STAR CLUB | TERMS & CONDITIONS

1. General Terms and Conditions

This document sets out the General Terms and Conditions that define the characteristics and terms of use of the Salsa Jeans loyalty programme, known as the “Star Club” (“Loyalty Programme”), for customers (“Customers” or “Customer”).

The Loyalty Programme shall be governed by the general terms and conditions set out below, to which Customers agree when giving their consent.

Salsa Jeans reserves the right to confirm a Customer’s identity under the Loyalty Programme (when making purchases, returns, adding to your balance, using associated benefits, etc.).

The Loyalty Programme is free of charge and allows Customers to:

• receive discounts on their first purchase, on their birthday and on other specific programme campaigns, as provided for in Section 4;
• access services free of charge, as provided for in Section 4;
• purchase products developed exclusively for programme members, as provided for in Section 4;
• have early access to products and promotions, as well as other benefits, as provided for in Section 4.  

 Access to the loyalty programme benefits is determined according to:

• the value of purchases made in the previous 12 months (value);
• the number of purchases made in the previous 12 months (frequency);
• the number of years with consecutive purchases (length of relationship).

By joining the Loyalty Programme, Customers give their consent for Salsa Jeans to:

• send marketing communications with information on new products, campaigns and on the Loyalty Programme itself;
• collect information regarding the use of our products and services;
• carry out individualised and automated analyses of information and shopping profiles aimed at presenting the best campaigns and offers;
• carry out data processing exclusively for Loyalty Programme management, including segmentation analyses and customer management.

Customers may withdraw their consent at any time, in the Customer Area at www.salsajeans.com, in the Salsa Jeans shops identified in Annex 1, or by contacting Customer Support by emailing customer.care@salsajeans.com

2. Ownership/Communications

Customer accounts are personal and non-transferable.

Salsa Jeans and the Customer expressly acknowledge the validity of communications made between them, provided that these are done through the Salsa Jeans online shop at www.salsajeans.com, through the Salsa Jeans shops identified in Annex 1, or through the contacts provided by the Customer (email, telephone or address) and previously consented to by the Customer in accordance with Section 8, regarding Salsa Jeans’ Privacy Policy.

Notification will be sent on at least the following: (i) news about Salsa Jeans products, campaigns, promotions or activities; (ii) attribution of, or improvements to, Loyalty Programme benefits; (iii) reminders of upcoming expiry dates of Loyalty Programme benefits; (iv) any other notifications that directly or indirectly affect the development of the Loyalty Programme.

Salsa Jeans shall not be held liable for any consequences resulting from failure in communication with the Customer when this is due to incorrect information provided by the Customer.

Salsa Jeans cannot guarantee the availability and continuity of the Loyalty Programme, particularly in the event of the technical malfunction of computer systems, servers or equipment, destruction of data by hackers or errors, or any other technical problems that may occur or other factors beyond the control of Salsa Jeans.

3. Obligations

The Customer undertakes to:

• respect Salsa Jeans' general terms and conditions of sale;
• respect these General Terms and Conditions for the Loyalty Programme;
• keep the data associated with their Customer account up-to-date, under the terms provided for in Section 2 on Ownership/Communications.

Salsa Jeans undertakes to:

• be bound by the General Terms and Conditions of the Loyalty Programme;
• respect the Privacy Policy defined in accordance with the General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016;
• keep the criteria considered in the calculation of levels, discounts and any other available benefits up to date, as well as any other individual Customer information regarding the Loyalty Programme;
• notify Customers of interruptions to the operation of the Loyalty Programme when this is relevant and possible.

4. How the Programme works

4.1  Joining the Loyalty Programme

The Loyalty Programme is for individuals aged over 18. Salsa Jeans reserves the right to request that Customers supply a document proving their age.

Joining the Loyalty Programme is free of charge, and can be done in three different ways:

• Online: by filling in the online form at www.salsajeans.com and expressly accepting the General Terms and Conditions and the PrivacyPolicy
• In person: at the Salsa Jeans shops identified in Annex 1, where Customers must provide the sales assistant with the information required for filling in the Loyalty Programme registration form. To complete the process, the Customer must confirm this information and agree to the Terms and Conditions and the Privacy Policy
• Through Customer Support: by contacting Customer Support at customer.care@salsajeans.com, or using the additional contact methods indicated at www.salsajeans.com

Within 24 hours of registration, the Customer will be sent confirmation of joining the Loyalty Programme, in accordance with the provisions of Section 2, with access to a copy of the accepted General Terms and Conditions and the Privacy Policy, also available electronically and accessible at any time at www.salsajeans.com.

4.2  Structure of the loyalty programme

Participation in the loyalty programme allows customers to access a set of benefits according to the level they are on. The Star Club is made up of three levels, defined based on the customer's activity in the previous 12 months and, in the case of length of relationships, also taking the activity in previous years into account (up to 10 years).

By default, registration in the Star Club programme means entering at Level 1 – Design Studio (unless the customer's activity at the time of registration makes it possible to immediately access another level).

4.2.1 LEVELS

The Star Club is made up of three levels, defined according to the following criteria (value, frequency and length of relationship):

• Level 1 – Design Studio:
  • new customers; and/or
  • Value: customers with purchase values of under €300* (three hundred euros) in the last 12 months;

• Level 2 – Fitting Room:
  • Value: customers with purchase values of €300* (three hundred euros) or over and less than €750* (seven hundred and fifty euros) in the last 12 months; or
  • Frequency: customers with a minimum of three purchases in the last 12 months; or
  • Length of relationship: customers with at least one purchase a year in the last five years.

• Level 3 – Tailor’s Atelier:
  • Value: customers with purchase values of €750* (seven hundred and fifty euros) or over in the last 12 months; or
  • Length of relationship: customers with at least one purchase a year in the last 10 years.

*The limit values associated with each level in the Star Club are in euros and converted into foreign currency in markets that use a different currency.

4.2.2 BENEFITS

Star Club members may access specific benefits according to their levels, as follows:

• Level 1 – Design Studio:
  • Welcome gift (first delivery free and 10% discount)
  • Birthday gift (10% discount)
  • Period for making returns and exchanges extended to 60 days
  • Digital receipts
  • Early access to campaigns and exclusive campaigns

• Level 2 – Fitting Room:
  • All Level 1 benefits
  • Free deliveries and returns (standard)
  • Access to exclusive products
  • Free denim repairs (Infinity)**

• Level 3 – Tailor’s Atelier
  • All Level 2 benefits
  • Birthday gift
  • Free denim customisation and alterations (Infinity)**

**Only in shops

4.3  Levels

4.3.1 Activities considered when calculating the level

a) General provisions

All customer activity from the time of their registration in the Loyalty Programme is considered in the attribution of levels. 

Customer activity refers to the purchases made (i) in the Salsa Jeans shops identified in Annex 1 and (ii) at the Salsa Jeans online shop at www.salsajeans.com.

Purchases made (i) in the Salsa Jeans shops identified in Annex 1 or (ii) in the Salsa Jeans online shop at www.salsajeans.com will be taken into account when calculating the customer’s level when these are paid for and for a period of 12 months.

Purchases paid for with Gift Cards will not be included in the calculation of the customer’s level.

The amount paid for packaging material or transport of products bought in Salsa Jeans shops, such as bags and envelopes, will not be included in the level calculation.

The amount paid for any service provided by Salsa Jeans, particularly hemming services, Infinity services or transport of purchases and returns made in the Salsa Jeans online shop at www.salsajeans.com will not be included in the level calculation. 

The amount taken into account for calculating the level will be the amount actually paid by the customer (returns vouchers will be considered as a method of payment).

For calculating frequency, all purchases made on the same date (irrespective of these being on different channels) will be considered as a single purchase, but the entire value is taken into account.

When making a purchase, Customers must ensure that their purchase is registered to their account. If Customers make a purchase as a Guest, the associated activity will not be considered when calculating the level.

b) Foreign currency

The Loyalty Programme will be active in a number of countries, some of which may use currencies other than the euro. Therefore, the programme structure in these countries will be adjusted to the local currency.

The value of purchases made by customers and taken into account for the Loyalty Programme (as indicated in Section 4.2.1) will be the amount paid in foreign currency converted into euros, using a foreign exchange reference rate defined by Salsa Jeans that reflects the correct value of each currency as far as possible.

The amount considered for the limits of each level in the Loyalty Programme (as indicated in Section 4.2.1) will always be defined in euros and then converted into the currency of each country, using a foreign exchange reference rate defined by Salsa that reflects the correct value of each currency as far as possible.

If a customer makes a purchase in a country that uses a currency other than that of the country they registered in, the purchase value will always be considered in euros (if the purchase is made in a country using that currency) or converted to euros (if the purchase is made in a foreign currency), and will be taken into account as part of the customer's activity in the country they registered in.

4.3.2 Product Returns

In the case of returns, the amount paid for the items will be removed from the “value” criterion when calculating the customer’s level.

If a full return is made, in addition to the “value” criterion, the associated original purchase will be removed from the other criteria (frequency and length of relationship) when calculating the customer’s level.

If the refund of the amount paid for the product(s) returned is made via a refund voucher, this amount will be removed from the customer’s level calculation and included again when this voucher is used.

If the customer has used a welcome discount or a birthday discount to make the original purchase, this will be returned as follows: if it is a full return, the discount will be reactivated and valid for one month; if it is a partial return, the discount will not be reactivated; if the item is exchanged for one in a different size, the discount will continue to apply.

4.3.3 Moving up or down a level

At the end of every day, the most recent customer activity information is updated, taking into account the previous 12 months up to that date. If there is a level change, the change and the associated benefits will be updated and will become active the day after (date of level attribution) the date of the purchase that led to this change.

Once a level has been attributed to a customer, they will remain on the same level for 12 months, except in the case of:

• Moving up a level: Accumulated activity in the previous 12 months makes it possible to move to a higher level (moving up a level:). This change will take place on the day after the purchase that made it possible to meet one of the criteria for moving up;
• Moving down a level: If the activity that gave rise to moving up a level (based on the 12 months prior to the date when the level was attributed, inclusive) changes due to returns that mean the criteria behind moving up a level are no longer met. In this case, the customer will move back to the previous level on the day after this return is made.

The level renewal date is 12 months after the level was attributed, inclusive. On this date, customer activity will be calculated again based on the previous 12 months and, if this makes it possible to meet the criteria associated with the level the customer is on, this will remain unchanged, and the customer will stay on this level for another 12 months. On the other hand, once the calculations for this period have been made, and if the customer's activity over the previous 12 months does not make it possible to meet the criteria for the level they are on, the level will be changed according to the customer's activity.

4.3.4 Checking level and benefits

Customers may check the level they are on (and history of level changes) and benefits attributed under the Loyalty Programme (and usage history) (i) in the Customer Area of the Salsa Jeans online shop at www.salsajeans.com, (ii) at the Salsa Jeans shops identified in Annex 1, or (iii) by sending an email to Customer Support at customer.care@salsajeans.com

4.4  Benefits of the programme

4.4.1 Attribution of benefits

The benefits associated with the loyalty programme become available for use by customers when a level is attributed to them (whether moving up or down), except for welcome and birthday gifts, which have specific availability rules (as indicated in Sections 4.4.3, 4.4.4, 4.4.5 and 4.4.12).

Salsa Jeans reserves the right, at any time and without the need for prior notice, to suspend or cancel the attribution or use of any of the benefits of the Loyalty Programme whenever there are indications, suspicions or confirmation of behaviour deemed to be abusive, improper, fraudulent or contrary to these Terms and Conditions or that could in any way harm the integrity of the programme or the interests of Salsa Jeans.

4.4.2 General considerations about the Attribution and Use of Discounts/Campaigns

a) Attribution of Discounts/Campaigns

• Apart from the situations identified in Sections 4.4.4 and 4.4.5, customers may also access discounts/campaigns through specific Loyalty Programme campaigns.
• No discount/campaign attributed through the Star Club may be transferred or exchanged for cash.
• When making a purchase, Customers must ensure that their purchase is registered to their account. If Customers make a purchase as a Guest, benefits will not be added to their account.
• Salsa Jeans has no obligation to re-issue, restore or extend the validity of discounts or campaigns attributed.

b) Use of Discounts/Campaigns

• The discounts/campaigns obtained according to the provisions of Section 4.4.2 (a) can only be used on purchases made (i) in the Salsa Jeans shops identified in Annex 1, or (ii) in the Salsa Jeans online shop at www.salsajeans.com;
• These discounts may not be used to purchase Gift Cards;
• The terms of use of discounts on purchases made during campaigns or promotions will be defined in their general terms and conditions.

4.4.3 Welcome gift (free delivery)

Registration on the loyalty programme grants immediate access to one free delivery on an order made in the Salsa Jeans online shop at www.salsajeans.com, or via the online sales platform available in the Salsa Jeans shops identified in Annex 1.

This gift is valid on standard delivery methods and for six months.

This gift is non-transferable and will be available in the customer’s account.

This gift can be used once only, and if the order it was used on is returned, it will not be restored.

4.4.4 Welcome gift (discount)

After making their first purchase, Star Club members gain access to a discount to be used (i) in the Salsa Jeans shops identified in Annex 1, and (ii) in the Salsa Jeans online shop at www.salsajeans.com. This discount is activated within 24 hours of this first purchase, as follows:

• 10% discount to be used in a single purchase;
• valid for six months;
• can be combined with promotions (unless stated otherwise in their general terms and conditions);
• cannot be combined with the birthday gift;
• this discount is non-transferable, and will be available in the customer’s account.

4.4.5 Birthday gift (discount)

The gift to commemorate the customer’s birthday corresponds to a discount with the following characteristics:

• 10% discount to be used in a single purchase;
• valid for one month;
• can be combined with promotions (unless stated otherwise in their general terms and conditions);
• it cannot be combined with the welcome gift (discount);
• this discount is non-transferable, and will be available in the customer’s account (for use (i) in the Salsa Jeans shops identified in Annex 1, and (ii) in the Salsa Jeans online shop at www.salsajeans.com).

The birthday gift will be attributed according to the date of birth indicated by the customer on registration and/or the date shown in the personal information on the customer file at that time.

The birthday gift is attributed 15 days before the date of birth indicated by the customer.

If a Customer registers within the 15 days before or after their birthday, the discount will be attributed within 24 hours of this registration, and will remain valid for one month.

Birthday discounts are only attributed once a year. If a Customer changes their birthdate after the birthday discount has been attributed that year, a birthday discount will only be attributed again the following year.

4.4.6 Digital receipts

Customers may, at any time, check the purchases they have made (i) in the Salsa Jeans shops identified in Annex 1, and (ii) in the Salsa Jeans online shop at www.salsajeans.com at:

• Customer Area accessible in the Salsa Jeans online shop at www.salsajeans.com
• in the Salsa Jeans shops identified in Annex 1
• by sending an email to Customer Support at customer.care@salsajeans.com

When making a purchase, Customers must ensure that their purchase is registered to their account. If a Customer makes a purchase as a Guest, these purchase will not be registered in their account, and cannot be checked on the aforementioned platforms.

4.4.7 Extended returns period

Star Club members have up to 60 days to exchange and/or return their purchases, counting from the date the purchase was made (in Salsa Jeans shops) or on the date of delivery (for online orders).

4.4.8 Early access and exclusive campaigns

Star Club members can benefit from early access to Salsa Jeans campaigns/promotions, as well as campaigns/promotions created exclusively for them.

4.4.9 Exclusive products

A selection of products will be developed regularly and accessible for purchase only by eligible Star Club members. These products may be bought through the Salsa Jeans online shop at www.salsajeans.com, or in the Salsa Jeans shops identified in Annex 1 using the shop sales platform.

These products may be exchanged and/or returned in accordance with the rules in the Salsa Jeans General Terms and Conditions of Sale.

4.4.10 Free deliveries and returns

The customers eligible for this benefit may benefit from free deliveries and returns, on orders where these are paid for, using only standard transport methods (excluding express options, which are still available on payment of the delivery fees).

This benefit is limited to the use of 15 by Level 2 customers and 25 by Level 3 customers in the 12 months when the customers are at these levels (the values mentioned are calculated by adding up the cost of the deliveries and return fees offered under the programme). Once these limits have been exceeded, the benefits will be disabled for these customers until their level is renewed, and/or permanently in cases where there are indications, suspicions or confirmation of behaviour deemed to be abusive, improper, fraudulent or contrary to these Terms and Conditions.

4.4.11 Free denim repairs

The customers eligible for this benefit may have free access to Denim Alterations and Customisation (Infinity) – limited to the existing repair portfolio, available on the official service page.

This benefit is limited to the use of 12 by Level 2 and Level 3 customers in the 12 months when the customers are at these levels (the values mentioned are calculated by adding up the cost of the repairs made, irrespective of the number of associated items). Once these limits have been exceeded, the benefits will be disabled for these customers until their level is renewed, and/or permanently in cases where there are indications, suspicions or confirmation of behaviour deemed to be abusive, improper, fraudulent or contrary to these Terms and Conditions.

4.4.12 Birthday gift

The customers eligible for this benefit may receive a surprise gift on their birthday, defined by Salsa Jeans. 

This gift is non-transferable, will be available in the customer’s account and can be claimed (i) in the Salsa Jeans shops identified in Annex 1, or (ii) along with an order made at the Salsa Jeans online shop at www.salsajeans.com).

The birthday gift will be attributed according to the date of birth indicated by the customer on registration and/or the date shown in the personal information on the customer file at that time.

The birthday gift is attributed 15 days before the date of birth indicated by the customer and will be available for two months.

If a Customer registers within the 15 days before or after their birthday, the gift will be attributed within 24 hours of this registration, and will remain valid for two months.

Birthday gifts are only attributed once a year. If a Customer changes their birthdate after the birthday gift has been attributed that year, a birthday gift will only be attributed again the following year (if they are still eligible for this offer).

4.4.13 Free denim customisation and alterations

The customers eligible for this benefit may have access to free Denim Alterations and Customisation (Infinity) – limited to the existing portfolio of Customisation and Alterations, available on the official service page.

This benefit is limited to the use of 12 by Level 3 customers in the 12 months when the customers are at these levels (the values mentioned are calculated by adding up the cost of the Alterations and Customisation carried out, irrespective of the number of associated items). Once these limits have been exceeded, the benefits will be disabled for these customers until their level is renewed, and/or permanently in cases where there are indications, suspicions or confirmation of behaviour deemed to be abusive, improper, fraudulent or contrary to these Terms and Conditions.

5. Cancellation

Customers may cancel their registration with the Loyalty Programme at any time, by notifying Salsa Jeans using one of the following methods: (i) by sending an email to Customer Support at customer.care@salsajeans.com, (ii) by sending a letter to the Data Controller using the contacts mentioned in Salsa Jeans’ Privacy Policy or (iii) in the Customer Area of the Salsa Jeans online shop at www.salsajeans.com.  

Cancellation of a Customer’s account will immediately imply the loss of all the rights associated with the Loyalty Programme.

Salsa Jeans reserves the right, at any time and at its sole discretion, to inspect the accounts of Loyalty Club members, as well as to suspend, limit or exclude, with immediate effect and without prior notice, any member whose participation reveals behaviour that could compromise the integrity, security, equity or reputation of the programme. This decision may be based on indications of irregularities, fraud, misuse or any non-compliance with these Terms and Conditions, and does not give the member any right to indemnity, compensation or account reactivation. Salsa Jeans reserves the right to, at any time and at its sole discretion, cancel the membership of any member of the Loyalty Programme, as well as to declare their ineligibility for future participation, whenever there are indications, suspicions or confirmation of: abuse or improper use of the Programme, non-compliance with these Terms and Conditions, illegal activity, fraud, manipulation or omission of information, or any behaviour that could directly or indirectly affect the integrity, security, reputation or commercial interest of Salsa Jeans.

This decision may include, but is not limited to, any improper, fraudulent, illegal or unauthorised use of discounts, vouchers, coupons, promotional offers or other benefits associated with the Programme.

If membership is cancelled, all the rights, advantages and benefits accumulated or associated with the member account shall immediately expire, without the right to a refund, compensation or reactivation.

Salsa Jeans also reserves the right to take all the legal and judicial steps it deems appropriate to protect its interests.

Without prejudice to the previous point, Salsa Jeans may, at any time and without the need for prior notice, suspend or close the Loyalty Programme.

6. Amendments

Salsa Jeans reserves the right to add, change or cancel campaigns eligible for the attribution of levels, associated benefits and the rules of use, at any time and without prior notice.

Salsa Jeans reserves the right to refuse to attribute any benefit for any reason. It also reserves the right to cancel any benefit, even if it has already been confirmed, and shall not be held liable for any associated costs or losses.

Salsa Jeans may amend these Terms and Conditions, and shall notify Customers thereof. This requirement is deemed fulfilled when the amendments are published in the Salsa Jeans online shop at  www.salsajeans.com, or in the Salsa Jeans shops identified in Annex 1.

If a Customer does not agree to the amendments, they may cancel their membership of the Loyalty Programme, pursuant to Section 5.

7. Governing Law

Any disputes arising from interpretation, integration, implementation and compliance with these Terms and Conditions shall be governed by Portuguese law and settled by the court of jurisdiction of the District Courts of Braga.

8.  Privacy Policy

The use and protection of Customers' personal data that are controlled by Salsa Jeans comply with the provisions of Regulation (EU) 2016/679.

The Privacy Policy is available for consultation by Customers when they register with the Loyalty Programme, or at  www.salsajeans.com at any time.

ANNEX 1 – Salsa Jeans shops participating in attribution of Loyalty Programme benefits

Sales channels and locations where Loyalty Programme benefits are attributed, provided that they are in accordance with these General Terms and Conditions.

The Loyalty Programme channels do not include department stores or marketplaces such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute, Zalando and similar outlets.