The Controller responsible for processing the personal data of users is Irmãos Vila Nova S.A., with registered office at Avenida da Indústria, 511, 4760-725 Ribeirão, V. N. Famalicão, share capital of EUR 4,250,000.00, registered in the Companies Registration Office under the single registration and corporate tax number 501 997 784.

You can contact us at the following e-mail address: customer.care@salsajeans.com

Any User may contact the Data Protection Officer using the following e-mail address, with regard to any issues related to the processing of their data and to exercise the rights granted them by the applicable law and, particularly, by this Privacy Policy: customer.care@salsajeans.com

Users may access, browse and use this website without providing any personal information, without prejudice to the browsing data necessary for correct management of the website. However, the use of certain tools on the website may imply the provision of personal data.

We are committed to processing only the personal data that are strictly necessary for us to provide our services with the maximum of quality. Accordingly, the processing of your personal data has the following purposes, legal bases and storage periods:

1. Website management

The processing of these personal data is necessary to permit use of the website and this processing is based on the performance of a contract whose terms are governed by the Terms and Conditions and, when not covered in these, by the general principles of law.

Your data will be stored for up to one (1) year after you last visited the website and in accordance with the information provided in the Cookie Policy.

2. “SalsaStar” Loyalty Programme (“Loyalty Programme”)

If you join the Loyalty Programme by registering an account, processing of your personal data is necessary so that you can enjoy the features of your account, particularly online shopping, buying items not available in the shops, requesting the transfer of items from one shop to another or requesting items to be held for you in a shop, to facilitate your shopping process, to guarantee the assignment of the benefits of the Loyalty Programme and to manage your customer account. The processing is based on steps to be taken prior to entering into a contract or the performance of a contract whose conditions are governed by the Terms and Conditions of the SalsaStar Programme and, when not covered in these, by the general principles of law.

Your data will be stored for up to three (3) years after the last purchase you made in a physical shop or online or, if you have not made any purchases, for up to three (3) years after registering on the Loyalty Programme.

3. Direct Marketing

We process your personal data so that we can send you generic or targeted information about what’s new, campaigns and offers, discounts or benefits via text message and/or e-mail. This processing is based on consent if you have subscribed to our newsletter or on our legitimate interest if your contact information was collected under the scope of the Loyalty Programme.

You may withdraw your consent at any time or object to receiving communications of this type, either though the settings in your personal account or by replying to the communications we send you.

If you have joined the Loyalty Programme, your data will be stored for receiving these communications for up to three (3) years after the last purchase you made in a physical shop or online or, if you have not made any purchases, for up to three (3) years after registering on the Loyalty Programme. .

If you have only subscribed to our newsletter, your data will be stored for up to two (2) years after your last interaction with us. 

4. Competitions and Challenges

We organise regular competitions and challenges on our social media – Facebook and Instagram. Your personal data will only be processed for the purpose of managing and organising the competitions and challenges and awarding and sending the corresponding prizes. This processing is based on steps to be taken prior to entering into a contract or the performance of a contact whose conditions are governed by the Terms and Conditions of participation in the competition or challenge.

Your data will be stored for up to one (1) year after the end of the initiative in question.

5. Transaction Management

If you ask us to include your tax number on your purchase receipt, we will need to register it for the purpose of issuing invoices for the acquisition of goods and services and then send it to the Tax Authority. This processing is based on compliance with a legal obligation. 

By law, your data will be stored for a period of ten (10) years. 

6. Aftersales Service

In order to permit access to repair services for products bought in our shops and to carry out the repair or replacement, you will be asked for your personal identification data for product verification and ownership and so that we can inform you as soon as your item is ready to be picked up or for us to deliver it to your home address if you so wish. This processing is based on steps to be taken prior to entering into a contract or the performance of a contract.

Your data will be stored for up to two (2) years after notification of the product non-conformity.

7. Exchanges | Returns

In order to exchange items and in the event of items being returned, we will ask you for your personal identification data and your banking information. This processing is based on steps to be taken prior to entering into a contract or on the performance of a contact whose conditions are governed by the Terms and Conditions.

If you have joined the Loyalty Programme, your data will be stored for up to three (3) years after the last purchase you made in a physical shop or online or, if you have not made any purchases, for up to three (3) years after registering on the Loyalty Programme.

If you have not joined the Loyalty Programme, we only store your data for the purpose of Transaction Management.

8. Home deliveries

We process your identification data so that we can deliver your purchases to your home. This processing is based on steps to be taken prior to entering into a contract or the performance of a contract.

If you have joined the Loyalty Programme, your data will be stored for up to three (3) years after the last purchase you made in a physical shop or online or, if you have not made any purchases, for up to three (3) years after registering on the Loyalty Programme.

If you have not joined the Loyalty Programme, we only store your data for the purpose of Transaction Management.

9. Customer Care (Service Management and Customer Support)

In order to provide you with the best assistance and help before, during and after the sale of our products and services, we need you to provide us with your personal identification data. This is so that we can identify you, analyse your request and reply to you in good time. This processing is based on steps to be taken prior to entering into a contract or the performance of a contract.

Your data will be stored for up to one (1) year after the termination of the contract or, if it was not entered into, for up to six (6) months after the beginning of the contract process that was not concluded.

10. Suggestions and Complaints

You may send suggestions or complaints about our services at any time, indicating your personal identification data.  

Additionally, in compliance with DL No. 156/2005 of 15 September, we also have a physical Complaints Book in our shops and an electronic Complaints Book on the website. This processing is based on the legitimate interest of the company in following up on your requests and in compliance with legal obligations.

By law, your data will be stored for a period of three (3) years.

11. Call recording (contractual relationship, for monitoring the service quality and compliance with legal obligations)

When you contact the customer support team, it may be necessary to record the call under the scope of the contractual relationship in order to monitor the quality of the service provided or for compliance with legal obligations. This processing is based on your consent.

Your data will be kept for six (6) months.

If the legal basis for the processing of your personal data is consent or legitimate interest, you may withdraw your consent or object to the processing, respectively, at any time, without any consequences for you, but this shall not compromise the lawfulness of the processing carried out previously. If you withdraw your consent or expressly object to processing, we will immediately cease all processing of your personal data for the purpose in question unless there is a need to process these data for compliance with legal and/or contractual obligations.

We only store your personal data for the time strictly necessary to comply with the above objectives, within the legal limits. At the end of the defined period for storing your data, we undertake to eliminate, destroy or anonymise your personal data. Generally speaking, and with the exception of the data we are legally obliged to store for a longer period, we erase your personal data as soon as your issues and your requests have been dealt with and solved, the services you requested have been provided or the guarantee periods have elapsed for the items you buy or have repaired.

If you have any questions or you would like additional information on the periods for which your personal data are stored, you can contact us at the following e-mail address: customer.care@salsajeans.com

In the context of the purposes listed, we only process the data that are strictly necessary for those purposes, namely:

• Personal identification data (e.g. full name, e-mail address, telephone number, address, date of birth, gender, signature, tax number, image and/or voice),
• Data on payment methods and transactions (e.g. name of the credit card holder),
• Contract data (e.g. loyalty cards, purchase details and product guarantee(s)),
• Traffic data and data from call recording.

In certain cases, we may disclose your personal data, only as strictly necessary, to entities that provide services to us (“Processors”) for the above purposes (e.g. for home deliveries, product repairs, support services and marketing campaigns), under the terms of the contracts entered into with them.

Your data may also be shared with partner entities under the scope of joint responsibility agreements entered into with them.

Your personal data may be transmitted between companies of the Sonae Group for internal administrative purposes if there is a legitimate interest in data sharing within the group.

If your personal data have been shared with service providers located outside of the European Union, we ensure that your personal data benefit from a high level of protection under the terms of the applicable law on personal data matters, promoting the transfer under the scope of an adequacy decision from the European Commission or the standard data protection clauses (or similar) approved by the European Commission

Your data may also be sent to the authorities or third parties when such transmission is carried out for compliance with a legal and/or contractual obligation, a decision of the CNPD or another relevant supervisory authority or following a court order.

Under no circumstances do we share your personal data with other companies or brands for other commercial purposes.

Under the terms of the applicable law and as a data subject, you may request the right to access, rectification or erasure of your personal data at any time, as well as limitation of processing, portability, objecting and not being subject to automated decision-making.

In the cases where you have provided consent for certain processing of your personal data, you may withdraw this consent at any time. 

To exercise any one of these rights, please send your request to the following e-mail address: customer.care@salsajeans.com

You can also contact our Data Protection Officer with regard to any issues related to the processing of your data and to exercise the rights granted to you by the applicable law and, particularly, by this Privacy Policy, at the following e-mail address: customer.care@salsajeans.com 

Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with the National Data Protection Committee (“CNPD”) if you consider that our processing of personal data relating to you infringes the legal framework in force.

We recommend that you read our Cookie Policy, available on this website at https://www.salsajeans.com/en/client-area/my-privacy-pg3780.html?tab=3 , which is an integral part of this policy, to find out more about the processing of your personal data carried out using this feature.

We have a variety of information security measures, in line with best national and international practices, in order to protect your personal data, including technological controls and administrative, technical and physical measures and procedures that guarantee the protection of your personal data, preventing their misuse, unauthorised access and disclosure, loss, improper or inadvertent alteration or unauthorised destruction.

In terms of information security, we have the same commitment to continuous improvement that guides our daily business activity.

Below are some of the more important measures we use:

1. Restricted access to your personal data;
2. Safe storage and transfer of your personal data;
3. Protection of information systems through devices that prevent unauthorised access to your personal data;
4. Implementation of mechanisms that safeguard the integrity and quality of your personal data;
5. Continuous monitoring of information systems, with the aim of preventing, detecting and avoiding misuse of your personal data;
6. Redundancy of personal data storage, processing and communication equipment to avoid loss of availability.

However, it is the responsibility of the users to ensure that the devices and equipment used to access this website are appropriately protected against harmful software, computer viruses and worms.

We may provide hyperlinks to other websites of interest or partner websites but we are not responsible for the privacy policy, cookie policy or terms and conditions of use for these websites.

When you access other websites using the hyperlinks provided, the managing entities of these websites may collect information about you which will be used by them. We recommend reading the information and conditions mentioned above when you access other websites.

When you choose to follow us on social media, when you interact with us on them or when you access the website via these, your personal data may be processed by the managing entities of the social media or the features provided, in accordance with their respective privacy policies, which we recommend that you read.

This Privacy Policy may be revised and updated at any time; these alterations will then by posted on our website, at https://www.salsajeans.com/en/ .

Date of last update: 04/01/2023