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Welcome to Salsa help center!
Select the topic that you need our assistence.

FREQUENTLY ASKED QUESTIONS

  • Check the status of my order

    Enter the My Account area and select Purchase history.To view the details of your purchase and the shipping information select the option Details.

  • Order invoice

    To get an invoice for your purchases, we suggest you create an account with the tax information required for issuing an invoice. This means the invoice will always be available in PDF format in the Purchases and Returns section under “See Details”.


    If a purchase is made by an unregistered customer, the invoice will be sent in the e-mail confirming your order has been shipped.


    If you have any other questions on the invoicing process, please contact us using this form and indicating your order number

  • Previous orders

    If you have registered on Salsa Online Store and you complete your orders while you are logged in, all the information regarding your order history will be stored in My Orders.

  • Change an order

    At the moment, orders cannot be changed because we prepare the purchases as soon as the order is confirmed.


    If you wish to cancel an order that has just been processed, please contact Customer Support.


    If the order has already been sent to the carrier, we won't be able to cancel it. In this case, you will have to accept the order and then exchange or return it.


    For further information, see the terms and conditions in Exchanges and Returns.

  • Cancel my order

    If you wish to cancel an order that has just been processed, please contact Customer Support.


    If the order has already been sent to the carrier, we won't be able to cancel it. In this case, you will have to accept the order and then exchange or return it. See the terms and conditions in ORDERS AND RETURNS

  • Change delivery address

    1. Delivery in Portugal


    If you made your purchase through your customer account, please go to the ‘Purchased Items’ menu in your ’Customer Area’ and check the status of your item.

    If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us using the form below in order to process with the change of address.

    If the order status is ‘sorted’ or ‘in transit’, you should wait to receive the text message with the delivery number and delivery date and then contact Chronopost directly by calling 229688389 and request the alteration of your delivery address.



    2. Delivery in the EU


    If you made your purchase through your customer account, please go to the ‘Purchased Items’ menu in your ’Customer Area’ and check the status of your item.

    If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us using the form below in order to process with the change of address.

    If the order status is ‘sorted’ or ‘in transit’, you should wait to receive the text message with the delivery number and delivery date and then contact DHL directly and request the alteration of your delivery address.

     


    If you made your order as an unregistered customer, please contact us using the form below in order for us to check the status of your order.

  • Out of stock

    If your order is confirmed, the probability of the item being out of stock is highly reduced. However, if this happens, we will send you an email letting you know which item(s) is/are out of stock, and confirming the refund of the amount that you paid for the item(s). The refund will be made by the same payment method used when you made the payment. If you made the payment using a Multibanco reference (only for Portugal), we will contact you by email requesting the bank account number to which we should refund the amount.

     
    If you have any additional questions please contact us using this form, stating your order number.

  • Delivery types and times

    CountryShipping Fees (€)Delivery Time
    Portugal (Mainland)2€ (FREE for orders over 24,90€)2 to 3 working days
    Portugal (Islands)2€ (FREE for orders over 24,90€)3 to 5 working days
    Spain2,5€ (FREE for orders over 24,90€)2 to 3 working days
    Other Countries (EU)9€ (FREE for orders over 49,90€)2 to 3 working days
    *Salsa Star Diamond and Premium Customers: FREE SHIPPING

    Deliveries and collections in Portugal are operated by DPD, in Spain they are operated by Seur and in France by Chronopost-La Post and DHL.

  • Tracking Order

    After the payment has been authorised, you will be sent an e-mail with the order number. From that point, you will be able to check your order status in the Customer Area, in the “Purchases and Returns” section under the “See Tracking” option.

  • Carrier delivering the order

    The information on the carrier responsible for delivering orders in the country where you made your purchase is provided in the e-mail sent to confirm shipping of the order, but you can also check it here.

  • Nobody to accept the order

    The carrier will try to deliver the order on two consecutive days, leaving notification of each attempt. After the second attempt, the carrier will return the order to our warehouse. Salsa’s online shop may contact you to provide new delivery instructions.

  • Problem with order

    See our “Contacts” section.

  • Time for picking up an order from a shop

    The order must be picked up within no more than 5 business days after receipt of the notification of reception of the order via text message or e-mail. See the available shops here.

  • Countries where online shopping is available

    At this moment, you can shop from anywhere in the world, but the billing adress and delivery address must be in the European Union.


  • It is possible to place an order from a diferent country than the one where the delivery will be made

    Salsa’s online shop automatically recognises the country you are connecting from. If you want to make an order for a different country, select the “Change Country” option, located on the bottom right-hand corner at the end of the home page. Then, just choose the country you want to send the order to and complete your purchase.


    Orders made from the page of a country other than where you want the delivery to be sent to, or for addresses to which delivery cannot be made (PO boxes, post offices) will be automatically cancelled.

  • Payment methods

    We accept the following payment methods:

    Portugal:Visa, Mastercard, AMEX, PayPal, Amazon Pay, MbWay and Multibanco.

    Spain:Visa, Mastercard, AMEX, PayPal an Amazon Pay.

    France:Visa, Mastercard, AMEX, PayPal, Amazon Pay and Carte Bancaire.

  • Security

    For Salsa Jeans, the security of online shopping is fundamental. Transaction data are processed using SSL encryption, with the entity.


    Salsa’s online shop also uses VeriSign and ATW certification to ensure maximum protection of your data.


    For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions.


    Only SEC (Secure Electronic Commerce) transactions will be accepted for Visa and MasterCard payments. After confirmation that your card is part of the SEC system, a connection is made to the issuer bank for it to authorise the customer to make the purchase. As soon as the bank confirms the authentication, the charge is made to the card. Otherwise, the order will be cancelled.

  • Credit card payments

    For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions. Credit cards are subject to authorisations and checks by the issuer. Therefore, if you are having problems with the payment, we suggest you contact the card issuing bank.

  • Cash on delivery

    We do not have a service which allows for payment upon receipt

  • Extra charges on my order

    VAT tax has already been included in the product price, as shown on all pages of the website and in your Shopping Bag. There will be no extra duties charged on your order if the shipping is to European Union Countries. For shipping outside the EU countries, taxes, duties and shipping  costs will be applied at the checkout.

  • Tax Free

    The issue  of Taxfree is possible for a minimum of 50 euros more VAT.

    To do it, you have two months to make the request and the billing address of the command is always the delivery address of the order (or US).

    To receive the TAXFree document please follow this steps:

    a. Download  the invoice on your Clients Area

    b. Go to Customs with invoice and fill the form of Taxfree.

    c. Both documents must be stamps and  approved by Customs

    d. Send to Salsa office the following documents (please make sure that you registered the sending in order to be able to track the delivery ):

    i. Stamped invoice

    ii. Taxfree form stamped

    iii. Photocopy of passport

    iv. Account number  for refund.

     Salsa Address: IVN- Irmãos Vila Nova, Avenida da Indústria, 511, Apartado 7079, 4760-725 Ribeirão, Vila Nova de Famalicão, PORTUGAL

  • Online Purchases
    • Portugal

      All products can be returned quickly and easily at our online shop, within no more than 30 days of the date the order was delivered.




      1. PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop. If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs). Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.



      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.



      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.If you want more information, see the terms and conditions in Exchanges and Returns.

      If you have lost the label, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.

    • Spain

       

      1.           PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs).

      Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

       

      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the SEUR carrier. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day and the carrier will put the return sticker on the package.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

       

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. You will have a link to download the return sticker when you place your return order online on the confirmation page. Additionally, you will receive a confirmation email of your return order that also have the link so you can download the sticker. Stick the returns sticker to the package and take it to the Pickup Point selected.

      If you want more information, see the terms and conditions in Exchanges and Returns.

    • France

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

       

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

       

      2.  CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process.
      To arrange pickup, you should contact the UPS carrier at 0821233877.                                       
      Note: This call has an associated cost. For further information, click HERE.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE..


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Belgium

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home or pickup point. 


      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process.
      To arrange pickup, you should contact the Bpost carrier at 022011111.                                       
      Note: This call has an associated cost. 

       

      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      If you have lost the label, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.


    • Netherlands

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.


      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.
      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Austria

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points  HERE.

      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.

      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.


    • Germany

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.


      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.
      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Other Countries

      1. PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

       

      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point.
      Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

       

      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.
      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

       

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.
      If you have lost the label, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      If you want more information, see the terms and conditions in Exchanges and Returns.


    • Collect the items

      Portugal

      When you complete the return process you will be shown the method and date of collection.

      If you have selected the option for collection from your address, collections are usually done on the same day or on the following working day.

       


      Pick up in the EU

       

      When you complete the return process you will be shown the method and date of collection. Collection will usually be on the following working day.

      At the end of the process, an email is sent with the confirmation of your exchange/ return. In this email you will find all the details relating to the process of your refund.

      These details can also be used to change the collection date and address of your order.

       

                             

      If you have any additional questions or if you opted for home collection more than 2 working days ago and the shipping company still has not collected the item, please contact us using this form

    • Italy

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.
      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS
      You can return one or more items to a physical shop or online.
      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home or pickup point.


      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU


      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalized the exchange/return process.

      To arrange pickup, you should contact the SDA carrier at 800 22 33 99.
      Note: This call has an associated cost.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.


      3. PREPARING THE ORDER
      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

  • Physical store

    We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. Returns to Salsa Jeans are free within the European Union and the maximum return period is 30 days from the date the order was delivered.

    If you have placed an order for a country outside of the European Union, the process is controlled by one of Salsa’s external partners. See the terms and conditions here



    All products purchased online can be returned quickly and easily at any physical shop. In this case, you should go to your closest shop with the items to be returned and the electronic invoice attached to the Order Confirmation, which is also available in the Customer Area (Purchases and Returns). Once you’ve returned your items, you will receive an e-mail confirming the return.


    If you want to exchange items bought in physical shops, take the item and the purchase receipt to your closest physical shop.

    Products bought in physical shops may only be exchanged in shops of the same type. Items bought in any Salsa shop other than outlets can only be exchanged in the same type of shop. They cannot be exchanged in outlets or at El Corte Inglés.


    To find out where the closest shop is, go to Find a shop. For further information, see the terms and conditions in Exchanges and Returns.

  • Salsa Reseller

    If you bought a Salsa item in a Salsa Reseller, the conditions that will be applied are those defined by the store or retail chain in which you bought your item.

    If you have any questions you should get in touch with the respective store, as all returns or after-sales processes are the responsibility of each store.

  • STAR Program | About (what it is) and Membership
  • STAR Program | Balance and vouchers
    • If I exchange or return an item, what happens to the amount of the voucher I redeemed and my total balance?

      The amount earned from the purchase of items you return will not be deducted if the refund is made in the form of a coupon. If the refund is made using another payment method, then this will be deducted from your total balance. If you redeemed a voucher on a purchase you're returning, a new voucher will be issued for the amount used on the returned item(s), which will be valid for 60 days. In the event of an exchange, your total balance will remain the same. If you redeemed a voucher, it will automatically be applied to the new purchase.

    • Do I add to my balance on purchases made abroad?

      Yes, you add to your balance on purchases made in all Salsa shops in Portugal (including the islands), Spain (including the Canary Islands), France and Luxembourg, and in all countries www.salsajeans.com delivers to (except the United Arab Emirates).\r\n
      You will not add to your balance on purchases made at department stores such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute, etc.

    • Do I add to my balance when I buy a gift card?

      Yes, when you buy a gift card you add to your balance.\r\n
      However, given that you added to your balance when you bought the gift card, you won't add to your balance when it's used on a purchase.

    • I've just made a purchase, but I can't see any change in my account balance.

      The amount earned will show up automatically after a purchase. With online purchases, the amount earned will only be available after payment confirmation. If you find that the amount earned isn't shown in your Customer account, please contact the Salsa Customer Care department using one of the means availableso that they can help you.

    • I have forgotten my password. What can I do?

      You can request a new password by clicking in the "Register / Login", followed by the ‘Forgotten your password?’ icon. Soon after you will be sent an emailing containing your new password. Make sure that Salsa’s email does not go to your junk or spam folder.

      If you are having problems requesting a new password, please contact us using this form describing the problem and stating the email address you used to create the account.



    • How does the welcome voucher work?

      After your first purchase as a STAR, you’ll get a €10 voucher. This voucher will be redeemable after you've paid for your first purchase and is valid for 60 days.

    • I am having problems logging in

      If you are having problems with the log in process, please contact us using this form explaining the problem and stating the email address you used to create the account.

    • How does the birthday gift voucher work?

      As a STAR, we celebrate with you by giving you a €10 gift voucher in your birthday month. This voucher will be available on the first day of your birthday month and you can redeem it until the last day of that month. You'll get the gift voucher in the month of your birthdate indicated in your Customer Area. You will only get this gift voucher if you're a registered member or if you've made a purchase in the 12 months before your birthday, based on the birthdate indicated in your Customer Area.

    • How do I add to my balance with my purchases?

      Once you've identified yourself as a STAR, with each purchase you make at shops, outlets and online, 5% of the amount paid will be added to your balance, which will be valid for 180 days. Whenever your balance reaches multiples of €10, that is €10, €20, €30, etc., it will be converted into vouchers that you can redeem on a purchase made within the next 60 days. Your balance is non-transferable. Nothing will be added to your balance for: - purchases made at Salsa points of sale at El Corte Inglés or other authorised vendors; - purchases paid for with a coupon or gift card; - payment of services, such as hems or online order deliveries.

    • How do I confirm the validity period and amount of my total balance and vouchers?

      We want to make sure that you always have this information on hand, so it's printed on all the sales receipts for purchases made at Salsa shops, indicated in the confirmation e-mails for your online purchases and in the newsletters you receive. And, you can always confirm your balance and vouchers (including their validity period) in your Customer Area.

    • When are deductions made from my total balance?

      Deductions will be made from your total balance whenever it's converted into vouchers for you to redeem on your purchases (when you reach multiples of €10), or when the 180-day validity period expires.\r\n
      When you return an item and it isn't refunded in the form of a coupon, the amount earned from that purchase will also be deducted from your total balance (corresponding to the item(s) returned).

    • How can I use my vouchers?

      When your balance reaches multiples of €10 (for example: €10, €20, €30, etc.), the amount will be converted into a voucher that you can redeem within 60 days. You can redeem vouchers on purchases of €29.90 or over in Salsa shops (including Outlets) and online. To redeem a voucher in physical shops (including Outlets), tell the shop assistant that you're a STAR customer when you're making your purchase. If you're shopping online, log in to your account and, when you're paying for the order, select the voucher you want to redeem on the purchase and it will be immediately added to your shopping basket. The voucher is non-transferable and can only be redeemed through your account. You can use a voucher to pay for an entire purchase. And that’s not all. You can also redeem your voucher on Outlet items. It may or may not be possible to redeem your vouchers during other campaigns, depending on their terms and conditions. Vouchers may not be used to purchase gift cards.

  • STAR Program | Stars, interactions and offers
  • STAR Program | Others
  • What is a Promotional Code?

    It is a personal code, issued on special occasions, which allows you to take advantage of exclusive promotions on services and products offered by Salsa. The Promotional Code box is displayed on the first page of the Shopping Bag. After you have added your items to the Shopping Bag, enter your code and click Apply to obtain your new total.
    Register with Salsa Star and you will have more chances of receiving a Promotional Code.

  • How do I become a STAR?

    You can join here or at any Salsa shop.\r\n
    If you're having problems, our Customer Care department will be happy to help you.

  • How do I exchange my stars for experiences or exclusive products and other offers?

    Find out what experiences and offers we have for you here. When selecting the experience and/or offer you want, and after it has been confirmed, the amount will be deducted from your stars.

  • Where can I see how many stars I have?

    You can confirm the number of stars you have in your Customer Area.

  • Size guide
  • Product maintenance
    • How should I care for my items?

      You will find washing instructions that you should follow on the inside label of your item. If you are unsure about anything please contact us using the form below stating the reference number of the item whose washing instructions you are unsure about.

    • Denim

      Denim items tend to lose their colour with use and this is due to the particular dying process using Indigo, where some particles on the surface are lost with each wash. 

       

      Salsa advises you to always wash your jeans inside-out so as not to fade. Take them out of the washing machine as soon as the programme finishes so they do not get creased.

       

      When washing your jeans, use as little detergent as possible, preferably neutral or non-biological. Dry inside-out and never exposed to direct sunlight.

       

      Always follow the cleaning instructions in the label and pay special attention to jeans with applications or that are torn. Try to wash your jeans as rarely as possible to keep the initial look for longer.

    • Natural Fibres

       Cotton/Linen

       

      Natural plant fibre that is strong and comfortable.

      Can be machine washed at a medium temperature with any kind of detergent. Some bleaches can be used on white items, never on coloured items.

      Can be tumble dried at a medium temperature.

      Since cotton is not elastic, it can become wrinkled after drying so needs to be ironed at a high temperature to regain its original shape.

       

       

      Wool

       

      Natural animal fibre that is flexible and pleasant to the touch.

      Care for your woollen items by hanging them on padded hangers, with nothing in the pockets, the buttons/zip closed and without a belt if there is one.

      The fibres are very sensitive to heat so items should be dry cleaned or hand-washed in cold water as they can shrink when machine washed.

      Do not use bleach on woollen items as it destroys the fibres. Air-dry the items, preferably lying flat and never hung and iron on the "WOOL" temperature while still slightly damp.

      It may gradually lose colour and softness with washing.

       

       

      Silk

       

      Natural animal fibre that is light and strong.

      Silk is highly reactive to chemicals (deodorant, perfumes etc.) and high temperatures; so silk items should be hand washed or cleaned by professionals. Do not tumble dry or steam iron

    • Synthetic Fibres

       Viscose

       

      Plant-based artificial fibre that is soft and cool.

      This fibre loses some resistance when damp and cannot support high temperatures during machine washing or ironing. Should be hand-washed. Do not wring or spin excessively to remove excess water and air dry out of direct sunshine.

      Iron from the inside, placing some kind of protection between the item and the iron and iron at no more than 110ºC.

      The fabric may shrink or expand if not washed according to the instructions. However, it normally reverts to its natural state if hung for 1 to 2 days.

      This kind of care also goes for items with a mixture of viscose, lyocell and modal for instance.

       

       

      Polyamide/ Acrylics and polyester

       

      These are synthetic fibres that are extremely durable and do not deform easily.

      They should always be hand-washed, particularly knitted items to increase the item's lifespan, though these items can also be washed in a machine at medium temperatures. Generally try to use a fabric softener to reduce the static electricity that is common in fabrics such as polyester.

      You can tumble dry at a low temperature to remove excess humidity, but dry the rest in the fresh air. This helps the item to maintain its original shape and not wrinkle. If you still need to iron, use a low temperature

       

       

      Polyeurethane

       

      It can normally be hand-washed, but for best results use dry cleaning.

      Always follow the cleaning instructions.

    • Leather

       

      Leather and suede items must always be cleaned by a specialist.

    • Dying

       

      The first 2 or 3 washes are fundamental to preserve dyed items such as denim or those dyed with pigments so take as much care as possible.

       

      Although we treat and finish all our dyed items, some natural pigments may still remain and are released in the first few washes.

       

      Therefore it is natural that they lose some colour in this period. Always follow the cleaning instructions for best results.

  • Store Availability

    To confirm the availability of stock of a particular reference in a Salsa store, you can do it through our online store, on the page of the article, by clicking on “Find in Store”. You can also contact us by the contact form. Please indicate the desired reference and size so we can help you more quickly.

  • Products composition

    To assist you during your purchase, we provide you with information on the composition of all garments. This information is available in detail for each garment.

  • Contact information

    TALK TO US. WE CAN HELP

    CHAT ONLINE

    You can contact us through our chat service, available on the bottom right-hand corner of the screen.



    WHATSAPP

    You can contact us via WhatsApp at 925 507 494. The telephone service is available from 9 am to 10 pm from Monday to Friday.



    E-MAIL

    Do you have any questions? Send us an e-mail and we will reply to you as soon as possible.



    TELEPHONE

    You can phone us at 800 203 406. The telephone service is available from 9 am to 10 pm from Monday to Friday.

  • Online Complaints Book

    You can make your complaints online on the Digital Platform at www.livroreclamacoes.pt. Such complaints carry the same weight as complaints made in the physical complaints book.