Faq’s

Welcome to Salsa help center!
Select the topic that you need our assistence.

Orders and RequestsOrders and Requests

Orders and Requests

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Deliveries

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Payments

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Exchanges and Returns

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STAR Loyalty programme

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Product

General informationGeneral information

General information

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  • How do I purchase a product?

    If you have any questions about how to place an order on our online store, please watch this video, which will help you to follow the steps required to complete your order process.

    Don’t forget that your order will only be placed on our system when you see the confirmation window.



    Are you still having problems placing your order? Please contact us using this form describing the difficulties you are experiencing.



  • Check the status of my order

    Enter the My Account area and select Purchase history.To view the details of your purchase and the shipping information select the option Details.

  • How can I return a product?

    To find out how to return an item on our online store please watch the video below, which shows you the steps to follow.

     

    Don’t forget that your request for a return is only submitted when the whole process is complete. You will receive an email confirming your request for a return at the end.

    If you have several items to send back in the same order, you will need to place them together to exchange or return them. After you have requested the exchange or return of an item in the order, our site will not allow you to request another exchange or return.


    If your order has been placed as an unregistered customer, you should start this process by going to the last email you received from Salsa regarding this order. The subject of this email is “Confirmation of Dispatch/ Invoice”. In this email you will find a link which will allow you to request an exchange or return.


    You can also return your order at a Salsa store of the same country where the order was placed, without placing the online return process.
    At a Salsa store, if you choose the refund by the same method of the payment (Visa/Mastercard, Paypal or Multibanco), it is not done immediately, it will be processed within 15 days. If you choose the refund by voucher, it is sent to your email and phone at the time of the return and you can use it in that moment, at the store or at the online store.


    If you still have queries regarding the returns process, please use this form to contact us, describing the difficulties you are experiencing. Please state your order number so that we can help you as quickly as possible.


    • How can I return a product?
  • Order invoice

    To get an invoice for your purchases, we suggest you create an account with the tax information required for issuing an invoice. This means the invoice will always be available in PDF format in the Purchases and Returns section under “See Details”.


    If a purchase is made by an unregistered customer, the invoice will be sent in the e-mail confirming your order has been shipped.


    If you have any other questions on the invoicing process, please contact us using this form and indicating your order number

  • What are the general conditions to use the e-gifts?

    The e-gifts purchased or issued at our online store can be used at our online store www.salsajeans.com or at any official Salsa store.
    Following the acquisition or issue of e-gift, the same is not redeemable for cash and cannot be reimbursed by any other type of payment (wire transfer, Visa/MasterCard or PayPal);
    In case of refund, if you chose for the reimbursement with e-gift method, it will be sent to the e-mail filled in on your order, so when the compliance of the articles were validated at our warehouse;
    The e-gift generated as part of a return it is not convertible to cash or the same payment method used by the customer in the original order;
    Orders reimbursements paid with e-gifts will always be returned by the same method with another e-gift; An e-gift can be used for purchases with the same value, superior or inferior of your sale. If the value of your purchase is superior than your sale, the system will require the payment of the remaining amount.
    If the value of your purchase is inferior than the sale of your e-gift it will be keep the surplus value. Your e-gift can be used while you have sale in it.

    You are able to use more than one e-gift in the same order.

    You can confer at any time your e-gift sale if you went to your Customer Area, selecting the profile tab and choosing the "E-Gift Sale" option; The e-gifts acquisitions are not combinable with campaigns, discounts or promotions; The use of e-gifts is valid in any article and combined with campaigns, discounts and promotions.

     

  • Previous orders

    If you have registered on Salsa Online Store and you complete your orders while you are logged in, all the information regarding your order history will be stored in My Orders.

  • Change an order

    At the moment, orders cannot be changed because we prepare the purchases as soon as the order is confirmed.


    If you wish to cancel an order that has just been processed, please contact Customer Support.


    If the order has already been sent to the carrier, we won't be able to cancel it. In this case, you will have to accept the order and then exchange or return it.


    For further information, see the terms and conditions in Exchanges and Returns.

  • Cancel my order

    If you wish to cancel an order that has just been processed, please contact Customer Support.


    If the order has already been sent to the carrier, we won't be able to cancel it. In this case, you will have to accept the order and then exchange or return it. See the terms and conditions in ORDERS AND RETURNS

  • Change delivery address

    1. Delivery in Portugal


    If you made your purchase through your customer account, please go to the ‘Purchased Items’ menu in your ’Customer Area’ and check the status of your item.

    If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us using the form below in order to process with the change of address.

    If the order status is ‘sorted’ or ‘in transit’, you should wait to receive the text message with the delivery number and delivery date and then contact Chronopost directly by calling 229688389 and request the alteration of your delivery address.



    2. Delivery in the EU


    If you made your purchase through your customer account, please go to the ‘Purchased Items’ menu in your ’Customer Area’ and check the status of your item.

    If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us using the form below in order to process with the change of address.

    If the order status is ‘sorted’ or ‘in transit’, you should wait to receive the text message with the delivery number and delivery date and then contact DHL directly and request the alteration of your delivery address.

     


    If you made your order as an unregistered customer, please contact us using the form below in order for us to check the status of your order.

  • Out of stock

    If your order is confirmed, the probability of the item being out of stock is highly reduced. However, if this happens, we will send you an email letting you know which item(s) is/are out of stock, and confirming the refund of the amount that you paid for the item(s). The refund will be made by the same payment method used when you made the payment. If you made the payment using a Multibanco reference (only for Portugal), we will contact you by email requesting the bank account number to which we should refund the amount.

     
    If you have any additional questions please contact us using this form, stating your order number.

  • How to use the birthday discount?

    The annualdiscount shows upautomaticallywithout the need toinsertcode, after the log in, if the discount is active you will be able to see itwhen you add items without any kind of discount to your shopping bag.Thediscount amountappearsdeducted fromthe total amountof the order.

  • How many orders can I place?

    In our online store there are no limit of orders if you choose the payment method VISA/MASTERCARD or PayPal.In the case of orders paid by Multibanco, it is only possible to have 2 orders awaiting for payment (3 for Diamond and Premium clients). If you place more orders under this conditions, Salsa reserves the right to cancel by entry order of these orders. If you have reached the limit orders awaiting for payment by Multibanco, in order to be able to do a new order, you should pay your orders or contact us by the contact form below so we can cancel them.

  • Delivery types and times

    CountryShipping Charges(€)Delivery time
    Portugal (Continental)Salsa stores | Free
    Pick-up | 2,90€ (Free for orders over €40)
    Home delivery | 3,90€  (Free for orders over €40)
    2 to 3 business days
    Portugal (Islands)Salsa stores | Free
    Pick-up | 2,90€ (Free for orders over €40)
    Home delivery | 3,90€ (Free for orders over €40)
    3 to 5 business days
    SpainSalsa stores | Free
    Pick-up | 3,90€ (Free for orders over €50)
    Home delivery | 3,90€ (Free for orders over €50)
    2 a 3 dias úteis
    France STANDARD
    Salsa stores | Free
    Pick-up | 6,90€ (Free for orders over €80)
    Home delivery | 8,90€ (Free for orders over €80)

    EXPRESS
    Salsa stores Salsa | Free
    Pick-up | 12,90€ (Free for orders over €80)
    Home delivery  | 12,90€ (Free for orders over €80)
    3 to 4 business days




    1 to 2 business days
    Germany STANDARD
    Pick-up | 8,90€ (Free for orders over €100)
    Home delivery | 8,90€ (Free for orders over €100)

    EXPRESS
    Pick-up | 12,90€
    Home delivery | 12,90€ 
    3 to 5 business days


    1 to 2 business days
    LuxembourgSTANDARD
    Pick-up | 8,90€ (Free for orders over €100)
    Home delivery | 12,90€ (Free for orders over €100)

    EXPRESS
    Pick-up | 8,90€ 
    Home delivery | 12,90€ 
    3 to 7 business days



    1 to 3 business days
    Other European Union CountriesSTANDARD
    Pick-up | 8,90€ (Free for orders over €100)
    Home delivery | 12,90€ (Free for orders over €100)

    EXPRESS
    Pick-up | 8,90€ 
    Home delivery | 12,90€ 
    3 to 7 business days



    1 to 3 business days

    Deliveries and collections in Portugal are operated by DPD, in Spain by Seur and in France by Chronopost-La Poste and DHL.

  • Tracking Order

    After the payment has been authorised, you will be sent an e-mail with the order number. From that point, you will be able to check your order status in the Customer Area, in the “Purchases and Returns” section under the “See Tracking” option.

  • Carrier delivering the order

    The information on the carrier responsible for delivering orders in the country where you made your purchase is provided in the e-mail sent to confirm shipping of the order, but you can also check it here.

  • Nobody to accept the order

    The carrier will try to deliver the order on two consecutive days, leaving notification of each attempt. After the second attempt, the carrier will return the order to our warehouse. Salsa’s online shop may contact you to provide new delivery instructions.

  • Problem with order

    See our “Contacts” section.

  • Time for picking up an order from a shop

    The order must be picked up within no more than 5 business days after receipt of the notification of reception of the order via text message or e-mail. See the available shops here.

  • Countries where online shopping is available

    At this moment, you can shop from anywhere in the world, but the billing adress and delivery address must be in the European Union.


  • It is possible to place an order from a diferent country than the one where the delivery will be made

    Salsa’s online shop automatically recognises the country you are connecting from. If you want to make an order for a different country, select the “Change Country” option, located on the bottom right-hand corner at the end of the home page. Then, just choose the country you want to send the order to and complete your purchase.


    Orders made from the page of a country other than where you want the delivery to be sent to, or for addresses to which delivery cannot be made (PO boxes, post offices) will be automatically cancelled.

  • Payment methods

    We accept the following payment methods:

    Portugal:Visa, Mastercard, AMEX, PayPal, Amazon Pay, MbWay and Multibanco.

    Spain:Visa, Mastercard, AMEX, PayPal an Amazon Pay.

    France:Visa, Mastercard, AMEX, PayPal, Amazon Pay and Carte Bancaire.

  • Security

    For Salsa Jeans, the security of online shopping is fundamental. Transaction data are processed using SSL encryption, with the entity.


    Salsa’s online shop also uses VeriSign and ATW certification to ensure maximum protection of your data.


    For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions.


    Only SEC (Secure Electronic Commerce) transactions will be accepted for Visa and MasterCard payments. After confirmation that your card is part of the SEC system, a connection is made to the issuer bank for it to authorise the customer to make the purchase. As soon as the bank confirms the authentication, the charge is made to the card. Otherwise, the order will be cancelled.

  • Credit card payments

    For credit and debit card payments, you have to insert the CVV (Card Verification Value), a code printed on the back of your card that serves as an additional security measure in e-commerce transactions. Credit cards are subject to authorisations and checks by the issuer. Therefore, if you are having problems with the payment, we suggest you contact the card issuing bank.

  • Cash on delivery

    We do not have a service which allows for payment upon receipt

  • Extra charges on my order

    VAT tax has already been included in the product price, as shown on all pages of the website and in your Shopping Bag. There will be no extra duties charged on your order if the shipping is to European Union Countries. For shipping outside the EU countries, taxes, duties and shipping  costs will be applied at the checkout.

  • Tax Free

    The issue  of Taxfree is possible for a minimum of 50 euros more VAT.

    To do it, you have two months to make the request and the billing address of the command is always the delivery address of the order (or US).

    To receive the TAXFree document please follow this steps:

    a. Download  the invoice on your Clients Area

    b. Go to Customs with invoice and fill the form of Taxfree.

    c. Both documents must be stamps and  approved by Customs

    d. Send to Salsa office the following documents (please make sure that you registered the sending in order to be able to track the delivery ):

    i. Stamped invoice

    ii. Taxfree form stamped

    iii. Photocopy of passport

    iv. Account number  for refund.

     Salsa Address: IVN- Irmãos Vila Nova, Avenida da Indústria, 511, Apartado 7079, 4760-725 Ribeirão, Vila Nova de Famalicão, PORTUGAL

  • Online Purchases

    • Portugal

      All products can be returned quickly and easily at our online shop, within no more than 30 days of the date the order was delivered.




      1. PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop. If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs). Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.



      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

      Notes: This service is not available for the Islands (Madeira and Azores).
                  For returns in Portugal, if the option for home collection does not appear, you should contact our Customer Support service, so that they can schedule the collection for you.

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.If you want more information, see the terms and conditions in Exchanges and Returns.

      If you have lost the label, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.

    • Luxembourg

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.


       2.  CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU


      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process.

      To schedule the collection, you must access the UPS website and fill in all the fields requested. Click HERE. to acess the Website.

      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE.


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Spain

       

      1.           PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

       

      2.           CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point, or returns to a physical Salsa Jeans shop. If you want to return more than one product from the same order at different times, this can only be done at a physical Salsa Jeans shop or at your own expense (in this case, customers must pay shipping costs).

      Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

       

      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the SEUR carrier. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day and the carrier will put the return sticker on the package.

      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

       

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. You will have a link to download the return sticker when you place your return order online on the confirmation page. Additionally, you will receive a confirmation email of your return order that also have the link so you can download the sticker. Stick the returns sticker to the package and take it to the Pickup Point selected.

      If you want more information, see the terms and conditions in Exchanges and Returns.

    • France

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

       

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.

       

      2.  CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process.
      To arrange pickup, you should contact the UPS carrier at 0821233877.                                       
      Note: This call has an associated cost. For further information, click HERE.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      RETURNS TO SHOPS: If you opt for in-store returns, please select one of the available shops to make your return. After choosing and filling in the exchange/return form, click on "Confirm return". You will receive a text message and an e-mail with a code to complete your in-store exchange/return. You must take your items to the selected shop within the next 5 business days. See the available shops HERE..


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Belgium

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. 

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      You can return one or more items to a physical shop or online.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section.  Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home or pickup point. 


      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalised the exchange/return process.
      To arrange pickup, you should contact the Bpost carrier at 022011111.                                       
      Note: This call has an associated cost. 

       

      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”.  The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.

      If you have lost the label, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.


    • Netherlands

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.


      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.
      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Austria

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.

      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points  HERE.

      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.

      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.


    • Germany

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.


      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS

      One or more items can be returned by filling in the exchange/return form in the customer area in the “Purchases and Returns” section, identifying the order and the product(s) to be returned. Next, select the “Exchange/Return” option and identify all of the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home, pickup point or shop return.



      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      HOME PICKUP: If you choose this method, you will have to print a new label and stick it to the outside of the package. The returns label is available in the Customer Area in the "Confirmation of Exchange/Return" page or in the e-mail sent after you finalised the exchange/return process.

      Note: As soon as you have finalised the exchange/return process, the pickup will be scheduled for the following day.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.
      If you have lost the carrier sticker, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      3. PREPARING THE ORDER

      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

    • Other Countries

      1. PREPARE THE RETURN

      You can return one or more items to a physical shop or to our online shop.

      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Once you’ve filled in the form, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick on the Return label with the bar code that came in the box with your order. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

       

      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU

      For orders that were delivered in Portugal, there are three free methods of returning your order: free home pickup, returns to a pickup point.
      Products can only be exchanged once. If you are still not satisfied after the exchange, you can only return the item(s) exchanged.

       

      HOME PICKUP: When you choose the “Free home pickup” option, the pickup request is sent to the DPD carrier. A returns label was sent with your order. This returns label should be stuck to the outside of the package, replacing the original label. Normally, the product to be returned will be picked up by the carrier on the same day or during the next business day.
      When the process has been completed, you will be sent an e-mail confirming the exchange/return. This e-mail will have all the information on the returns process.

       

      RETURNS TO PICKUP POINTS: You can return your order to a Pickup Point depending on the delivery option selected. Stick the returns label to the package and take it to the Pickup Point selected.
      If you have lost the label, it will be available for printing on the Return Confirmation Page and in the Customer Area - within the order you wish to return/exchange in the "Return Details" tab.


      If you want more information, see the terms and conditions in Exchanges and Returns.


    • Collect the items

      Portugal

      When you complete the return process you will be shown the method and date of collection.

      If you have selected the option for collection from your address, collections are usually done on the same day or on the following working day.

       


      Pick up in the EU

       

      When you complete the return process you will be shown the method and date of collection. Collection will usually be on the following working day.

      At the end of the process, an email is sent with the confirmation of your exchange/ return. In this email you will find all the details relating to the process of your refund.

      These details can also be used to change the collection date and address of your order.

       

                             

      If you have any additional questions or if you opted for home collection more than 2 working days ago and the shipping company still has not collected the item, please contact us using this form

    • Italy

      We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns.
      To return an item, just follow these steps:


      1. PREPARE THE RETURNS PROCESS
      You can return one or more items to a physical shop or online.
      If you choose online returns, fill in the exchange/return form available in the “Purchases and Returns” section. Next, identify the products you want to exchange/return and select the reason for this from one of the options shown. This step must be followed for all the items to be returned. Finally, select the most convenient returns method – home or pickup point.


      2. CHOOSE THE RETURNS METHOD THAT BEST SUITS YOU


      HOME PICKUP: If you choose this method, you will have to print a new label and stick it on the outside of the package. The returns label is available in the Customer Area in the "Details of Returns" tab or in the e-mail sent after you finalized the exchange/return process.

      To arrange pickup, you should contact the SDA carrier at 800 22 33 99.
      Note: This call has an associated cost.


      RETURNS TO PICKUP POINTS: If you decide to return your order to a Pickup Point, you should use the carrier sticker that came with your order and fill in the exchange/return form, then click “Confirm return”. The item to be returned must be taken to the Pickup Point during the next 5 business days. See the available pickup points HERE.


      3. PREPARING THE ORDER
      Finally, put the products to be returned into the original box your Salsa Jeans order came in, or into another cardboard box of the same size and thickness, and seal it well with adhesive tape. Stick the Return label with the bar code to the outside of the box. When shipping, make sure the box does not have any other labels, stickers or any other materials from previous deliveries.

  • Physical store

    We want you to be completely satisfied with your purchase at Salsa Jeans, but we are happy to accept returns. Returns to Salsa Jeans are free within the European Union and the maximum return period is 30 days from the date the order was delivered.

    If you have placed an order for a country outside of the European Union, the process is controlled by one of Salsa’s external partners. See the terms and conditions here



    All products purchased online can be returned quickly and easily at any physical shop. In this case, you should go to your closest shop with the items to be returned and the electronic invoice attached to the Order Confirmation, which is also available in the Customer Area (Purchases and Returns). Once you’ve returned your items, you will receive an e-mail confirming the return.


    If you want to exchange items bought in physical shops, take the item and the purchase receipt to your closest physical shop.

    Products bought in physical shops may only be exchanged in shops of the same type. Items bought in any Salsa shop other than outlets can only be exchanged in the same type of shop. They cannot be exchanged in outlets or at El Corte Inglés.


    To find out where the closest shop is, go to Find a shop. For further information, see the terms and conditions in Exchanges and Returns.

  • Salsa Reseller

    If you bought a Salsa item in a Salsa Reseller, the conditions that will be applied are those defined by the store or retail chain in which you bought your item.

    If you have any questions you should get in touch with the respective store, as all returns or after-sales processes are the responsibility of each store.

  • STAR Program | About (what it is) and Membership

    • What is STAR?

      The STAR programme is a world of benefits, offering rewards with every purchase and with every interaction you have with us.
      You start earning rewards as soon as you make your first purchase: €10 to use on your next purchase.
      And, in your birthday month, we’ll wish you HAPPY BIRTHDAY by giving you a €10 gift voucher.
      But that’s not all!
      With each purchase, 5% of the total will be added to your balance. And whenever your balance reaches €10, it will be converted into a voucher for you to redeem on a purchase.
      More details available here
      \r\n \r\n

    • How old do I have to be to become a STAR?

      \r\n\r\n

      \r\n

      Are you over 18? Then this programme is for you.\r\n
      \r\n

      \r\n

      \r\n\r\n

    • How do I change my account information?

      You’ll always have access to your account information in the Customer Area.

    • How can I access private campaigns?

      To be a STAR it's like having a V.I.P pass that gives you exclusive, first-hand access to our private campaigns. Information about these campaigns is sent through the active contact means that you have associated with your STAR account.

    • As STAR, what advantage do I have over limited collections?

      Throughout the year, we usually launch limited collections. As you´re a STAR, you will have the advantage of knowing and being able to purchase items from some of these collections in advance.

  • STAR Program | Balance and vouchers

    • If I exchange or return an item, what happens to the amount of the voucher I redeemed and my total balance?

      The amount earned from the purchase of items you return will not be deducted if the refund is made in the form of a coupon. If the refund is made using another payment method, then this will be deducted from your total balance. If you redeemed a voucher on a purchase you're returning, a new voucher will be issued for the amount used on the returned item(s), which will be valid for 60 days. In the event of an exchange, your total balance will remain the same. If you redeemed a voucher, it will automatically be applied to the new purchase.

    • Do I add to my balance on purchases made abroad?

      Yes, you add to your balance on purchases made in all Salsa shops in Portugal (including the islands), Spain (including the Canary Islands), France and Luxembourg, and in all countries www.salsajeans.com delivers to (except the United Arab Emirates).\r\n
      You will not add to your balance on purchases made at department stores such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute, etc.

    • I've just made a purchase, but I can't see any change in my account balance.

      The amount earned will show up automatically after a purchase. With online purchases, the amount earned will only be available after payment confirmation. If you find that the amount earned isn't shown in your Customer account, please contact the Salsa Customer Care department using one of the means availableso that they can help you.

    • I have forgotten my password. What can I do?

      You can request a new password by clicking in the "Register / Login", followed by the ‘Forgotten your password?’ icon. Soon after you will be sent an emailing containing your new password. Make sure that Salsa’s email does not go to your junk or spam folder.

      If you are having problems requesting a new password, please contact us using this form describing the problem and stating the email address you used to create the account.



    • How does the welcome voucher work?

      After your first purchase as a STAR, you’ll get a €10 voucher. This voucher will be redeemable after you've paid for your first purchase and is valid for 60 days.

    • I am having problems logging in

      If you are having problems with the log in process, please contact us using this form explaining the problem and stating the email address you used to create the account.

    • How does the birthday gift voucher work?

      As a STAR, we celebrate with you by giving you a €10 gift voucher in your birthday month. This voucher will be available on the first day of your birthday month and you can redeem it until the last day of that month. You'll get the gift voucher in the month of your birthdate indicated in your Customer Area. You will only get this gift voucher if you're a registered member or if you've made a purchase in the 12 months before your birthday, based on the birthdate indicated in your Customer Area.

    • How do I confirm the validity period and amount of my total balance and vouchers?

      We want to make sure that you always have this information on hand, so it's printed on all the sales receipts for purchases made at Salsa shops, indicated in the confirmation e-mails for your online purchases and in the newsletters you receive. And, you can always confirm your balance and vouchers (including their validity period) in your Customer Area.

    • When are deductions made from my total balance?

      Deductions will be made from your total balance whenever it's converted into vouchers for you to redeem on your purchases (when you reach multiples of €10), or when the 180-day validity period expires.\r\n
      When you return an item and it isn't refunded in the form of a coupon, the amount earned from that purchase will also be deducted from your total balance (corresponding to the item(s) returned).

    • How can I use my vouchers?

      When your balance reaches multiples of €10 (for example: €10, €20, €30, etc.), the amount will be converted into a voucher that you can redeem within 60 days. You can redeem vouchers on purchases of €29.90 or over in Salsa shops (including Outlets) and online. To redeem a voucher in physical shops (including Outlets), tell the shop assistant that you're a STAR customer when you're making your purchase. If you're shopping online, log in to your account and, when you're paying for the order, select the voucher you want to redeem on the purchase and it will be immediately added to your shopping basket. The voucher is non-transferable and can only be redeemed through your account. You can use a voucher to pay for an entire purchase. And that’s not all. You can also redeem your voucher on Outlet items. It may or may not be possible to redeem your vouchers during other campaigns, depending on their terms and conditions. Vouchers may not be used to purchase gift cards.

  • STAR Program | Stars, interactions and offers

    • How can I earn stars when delivering or returning online purchases at Salsa stores or Pickup points?

      To accumulate stars on your online purchase, you only have to select the Salsa store delivery method or the pickup point delivery method when you are finalizing the purchase. The stars will be awarded when your order invoice is issued.
      To earn stars when returning your purchase, select the delivery in Salsa stores or received at a collection point at the end of the return process. Stars will be awarded after acceptance of the return, when a credit note is issued.

    • Is there an order limit for STAR offers per customer?

      Yes. Each STAR customer can only place up to 5 requests for offers and/or experiences per year.

    • What are the stars for?

      Stars give you access to benefits such as experiences, exclusive products and other offers.

    • How do I earn stars?

      You can earn stars by interacting with us. Here’s how: 

      • Get connected and follow us on Facebook and Instagram
      • Always keep your personal information up to date and 100% complete
      • Share your opinion (answer surveys, review an item you've purchased)

    • How do I earn stars by interacting on Salsa’s social media pages?

      Link your STAR account to Facebook and Instagram here to earn stars. You’ll also earn stars by following us on Facebook and Instagram.

    • How do I earn stars by answering Salsa customer satisfaction surveys?

      Your opinion is very important to us, so we'll reward you with 100 stars every time you answer one of the customer satisfaction surveys we send you. The stars are available in your account within 24 hours.

    • How do I earn stars by writing reviews of an item I purchased at Salsa?

      Your reviews are invaluable. Write a review on the products you've purchased in our shops or online and we’ll give you 100 stars (limited to 5 evaluations per day and a maximum of 10 per month and articles purchased in the last 12 months).

    • How do I earn stars by keeping my information up to date?

      When you provide or update your information (name, telephone, e-mail address, home address, gender, date of birth), we’ll give you 100 stars.
      And if you enable again the sending of our email and phone communications, you’ll get 150 stars.

    • Is there a limit to the number of stars I can earn with my interactions?

      Yes, there is a limit to the number of times you can earn stars, depending on the type of interaction:

      INTERACTION

      REWARD LIMITS

      Connect to Salsa’s Facebook page

      Once every 12 months

      Follow Salsa on Facebook

      Once every 12 months

      Connect to Salsa’s Instagram page

      Once every 12 months

      Follow Salsa on Instagram

      Once every 12 months

      Answer a questionnaire

      Once for every questionnaire answered

      Review a product

      Once for each product review (max. 5/day to max. 10/month)

      Update your information

      Once every 6 months

      Enable e-mail permissions

      Once every 6 months

      Enable telephone permissions

      Once every 6 months

      Add STAR Wallet

      Once every 6 months

  • STAR Program | Others

    • I made a purchase without identifying myself as a STAR. Can I still use the benefits I'm entitled to?

      Yes, you have 90 days to ask for your purchases to be linked to your Customer account. You can have this done at any Salsa shop by presenting your sales receipt. You can also have this done by sending an e-mail to our Customer Care department at customer.care@salsajeans.com, together with a scanned copy of the sales receipt and the e-mail address and/or telephone number associated with your Customer account.

    • I have two STAR accounts, how do I link them?

      You can send a request using the contact form below indicating the information (telephone number and/or e-mail address) associated with each of your accounts, and which account you wish to keep.

  • Do I add to my balance when I buy a gift card?

    Yes, when you buy a gift card you add to your balance.\r\n
    However, given that you added to your balance when you bought the gift card, you won't add to your balance when it's used on a purchase.

  • How do I gain access to benefits such as experiences, exclusive products and other offers?

    It’s simple, all you need to do is earn stars.

  • What is a Promotional Code?

    It is a personal code, issued on special occasions, which allows you to take advantage of exclusive promotions on services and products offered by Salsa. The Promotional Code box is displayed on the first page of the Shopping Bag. After you have added your items to the Shopping Bag, enter your code and click Apply to obtain your new total.
    Register with Salsa Star and you will have more chances of receiving a Promotional Code.

  • How do I become a STAR?

    You can join here or at any Salsa shop.\r\n
    If you're having problems, our Customer Care department will be happy to help you.

  • How do I exchange my stars for experiences or exclusive products and other offers?

    Find out what experiences and offers we have for you here. When selecting the experience and/or offer you want, and after it has been confirmed, the amount will be deducted from your stars.

  • Do stars have a validity period?

    Stars will always be available until you use them for an experience and/or offer.

  • Where can I see how many stars I have?

    You can confirm the number of stars you have in your Customer Area.

  • How do I add to my balance with my purchases?

    Once you've identified yourself as a STAR, with each purchase you make at shops, outlets and online, 5% of the amount paid will be added to your balance, which will be valid for 180 days. Whenever your balance reaches multiples of €10, that is €10, €20, €30, etc., it will be converted into vouchers that you can redeem on a purchase made within the next 60 days. Your balance is non-transferable. Nothing will be added to your balance for: - purchases made at Salsa points of sale at El Corte Inglés or other authorised vendors; - purchases paid for with a coupon or gift card; - payment of services, such as hems or online order deliveries.

  • Size guide

    • How is the size of the product described?

      Consult the Size guide to find out your size in Salsa.


      If you have any questions regarding sizing that have not been answered in this area, please contact us using this form stating your question, item reference and sizes that you are unsure about.


    • How can I find out the size for my leg length?

      To find out the length of your leg you should measure the inside of your leg, from the crotch to your heel.

      Using the measurement of your leg in centimetres, you should choose the appropriate leg length by consulting the table that is available in the Size guide.

  • Product maintenance

    • How should I care for my items?

      You will find washing instructions that you should follow on the inside label of your item. If you are unsure about anything please contact us using the form below stating the reference number of the item whose washing instructions you are unsure about.

    • Denim

      Denim items tend to lose their colour with use and this is due to the particular dying process using Indigo, where some particles on the surface are lost with each wash. 

       

      Salsa advises you to always wash your jeans inside-out so as not to fade. Take them out of the washing machine as soon as the programme finishes so they do not get creased.

       

      When washing your jeans, use as little detergent as possible, preferably neutral or non-biological. Dry inside-out and never exposed to direct sunlight.

       

      Always follow the cleaning instructions in the label and pay special attention to jeans with applications or that are torn. Try to wash your jeans as rarely as possible to keep the initial look for longer.

    • Natural Fibres

       Cotton/Linen

       

      Natural plant fibre that is strong and comfortable.

      Can be machine washed at a medium temperature with any kind of detergent. Some bleaches can be used on white items, never on coloured items.

      Can be tumble dried at a medium temperature.

      Since cotton is not elastic, it can become wrinkled after drying so needs to be ironed at a high temperature to regain its original shape.

       

       

      Wool

       

      Natural animal fibre that is flexible and pleasant to the touch.

      Care for your woollen items by hanging them on padded hangers, with nothing in the pockets, the buttons/zip closed and without a belt if there is one.

      The fibres are very sensitive to heat so items should be dry cleaned or hand-washed in cold water as they can shrink when machine washed.

      Do not use bleach on woollen items as it destroys the fibres. Air-dry the items, preferably lying flat and never hung and iron on the "WOOL" temperature while still slightly damp.

      It may gradually lose colour and softness with washing.

       

       

      Silk

       

      Natural animal fibre that is light and strong.

      Silk is highly reactive to chemicals (deodorant, perfumes etc.) and high temperatures; so silk items should be hand washed or cleaned by professionals. Do not tumble dry or steam iron

    • Synthetic Fibres

       Viscose

       

      Plant-based artificial fibre that is soft and cool.

      This fibre loses some resistance when damp and cannot support high temperatures during machine washing or ironing. Should be hand-washed. Do not wring or spin excessively to remove excess water and air dry out of direct sunshine.

      Iron from the inside, placing some kind of protection between the item and the iron and iron at no more than 110ºC.

      The fabric may shrink or expand if not washed according to the instructions. However, it normally reverts to its natural state if hung for 1 to 2 days.

      This kind of care also goes for items with a mixture of viscose, lyocell and modal for instance.

       

       

      Polyamide/ Acrylics and polyester

       

      These are synthetic fibres that are extremely durable and do not deform easily.

      They should always be hand-washed, particularly knitted items to increase the item's lifespan, though these items can also be washed in a machine at medium temperatures. Generally try to use a fabric softener to reduce the static electricity that is common in fabrics such as polyester.

      You can tumble dry at a low temperature to remove excess humidity, but dry the rest in the fresh air. This helps the item to maintain its original shape and not wrinkle. If you still need to iron, use a low temperature

       

       

      Polyeurethane

       

      It can normally be hand-washed, but for best results use dry cleaning.

      Always follow the cleaning instructions.

    • Leather

       

      Leather and suede items must always be cleaned by a specialist.

    • Dying

       

      The first 2 or 3 washes are fundamental to preserve dyed items such as denim or those dyed with pigments so take as much care as possible.

       

      Although we treat and finish all our dyed items, some natural pigments may still remain and are released in the first few washes.

       

      Therefore it is natural that they lose some colour in this period. Always follow the cleaning instructions for best results.

  • Store Availability

    To confirm the availability of stock of a particular reference in a Salsa store, you can do it through our online store, on the page of the article, by clicking on “Find in Store”. You can also contact us by the contact form. Please indicate the desired reference and size so we can help you more quickly.

  • Products composition

    To assist you during your purchase, we provide you with information on the composition of all garments. This information is available in detail for each garment.

  • Contact information

    TALK TO US. WE CAN HELP

    CHAT ONLINE

    You can contact us through our chat service, available on the bottom right-hand corner of the screen.



    WHATSAPP

    You can contact us via WhatsApp at 925 507 494. The telephone service is available from 7 am to 10 pm from Monday to Friday.



    E-MAIL

    Do you have any questions? Send us an e-mail to customer.care@salsajeans.com and we will reply to you as soon as possible.



    TELEPHONE

    You can phone us at 800 203 406. The telephone service is available from 7 am to 10 pm from Monday to Friday.

  • Online Complaints Book

    You can make your complaints online on the Digital Platform at www.livroreclamacoes.pt. Such complaints carry the same weight as complaints made in the physical complaints book.

  • REPAIR SERVICE

    • WHICH PRODUCTS CAN BE REPAIRED AND ALTERED?

      Repairs are made to Salsa denim items. This means you can request the repair service for your jeans, your denim jackets and your denim shirts. If any doubt arises as to the origin of your item, the assessment and decision to accept it for repair is up to the shop assistant.

    • HOW LONG WILL IT TAKE TO REPAIR MY PRODUCT?

      The maximum time for repairing your item is 30 days. We always try to be as fast as possible so you don't have to wait too long for your item.

    • WHERE CAN I REQUEST THE REPAIR SERVICE?

      Go to any official Salsa shop (except Salsa points of sale at El Corte Inglés or other authorised vendors). Our staff are available to assess your request and send it to our sewing department for repair.

    • DO YOU ACCEPT ITEMS FROM OTHER BRANDS?

      The repair service is exclusively for Salsa items. But it doesn't matter where you bought your Salsa items; we’ll take care of them provided they’ve been washed before they're handed in.

      If any doubt arises as to the origin of your item, the assessment and decision to accept it for repair is up to the shop assistant.

    • DO YOU REPAIR ALL SALSA DENIM ITEMS REGARDLESS OF WHERE THEY WERE BOUGHT?

      Yes! You can request a repair regardless of where the Salsa denim items were bought.

    • HOW MUCH DOES THIS SERVICE COST?

      Each repair has a set price, which you will be informed of when you choose the type of repair your item needs.

      If you’re a STAR customer, you can use your stars to pay for the repair service. One repair = 1,000 stars.

      If you don't have any stars yet, you can also pay cash for the service.

      This price list will give you an idea of what you will pay.

      TYPES OF REPAIRS

      Cost in stars

      Cost in €

      Broken belt loops, replacing appliqués; seams undone, localised tears; rips; torn elbow on denim shirts; turning up jeans

      1,000

      €5

      Stains; zip replacement

      1,000

      €10

      Making jeans one size bigger

      Making jeans one size smaller

      1,000

      €20


    • WHAT CONDITION MUST THE ITEM BE IN?

  • COLLECTION

    • WHAT ITEMS CAN BE DONATED TO THE INFINITY PROJECT?

      All Salsa denim items you don't wear any more can be handed in at one of our shops. For hygiene purposes, we will only accept items that have been washed.

    • WHAT ARE THE BENEFITS OF DONATING AN ITEM?

      You’ll get 200 stars for each denim item you hand in at the shop. You can use your stars for unique experiences and offers. Discover them here

    • WHERE CAN I HAND IN THE ITEMS I WANT TO DONATE TO THE INFINITY PROGRAMME

      Go to any Salsa shop (except Salsa points of sale at El Corte Inglés or other authorised vendors). Our staff are available to assess your donated item and to send it on to where it can be given a new lease of life.

    • WHAT HAPPENS TO THE ITEMS DONATED TO THE INFINITY PROGRAMME?

      Each item donated will be carefully assessed and, depending on the result, we’ll find the best possible new beginning for it: repairing it and giving it to somebody who can continue to treasure it or simply turning it into something new.

  • WHAT IS INFINITY?

    Creating the perfect jeans is our daily commitment and, from now on, taking care of second-hand jeans is also one of our top priorities.

    We believe that denim can last forever and this is what our Infinity project is all about: reusing and giving our products the longest possible life cycle.

    We are experts in jeans and we have a mission: we don't want you to go without your favourites or give up on them without a second thought when they're still in good condition.

    So... what do we want?

    We want you to bring your denim items to us so that our team can assess them and advise you.

    At the end of the day, our goal is to take care of your jeans and repair them if you think they don't fit you any more or they’re not in the best condition.

    We have countless options: we mend torn jeans, we add patches, we make them one size bigger, we make them shorter, tighter... the possibilities are infinite, the choice is yours!

    And if you don't want to repair them, you can leave them with us.

    As denim experts, we’ll carefully assess the item you handed in and, depending on the result, we’ll find the best possible new beginning for it: repairing it and giving it to somebody who can continue to treasure it or simply turning it into something new.