.

  Con i lavaggi può perdere gradualmente il colore e la morbidezza.

   

   

  Seta

   

  Fibra naturale di origine vegetale, leggera e resistente.

  La seta è molto reattiva alle sostanze chimiche (deodoranti, profumi, ecc.) e alle temperature elevate; per questo i capi devono essere lavati a mano o affidati a dei professionisti. Non utilizzare l'asciugatrice né stirare a vapore.

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• Fibres Sintetiche

   

  Viscosa

   

  Fibra artificiale di origine cellulosa, morbida e fresca.

  Quando è umida, questa fibra perde parte della sua resistenza e non sopporta le temperature elevate, durante il lavaggio in lavatrice o durante la stiratura. Si consiglia di lavarla a mano. Non strizzare troppo il capo per eliminare l'acqua in eccesso e farlo asciugare sempre all'aria, evitando l'esposizione diretta al sole.

  La stiratura deve avvenire sempre al contrario, collocando una protezione tra il capo e il ferro ad una temperatura massima di 110ºC.

  Si sottolinea l'instabilità della materia prima che, non è lavata secondo le istruzioni di lavaggio, può restringersi o allargarsi. Tuttavia, solitamente torna al suo stato naturale se appesa per 1/2 giorni.

  Questo tipo di conservazione è valido, ad esempio, anche per gli articoli misto viscosa, lyocell e modal.

   

   

  Nylon/ Poliestere e Acrilico

   

  Sono fibre sintetiche, le cui principali caratteristiche sono l'elevata durabilità e la deformazione residua.

  Si consiglia sempre il lavaggio a mano, specialmente se si tratta di articoli lavorati a maglia, in modo da aumentare la durata di vita dell'articolo: tuttavia, è possibile lavare questo tipo di capi in lavatrice ad una temperatura intermedia. Cercare di usare sempre l'ammorbidente, in modo da ridurre la possibile elettricità statica, tipica dei materiali come il poliestere.

  Può essere fatto asciugare in lavatrice a bassa temperatura per eliminare l'eccesso d'acqua, ma il resto dell'asciugatura deve essere realizzato all'aria. Ciò aiuterà a mantenere la forma originale dell'articolo, evitando di stropicciarlo. Se sia comunque necessario stirarlo, utilizzare delle temperature basse.

   

  Poliuretano

   

  Normalmente può essere lavato a casa a mano ma, per migliori risultati, dovrà essere lavato a secco.

  Seguire sempre le istruzioni di lavaggio.

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• Pelle

   

  I capi in pelle e in camoscio devono essere affidati ad uno specialista.

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• Tinteggiature

   

  I primi 2-3 lavaggi sono fondamentali per la preservazione dei capi tinti come il denim o le tinture con pigmenti, per questo è necessario prestare la massima attenzione. Nonostante il trattamento e la rifinitura di tutti i nostri articoli tinteggiati, alcuni pigmenti naturali possono rimanere ed essere liberati solo nei primi lavaggi. È perciò naturale che si perda del colore in questo periodo. Seguire sempre le istruzioni di lavaggio per migliori risultati.

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Store Availability

Products composition

Contact information

Online Complaints Book

REPAIR SERVICE

• WHICH PRODUCTS CAN BE REPAIRED AND ALTERED?

  Repairs are made to Salsa denim items. This means you can request the repair service for your jeans, your denim jackets and your denim shirts. If any doubt arises as to the origin of your item, the assessment and decision to accept it for repair is up to the shop assistant.

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• HOW LONG WILL IT TAKE TO REPAIR MY PRODUCT?

  The maximum time for repairing your item is 30 days. We always try to be as fast as possible so you don't have to wait too long for your item.

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• WHERE CAN I REQUEST THE REPAIR SERVICE?

  Go to any official Salsa shop (except Salsa points of sale at El Corte Inglés or other authorised vendors). Our staff are available to assess your request and send it to our sewing department for repair.

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• DO YOU ACCEPT ITEMS FROM OTHER BRANDS?

  The repair service is exclusively for Salsa items. But it doesn't matter where you bought your Salsa items; we’ll take care of them provided they’ve been washed before they're handed in.

  If any doubt arises as to the origin of your item, the assessment and decision to accept it for repair is up to the shop assistant.

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• DO YOU REPAIR ALL SALSA DENIM ITEMS REGARDLESS OF WHERE THEY WERE BOUGHT?

  Yes! You can request a repair regardless of where the Salsa denim items were bought.

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• HOW MUCH DOES THIS SERVICE COST?

  Each repair has a set price, which you will be informed of when you choose the type of repair your item needs.

  If you’re a STAR customer, you can use your stars to pay for the repair service. One repair = 1,000 stars.

  If you don't have any stars yet, you can also pay cash for the service.

  This price list will give you an idea of what you will pay.

  TYPES OF REPAIRS	Cost in stars	Cost in €
  Broken belt loops, replacing appliqués; seams undone, localised tears; rips; torn elbow on denim shirts; turning up jeans	1,000	€5
  Stains; zip replacement	1,000	€10
  Making jeans one size bigger Making jeans one size smaller	1,000	€20

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• WHAT CONDITION MUST THE ITEM BE IN?

  For hygiene purposes, we will only accept items that have been washed.

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COLLECTION

• WHAT ITEMS CAN BE DONATED TO THE INFINITY PROJECT?

  All Salsa denim items you don't wear any more can be handed in at one of our shops. For hygiene purposes, we will only accept items that have been washed.

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• WHAT ARE THE BENEFITS OF DONATING AN ITEM?

  You’ll get 200 stars for each denim item you hand in at the shop. You can use your stars for unique experiences and offers. Discover them here

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• WHERE CAN I HAND IN THE ITEMS I WANT TO DONATE TO THE INFINITY PROGRAMME

  Go to any Salsa shop (except Salsa points of sale at El Corte Inglés or other authorised vendors). Our staff are available to assess your donated item and to send it on to where it can be given a new lease of life.

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• WHAT HAPPENS TO THE ITEMS DONATED TO THE INFINITY PROGRAMME?

  Each item donated will be carefully assessed and, depending on the result, we’ll find the best possible new beginning for it: repairing it and giving it to somebody who can continue to treasure it or simply turning it into something new.

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WHAT IS INFINITY?