FAQs

Orders and Orders

• HOW DO I PURCHASE A PRODUCT?
  To explore the available products, start by visiting the product page and select the Women's or Men's section, depending on what you are looking for.
  To make your search easier, you can use the filter in the top right corner of the page to choose the size and color you want. If you already know what you want to buy, you can use the search bar at the top of the page to quickly find the item you want.
  Once you have selected the items you wish to purchase, choose the size and click on "Add to cart". To complete your purchase, go to the basket in the top right corner, fill in the necessary details for the delivery and payment method and click on "Pay securely".
  Your order is only submitted to our system when the order confirmation window is displayed.

• CHECK THE STATUS OF MY ORDER
  You can only check the status of your order if it was placed through your Customer account. To check, go to the My Account in the Orders tab.

• ORDER INVOICE
  To obtain an invoice for your purchases, we suggest you create an account with the tax details required to issue the invoice. This way, the invoice will always be available in PDF format in the Purchases and Orders section.
  If the purchase was made as an unregistered customer, the invoice is sent in the order shipping confirmation email.
  

• WHAT ARE THE GENERAL CONDITIONS TO USE THE E-GIFTS?
  The e-gifts purchased or issued at our online store can be used at our online store www.salsajeans.com or at any official Salsa store.
  Following the acquisition or issue of e-gift, the same is not redeemable for cash and cannot be reimbursed by any other type of payment (wire transfer, Visa/MasterCard or PayPal).
  In case of refund, if you chose for the reimbursement with e-gift method, it will be sent to the e-mail filled in on your order, so when the compliance of the articles were validated at our warehouse. The e-gift generated as part of a return it is not convertible to cash or the same payment method used by the customer in the original order.
  Orders reimbursements paid with e-gifts will always be returned by the same method with another e-gift.
  An e-gift can be used for purchases with the same value, superior or inferior of your sale. If the value of your purchase is superior than your sale, the system will require the payment of the remaining amount. If the value of your purchase is inferior than the sale of your e-gift it will be keep the surplus value.
  Your e-gift can be used while you have sale in it. You are able to use more than one e-gift in the same order. You can confer at any time your e-gift sale if you went to your Customer Area, selecting the Discounts and Vouchers tab.
  The e-gifts acquisitions are not combinable with campaigns, discounts or promotions.
  The use of e-gifts is valid in any article and combined with campaigns, discounts and promotions.
  The use of e-gifts is only permitted to registered customers.
  
  

• PREVIOUS ORDERS
  If you have registered on Salsa Online Store and you complete your orders while you are logged in, all the information regarding your order history will be stored in Orders.

• CHANGE AN ORDER
  At the moment, orders cannot be changed because we prepare the purchases as soon as the order is confirmed.
  If you wish to cancel an order that has just been processed, please contact Customer Support.
  If the order has already been sent to the carrier, we won't be able to cancel it. In this case, you will have to accept the order and then exchange or return it.
  For further information, see the terms and conditions in Returns.

• CANCEL MY ORDER
  If you wish to cancel an order that has just been processed, please contact Customer Support.
  If the order has already been sent to the carrier, we won't be able to cancel it. In this case, you will have to accept the order and then exchange or return it.
  See the terms and conditions in Returns.

• CHANGE DELIVERY ADDRESS

  1. Delivery in Portugal
  If you made your purchase through your customer account, please go to the ‘Purchased Items’ menu in your Customer Area and check the status of your item.
  If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us in order to process with the change of address.
  If the order status is ‘sorted’ or ‘in transit’, you should wait to receive the text message with the delivery number and delivery date and then contact Chronopost directly by calling 229688389 and request the alteration of your delivery address.

  
  

  2. Delivery in the EU
  If you made your purchase through your customer account, please go to the ‘Purchased Items’ menu in your Customer Area and check the status of your item.
  If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us in order to process with the change of address.
  If the order status is ‘sorted’ or ‘in transit’, you should wait to receive the text message with the delivery number and delivery date and then contact DHL directly and request the alteration of your delivery address.

• OUT OF STOCK
  If your order is confirmed, the probability of the item being out of stock is highly reduced. However, if this happens, we will send you an email letting you know which item(s) is/are out of stock, and confirming the refund of the amount that you paid for the item(s).
  The refund will be made by the same payment method used when you made the payment.
  If you made the payment in a Salsa Jeans store, we will contact you by email requesting the bank account number to which we should refund the amount.

• HOW MANY ORDERS CAN I PLACE?
  There is no limit to the number of orders when you choose to pay by VISA/MASTERCARD or PayPal. However, for payments by ATM, you can only have up to 2 orders pending payment.
  If you attempt to place more orders under these conditions, Salsa reserves the right to cancel additional orders on a first come, first served basis. If you reach the limit of pending orders for payment by ATM, to place a new order, you will have to pay for the open orders or contact us.

Shipping and Deliveries

• DELIVERY TYPES AND TIMES

  Country	Shipping Charges(€)	Delivery time
  Portugal (Continental)	Salsa stores | Free Pick-up | 2,90€ (Free for orders over €49) Home delivery | 3,90€  (Free for orders over €49)	2 to 3 business days
  Portugal (Islands)	Salsa stores | Free Pick-up | 2,90€ (Free for orders over €49) Home delivery | 3,90€ (Free for orders over €49)	3 to 5 business days
  Spain (Peninsula and Balearic Islands)	Salsa stores | Free Pick-up | 3,90€ (Free for orders over €59) Home delivery | 3,90€ (Free for orders over €59)	2 a 3 dias úteis
  France	STANDARD Salsa stores | Free Pick-up | 8,90€ (Free for orders over €99) Home delivery | 9,90€ (Free for orders over €109) EXPRESS Salsa stores Salsa | Free Pick-up | 13,90€  Home delivery  | 13,90€	3 to 4 business days 1 to 2 business days
  Germany	STANDARD Pick-up | 8,90€ (Free for orders over €100) Home delivery | 9,90€ (Free for orders over €100) EXPRESS Pick-up | 13,90€ Home delivery | 13,90€	3 to 5 business days 1 to 2 business days
  Luxembourg	STANDARD Pick-up | 9,90€ (Free for orders over €100) Home delivery | 13,90€ (Free for orders over €100) EXPRESS Pick-up | 9,90€  Home delivery | 13,90€	3 to 7 business days 1 to 3 business days
  Bulgaria	STANDARD Pick-up | 20 лв (Free for orders over 200 лв) Home delivery | 20 лв (Free for orders over 200 лв) EXPRESS Pick-up | 30 лв Home delivery | 30 лв	3 to 5 business days 1 to 2 business days
  Other European Union Countries	STANDARD Pick-up | 9,90€ (Free for orders over €100) Home delivery | 9,90€ (Free for orders over €100) EXPRESS Pick-up | 13,90€  Home delivery | 13,90€	3 to 7 business days 1 to 3 business days
  United States of America	EXPRESS Home delivery | 14,90$	1 business day to East Coast 2 to 3 business days to West Coast

  
  Deliveries and collections in Portugal are operated by CTT and DPD, in Spain by Correos and in France by Chronopost-La Poste and DHL.
  

  
  

• TRACKING ORDER
  After the payment has been authorised, you will be sent an e-mail with the order number. From that point, you will be able to check your order status in the Customer Area, in the Orders.

• CARRIER DELIVERING THE ORDER
  The information on the carrier responsible for delivering orders in the country where you made your purchase is provided in the e-mail sent to confirm shipping of the order, but you can also check it here.

• NOBODY TO ACCEPT THE ORDER

  The carrier will attempt to deliver the order on two consecutive business days starting from the estimated delivery date, leaving a notification with each attempt. If the second attempt is unsuccessful, the order will be returned to our warehouse. The Salsa online store may contact you to provide new delivery instructions.
  

• PROBLEM WITH ORDER
  See our Contacts section.

• TIME FOR PICKING UP AN ORDER FROM A SHOP
  The order must be picked up within no more than 5 business days after receipt of the notification of reception of the order via text message or e-mail. See the available shops here.

• COUNTRIES WHERE ONLINE SHOPPING IS AVAILABLE
  You can currently buy from any country within the European Union and the United States (USA). To check the markets we ship to, check the list of countries in the bottom right corner of our page, where you can also change the country.

• IS IT POSSIBLE TO PLACE AN ORDER FROM A COUNTRY OTHER THAN THE ONE WHERE THE DELIVERY WILL BE MADE?

  Salsa’s online shop automatically recognises the country you are connecting from. If you want to make an order for a different country, select the “Change Country” option, located on the bottom right-hand corner at the end of the home page. Then, just choose the country you want to send the order to and complete your purchase.

  Orders made from the page of a country other than where you want the delivery to be sent to, or for addresses to which delivery cannot be made (PO boxes, post offices) will be automatically cancelled.

Payments

• PAYMENT METHODS
  We accept the following payment methods:
  VISA/MASTERCARD, Apple Pay, Klarna Pay Over Time.

• INSTALLMENT PAYMENT METHODS
  At the moment, we don't have the option to pay in installments.

• SECURITY
  For Salsa Jeans, security when shopping online is essential. Transaction data is processed with SSL encryption, to the entity.
  Additionally, the Salsa online store uses VeriSign and the ATW certificate to guarantee maximum protection of your data.
  For payments with credit and debit cards, you must enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure in e-commerce transactions.
  For payments made with Visa and MasterCard, only SEC (Secure Electronic Trading) transactions will be accepted. After confirming that the card is part of the SEC system, a call is made to the issuing bank so that it can authorize the customer to make the purchase. Once the bank confirms authentication, the card will be charged. Otherwise, the order will be canceled.

• CREDIT CARD PAYMENTS
  For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions. Credit cards are subject to authorisations and checks by the issuer. Therefore, if you are having problems with the payment, we suggest you contact the card issuing bank.

• CASH ON DELIVERY
  We do not have a service which allows for payment upon receipt.

• EXTRA CHARGES ON MY ORDER
  VAT tax has already been included in the product price, as shown on all pages of the website and in your Shopping Bag. There will be no extra duties charged on your order if the shipping is to European Union Countries. For shipping outside the EU countries, taxes, duties and shipping costs will be applied at the checkout.

• TAX FREE

  The issue of Taxfree is possible for a minimum* more VAT.

  To do it, you have two months to make the request and the billing address of the command is always the delivery address of the order (or US).

  
  

  *Minimum values where we have physical stores:

  Portugal – €61.50
  Spain – No minimum amount
  France – €100.01
  Luxembourg – €74.00
  Ireland – €75.00

  
  

  To receive the TAXFree document please follow this steps:

  a. Download the invoice on your Clients Area

  b. Go to Customs with invoice and fill the form of Taxfree.

  c. Both documents must be stamps and approved by Customs

  d. Send to to our address the following documents (please make sure that you registered the sending in order to be able to track the delivery ):

       i. Stamped invoice

       ii. Taxfree form stamped

       iii. Photocopy of passport

       iv. Account number for refund.

  
  

  Salsa Address: IVN- Irmãos Vila Nova, Avenida da Indústria, 511, Apartado 7079, 4760-725 Ribeirão, Vila Nova de Famalicão, PORTUGAL

Exchanges and Returns

• AUTOMATIC CANCELLATION OF RETURN/EXCHANGE ORDER
  After the return request, the item(s) must arrive at our facilities within a maximum period of 30 days, otherwise the return request will be automatically cancelled. Please contact our Customer Care if you have any difficulty returning the order or if you wish to cancel the return request.

• ONLINE STORE

  All items can be returned quickly and easily, within a maximum of 30 days (60 days for STAR customers) from the date of delivery of the order.

  
  

  1. HOW DO I REQUEST A RETURN?

  One or more items can be returned directly to a physical store in the country of your purchase or to our online store.

  If you choose to return your order online, go to the “Orders” section and click on the line of the order you want to return. At the bottom of the page, you have the option to RETURN/EXCHANGE. Follow the prompts, indicating the product(s) you want to return/exchange and the method of return that best suits you.

  Once you have filled in the form, place the product(s) you wish to return in the package you received the Salsa Jeans order in or an equivalent package, making sure you close it properly. Stick the return label you received inside the order box or print out the label provided at the time of the return request. When shipping, make sure that the box does not contain any labels, stickers or other materials from previous shipments.

  
  

  2. WHICH RETURN METHODS ARE AVAILABLE?

  HOUSEHOLD COLLECTION: When you fill in the “Household collection” option, the collection request is issued to the selected carrier. As a rule, the return will be picked up by the logistics partner within 24 working hours.
  When you validate the return request, we'll send you an email confirming the exchange/return. This email contains all the details of the return process.
  Notes: This service may not be available in some markets. More information here.

  RETURNS AT PICKUP POINTS: Depending on the marketplace/delivery method you choose, you can return your order at a PickUp Point. Use the return label and stick it on the package and return it to the PickUp Point of your choice. If you would like more information, please refer to the Exchanges and Returns Conditions.
  If you have lost the return label, it will be available to download in the “Returns” section of your Customer Area - inside the order you wish to return.

  RETURN IN STORE: If you choose to return your order in store, please contact one of our stores in the same country as your order. Check our stores here.

  
  

  3. HOW DO I RETURN SEVERAL ITEMS FROM THE SAME ORDER?
  If you want to return more than one item from the same order, the return request must be made at the same time for all the items you want to return. If you wish to return more than one item from the same order at different times, this can only be done by delivery to a Salsa Jeans physical store or by your own means (in which case you will be responsible for the cost of shipping).

  
  

  4. HOW DO EXCHANGES WORK?
  Once the order has been received, products can be exchanged for a different size, subject to stock availability.
  Products can only be exchanged once. If after exchanging the order you are not satisfied, you can only return the exchanged item(s).

• PHYSICAL STORE

  We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. Returns to Salsa Jeans are free within the European Union and the maximum return period is 30 days (60 days for STAR customers) from the date the order was delivered.

  
  

  If you have placed an order for a country outside of the European Union, the process is controlled by one of Salsa’s external partners. See the terms and conditions here.

  
  

  If you want to exchange items bought in physical shops, take the item and the purchase receipt to your closest physical shop. If you are a STAR Customer and the purchase was made on your account, by identifying the account and the presence of the purchase in it, you can make the exchange/return without having to present the purchase receipt. Products bought in physical shops may only be exchanged in shops of the same type. Items bought in any Salsa shop other than outlets can only be exchanged in the same type of shop. They cannot be exchanged in outlets or at El Corte Inglés. To find out where the closest shop is, go to Find a shop. For further information, see the terms and conditions in Returns.

• SALSA RESELLER

  If you bought a Salsa item in a Salsa Reseller, the conditions that will be applied are those defined by the store or retail chain in which you bought your item.

  If you have any questions you should get in touch with the respective store, as all returns or after-sales processes are the responsibility of each store.

Star Club Loyalty Program

• MEMBERSHIP
  What is the Star Club?
  The Star Club is a Salsa Jeans loyalty programme – an exclusive space inspired by the art of creating denim, where you can access a world of benefits, products and unique experiences. As you spend more time with us, you unlock new spaces and gain access to (even) more exclusive benefits.
  
  Where can I join the Star Club?
  You can register online here, or directly in one of our shops.
  If you're having problems, our Customer Support will be happy to help you.
  
  What data do I need in order to register?
  You just need to give your name, email address, mobile phone number and date of birth.
  These data are important for us to be able to contact you and ensure that you get your birthday gift, for example.
  
  How do I change my account information?
  You can change it easily at any time: go to your Customer Area, select the "My data" menu and make the changes you need.
  
  How old do I have to be to join the Star Club?
  You must be aged 18 or over. If you are, this club is for you!
  
  Is there any card associated with the Star Club?
  You don't need a physical card. Your account is 100% digital and accessible via our website (here), or in any one of our shops, with the help of our team.
  
  I forgot my password. What should I do?
  Access the login page (here), select the “Forgotten your password?” option and follow the steps shown.
  If you are still having problems, our Customer Support will be happy to help you via chat or one of our contact channels.
  
  What should I do if I have trouble logging in?
  If you can’t remember your data or you're having some trouble, try recovering your password (here). If this doesn’t work, contact our Customer Support via chat or one of our contact channels — we’ll help you to sort everything out quickly.

• LEVELS

  What levels are there, and what criteria are associated with them?

  The Star Club has three levels:

  • Level 1 – Design Studio: for people who have made purchases of up to €300 in the last 12 months;
  • Level 2 – Fitting Room: for people who have made purchases of up to €750 or at least three purchases in the last 12 months, or people who have made one purchase a year in the last five years;
  • Level 3 – Tailor’s Atelier: for people who have made purchases of up to €750 in the last year, or who have made one purchase a year for the last 10 years.

  When you register, you start at Level 1 — unless there is already enough activity on your account to move directly to another level.

  Note: *The limit values associated with each level are in euros and converted into foreign currency in markets that use a different currency.

  
  

  How do I know what level I’m on?

  You can check your level in your Customer Area at any time, as well as your available benefits. You can also check these at Salsa Jeans shops or by contacting Customer Support.

  
  

  When do I change levels?

  If you make a purchase that allows you to move up a level, this change will be made in the subsequent 24 hours.
  You will remain on this level for 12 months unless you return a purchase that moved you up to that level — in this case, you will be moved back to the previous level.
  After these 12 months, we will analyse your activity over the previous year and, according to the criteria, you may stay on the same level, move up a level or move down a level.

  
  

  How do I move up a level?

  Whenever you meet any of the criteria for a level above your own, you will be able to move up to this level. The move will be made in the 24 hours after you made the purchase that “unlocked” this new space. You can check how much more you need to move up a level in your Customer Area.

  
  

  If I make a purchase without identifying myself, does that purchase count?

  No. Only purchases associated with your account are taken into consideration for the level.

  But, if you forgot, you still have 90 days to ask us to associate this purchase with your account. Just go to a shop with the receipt, or send an email to customer.care@salsajeans.com with the scanned receipt and your email or telephone number.

  
  

  Does the purchase of a gift card count towards calculating my level?

  Yes, if you buy a gift card, that amount counts. But when this gift card is used to make purchases, these purchases will not count towards calculating the level.

  
  

  Does the return of a product count towards calculating my level?

  Yes. If you return a product, the corresponding purchase amount will be removed from the calculation of your level.

  If it is a full return, this purchase will no longer be included in value, frequency and length of relationship.

  
  

  Are purchases made outside my country taken into account?

  Yes, provided they are made in Salsa Jeans shops in Portugal (including Madeira and the Azores), Spain (including the Balearic Islands), France, Ireland and Luxembourg, and in all countries www.salsajeans.com delivers to (except the United Arab Emirates). Purchases made at department stores such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute and similar outlets.

  If you make a purchase in a foreign currency, we will convert that currency to euros.

• SPECIFIC BENEFITS

  How do I know what benefits I have access to?
  You can check all your benefits directly in your Customer Area, at Salsa Jeans shops (with the help of our team) or by talking to our Customer Support. They're all registered in your account — you just have to take a peek!

  
  

  When are the benefits enabled?
  As soon as your level is attributed or altered, the benefits for that level become automatically available. You just have to make sure the purchase you're making is associated with your account — otherwise, the benefits won't be enabled.

  
  

  How can I use my benefits?
  That depends on the type of benefit. Some of them become available in your account to use whenever you want, such as discounts, the birthday gift and free delivery; denim repairs and alterations can only be made in shops. If you need help, our shop team or Customer Support will be happy to assist you.

  
  

  How does the welcome gift work (first delivery free)?
  After you have registered in the Star Club, you’ll be entitled to have your first online order delivered free of charge (standard option only).
  This is a one-time offer, valid for six months and is applied automatically when you make this purchase.

  
  

  How does the welcome gift work (10% discount)?
  After your first purchase as a club member, you’ll be given a 10% discount to use on a future purchase.
  This discount will be available in your account on the day after your first purchase (up to 24 hours), and is valid for six months. This gift is personal and non-transferable. It can be used in conjunction with promotions, but not with campaigns or the birthday discount.

  
  

  How does the birthday gift work (10% discount)?
  On your birthday, you’ll get a 10% discount to use on one purchase.
  This discount is available 15 days before your birthday, and is valid for one month. This gift is personal and non-transferable. It can be used in conjunction with promotions, but not with campaigns or the welcome discount.

  If you register during the 15 days before or after your birthday, you’ll get the discount up to 24 hours after registration.

  
  

  How do extended returns work?
  Star Club members have 60 days to exchange or return any purchase, counting from the date the purchase was made (compared to the usual 30 days).

  
  

  How do digital receipts work?
  All your purchases are kept in your Customer Area — online and shop purchases.
  If you make a purchase without identifying yourself, the receipt will not be registered. So, always remember to use your account.

  
  

  How do early access and exclusive campaigns work?
  Star Club members have early access to some promotions and campaigns (i.e. before all other customers), and can also benefit from campaigns that are for members only. Pay attention to our communications in order to be able to make the most of all these benefits!

  
  

  How do free deliveries and returns work?
  Level 2 and 3 customers can benefit from free deliveries and returns (standard option only). There is an annual limit to this benefit, which means that when this limit is reached, the benefit is paused until the next level renewal.

  
  

  How do exclusive products work?
  We know that details are important, and that’s why we've created unique items accessible only to some members of our club. If you're on Level 2 or 3, you can purchase them online or in Salsa Jeans shops (with the help of our shop team). These products can be exchanged and/or returned like any other product.

  
  

  How do the denim repairs work?
  Level 2 and 3 can benefit from free denim repairs in shops (Infinity programme), limited to 12 times a year. Once this limit is exceeded, the benefit will be paused until the next level renewal, but you can still have repairs done according to the service price.

  
  

  How does the birthday gift work?
  We want to celebrate our Level 3 customers’ birthdays in a special way, by giving them a surprise birthday gift.
  It will be available 15 days before your birthday, for two months, to be picked up from a shop or delivered along with an online order.
  This benefit cannot be exchange for cash and/or returned.

  
  

  How do denim alterations and customisation work?
  Level 3 customers can have their denims altered or personalised free of charge in shops (Infinity programme).
  As with repairs, the number of free uses per year is limited. When this limit is reached, customers may continue to use this service by paying the associated cost. Free access will be renewed at the next level renewal.

  
  

  Do my benefits expire?
  Yes, some benefits have an expiry date. For example, the welcome discount is valid for six months, and the birthday discount is available for one month. You can always confirm the dates in your Customer Area, or contact or team at Customer Support.

  
  

  Can I transfer my benefits to another person?
  No, the Star Club benefits are personal and non-transferable — they're linked to your account. But there's nothing to stop you from using them to buy something special for someone else!

  
  

  If I unsubscribe from the programme, do I lose my benefits?
  Yes. If you decide to leave the Star Club, you immediately lose access to all the benefits associated with your account. So, think carefully before saying goodbye to this special club.

  
  

Product

• SIZE GUIDE
  How is the size of the product described?
  Consult the Sizeguide to find out your size in Salsa.
  
  How can I find out the size for my leg length?
  To find out the length of your leg you should measure the inside of your leg, from the crotch to your heel.
  Using the measurement of your leg in centimetres, you should choose the appropriate leg length by consulting the table that is available in the Sizeguide.
  

• PRODUCT MAINTENANCE
  How should I care for my items?
  You will find washing instructions that you should follow on the inside label of your item. If you are unsure about anything please contact us using the form below stating the reference number of the item whose washing instructions you are unsure about.
  
  Denim
  Denim items tend to lose their colour with use and this is due to the particular dying process using Indigo, where some particles on the surface are lost with each wash.
  Salsa advises you to always wash your jeans inside-out so as not to fade. Take them out of the washing machine as soon as the programme finishes so they do not get creased.
  When washing your jeans, use as little detergent as possible, preferably neutral or non-biological. Dry inside-out and never exposed to direct sunlight.
  Always follow the cleaning instructions in the label and pay special attention to jeans with applications or that are torn. Try to wash your jeans as rarely as possible to keep the initial look for longer.
  
  Natural Fibres
  

  Cotton/Linen
  Natural plant fibre that is strong and comfortable.
  Can be machine washed at a medium temperature with any kind of detergent. Some bleaches can be used on white items, never on coloured items.
  Can be tumble dried at a medium temperature.
  Since cotton is not elastic, it can become wrinkled after drying so needs to be ironed at a high temperature to regain its original shape.

  Wool
  Natural animal fibre that is flexible and pleasant to the touch.
  Care for your woollen items by hanging them on padded hangers, with nothing in the pockets, the buttons/zip closed and without a belt if there is one.
  The fibres are very sensitive to heat so items should be dry cleaned or hand-washed in cold water as they can shrink when machine washed.
  Do not use bleach on woollen items as it destroys the fibres. Air-dry the items, preferably lying flat and never hung and iron on the "WOOL" temperature while still slightly damp.
  It may gradually lose colour and softness with washing.
  
  Silk
  Natural animal fibre that is light and strong.
  Silk is highly reactive to chemicals (deodorant, perfumes etc.) and high temperatures; so silk items should be hand washed or cleaned by professionals. Do not tumble dry or steam iron.

  
  

  Synthetic Fibres
  

  Viscose
  

  Plant-based artificial fibre that is soft and cool.
  This fibre loses some resistance when damp and cannot support high temperatures during machine washing or ironing. Should be hand-washed. Do not wring or spin excessively to remove excess water and air dry out of direct sunshine.
  Iron from the inside, placing some kind of protection between the item and the iron and iron at no more than 110ºC.
  The fabric may shrink or expand if not washed according to the instructions. However, it normally reverts to its natural state if hung for 1 to 2 days.
  This kind of care also goes for items with a mixture of viscose, lyocell and modal for instance.

  Polyamide/ Acrylics and polyester
  These are synthetic fibres that are extremely durable and do not deform easily.
  They should always be hand-washed, particularly knitted items to increase the item's lifespan, though these items can also be washed in a machine at medium temperatures. Generally try to use a fabric softener to reduce the static electricity that is common in fabrics such as polyester.
  You can tumble dry at a low temperature to remove excess humidity, but dry the rest in the fresh air. This helps the item to maintain its original shape and not wrinkle. If you still need to iron, use a low temperature

  Polyeurethane
  It can normally be hand-washed, but for best results use dry cleaning.
  Always follow the cleaning instructions.

  
  

  Leather

  Leather and suede items must always be cleaned by a specialist.
  

  
  

  Dying

  The first 2 or 3 washes are fundamental to preserve dyed items such as denim or those dyed with pigments so take as much care as possible.
  Although we treat and finish all our dyed items, some natural pigments may still remain and are released in the first few washes.
  Therefore it is natural that they lose some colour in this period. Always follow the cleaning instructions for best results.
  

  
  

• PRODUCTS COMPOSITION
  To assist you during your purchase, we provide you with information on the composition of all garments. This information is available in detail for each garment.

General information

• CONTACT INFORMATION

  TALK TO US. WE CAN HELP.

  
  

  CHAT ONLINE
  You can contact us through our chat service, available on the bottom right-hand corner of the screen.

  
  

  WHATSAPP
  You can contact us via WhatsApp at 925 507 494. The telephone service is available from 8 am to 9 pm from Monday to Friday.

  
  

  E-MAIL
  Do you have any questions? Send us an e-mail to customer.care@salsajeans.com and we will reply to you as soon as possible.

  
  

  TELEPHONE
  You can phone us at +351 252 090 512 (International call price to Portuguese landline). The telephone service is available from 8 am to 9 pm from Monday to Friday.

• ONLINE COMPLAINTS BOOK
  You can make your complaints online by sending an email to: customer.care@salsajeans.com.

Infinity Program

• REPAIR & TRANSFORMATION/CUSTOMIZATION SERVICE

  Which products can be repaired/transformed and altered?

  Repairs/transformations are made to Salsa Jeans denim items. This means you can request the repair service for your jeans, your denim jackets and your denim shirts. If any doubt arises as to the origin of your item, the assessment and decision to accept it for repair is up to the shop assistant.

  
  

  How long will it take to repair/transformation of my product?

  The maximum time for repairing/transforming your item is 30 days. We always try to be as fast as possible so you don't have to wait too long for your item.

  
  

  Where can i request the service?

  Go to any official Salsa Jeans shop (except Salsa points of sale at El Corte Inglés or other authorised vendors). Our staff are available to assess your request and send it to our sewing department for repair.

  
  

  Do you accept items from other brands?

  The repair/transformation service is exclusively for Salsa Jeans items. But it doesn't matter where you bought your Salsa items; we’ll take care of them provided they’ve been washed before they're handed in.
  If any doubt arises as to the origin of your item, the assessment and decision to accept it for repair is up to the shop assistant.

  
  

  Do you repair/transform all Salsa Jeans denim items regardless of where they were bought?

  Yes! You can request a repair/transformation regardless of where the Salsa Jeans denim items were bought.

  
  

  How much does this service cost?

  Each repair/transformation has a set price, which you will be informed of when you choose the type of repair/transformation your item needs.

  As a STAR CLUB customer, depending on your level, you can enjoy repairs and/or transformation/customisations free of charge.

  This price list will give you an idea of what you will pay.

  
  

  		Cost  Star Club level 1	Cost  Star Club level 2	Cost  Star Club level 3
  REPAIRS	Broken clip	€12,50	Free*
  	Replace application	€12,50
  	Replace zip	€25,00
  	Localised tear	€15,00
  	Rips	€15,00
  	Unstitched	€12,50
  TRANSFORMATION & CUSTOMISATION	Increase by 1 size	€25,00/ €30,00		Free*
  	Go down 1 size	€25.00
  	Make jeans shorter	€15,00
  	Change the type of leg (slim, straight, wide)	€30,00
  	Turn jeans into a tote bag	€25,00
  	Customisation | Embroideries	€15,00

  
  

  *See detailed terms of use in the Star Club Terms and Conditions.

  
  

  What condition must the item be in?

  For hygiene purposes, we will only accept items that have been washed.

• COLLECTION
  What items can be donated to the infinity project?
  All Salsa denim items you don't wear any more can be handed in at one of our shops. For hygiene purposes, we will only accept items that have been washed.
  
  

  What are the benefits of donating an item?

  You’ll get 200 stars for each denim item you hand in at the shop. You can use your stars for unique experiences and offers. Discover them here.

  
  

  Where can i hand in the items i want to donate to the infinity programme?

  Go to any Salsa shop (except Salsa points of sale at El Corte Inglés or other authorised vendors). Our staff are available to assess your donated item and to send it on to where it can be given a new lease of life.

  
  

  What happens to the items donated to the infinity programme?

  Each item donated will be carefully assessed and, depending on the result, we’ll find the best possible new beginning for it: repairing it and giving it to somebody who can continue to treasure it or simply turning it into something new.

• WHAT IS INFINITY?
  Creating the perfect jeans is our daily commitment and, from now on, taking care of second-hand jeans is also one of our top priorities.
  We believe that denim can last forever and this is what our Infinity project is all about: reusing and giving our products the longest possible life cycle.
  We are experts in jeans and we have a mission: we don't want you to go without your favourites or give up on them without a second thought when they're still in good condition.
  So... what do we want?
  We want you to bring your denim items to us so that our team can assess them and advise you.
  At the end of the day, our goal is to take care of your jeans and repair them if you think they don't fit you any more or they’re not in the best condition.
  We have countless options: we mend torn jeans, we add patches, we make them one size bigger, we make them shorter, tighter... the possibilities are infinite, the choice is yours!
  And if you don't want to repair them, you can leave them with us.
  As denim experts, we’ll carefully assess the item you handed in and, depending on the result, we’ll find the best possible new beginning for it: repairing it and giving it to somebody who can continue to treasure it or simply turning it into something new.