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Welcome to Salsa help center!
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FREQUENTLY ASKED QUESTIONS

  • Purchases
    • Where can I get the invoice for my order?

      If you made your purchase through your customer account, you can go to the ‘Purchased Items’ menu in your ’Customer Area’ where you will find all the purchases you have made on our online store. Your invoice can be found and downloaded by clicking the "Details" option in the order for which you require the invoice, and clicking on the option to download your invoice (see image below).


      If you have made the order as a non-registered customer, your invoice will be sent as an attachment in the email confirming the dispatch of your item.


      If you have any other question regarding the invoice process please contact us using this form, stating your order number.



    • I made a mistake with the product/size and I would like to change the size/ change the product before receiving the item.

      It is not possible to change an order after it has been completed. If you have more than one item in the order we recommend that you wait until you receive the order and proceed with an exchange or a refund of the item in error.

      If your order is of just one item, please check the status of your order in the‘Purchased Items’ menu in the ‘Customer Area’.

      If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us using the form below in order to process the cancellation and make a new order.

      If the order status is ‘sorted’ or ‘in transit’, it will no longer be possible to cancel the order. You will need to wait until you receive the item to then request a refund.

      If your item has already been delivered to the shipping company, we will be unable to cancel your order. In this case you will have to wait to receive the item and then request an exchange or refund. Read more information about exchanges and refunds.


      If you have any unanswered questions regarding this process please contact us using this form, stating your order number.

    • Can I subsequently cancel my order?

      As long as the package has not left our warehouse, the order may be cancelled. You can check your order Status in your Customer Area, option ORDERS AND RETURNS . Cancellations can be carried out by contacting our Customer Care under phone: +351 252 090 512.


      If the package has already left our warehouse, you have to follow the return policy (please see our Returns Policy).




    • I made a mistake with my delivery address, how can I change it?

      1. Delivery in Portugal


      If you made your purchase through your customer account, please go to the ‘Purchased Items’ menu in your ’Customer Area’ and check the status of your item.

      If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us using the form below in order to process with the change of address.

      If the order status is ‘sorted’ or ‘in transit’, you should wait to receive the text message with the delivery number and delivery date and then contact Chronopost directly by calling 229688389 and request the alteration of your delivery address.



      2. Delivery in the EU


      If you made your purchase through your customer account, please go to the ‘Purchased Items’ menu in your ’Customer Area’ and check the status of your item.

      If the status of your order is either: ‘payment pending’, ‘approved’, ‘sorting’, you can contact us using the form below in order to process with the change of address.

      If the order status is ‘sorted’ or ‘in transit’, you should wait to receive the text message with the delivery number and delivery date and then contact DHL directly and request the alteration of your delivery address.

       


      If you made your order as an unregistered customer, please contact us using the form below in order for us to check the status of your order.

    • Can I make a telephone order or make an order by e-mail/post or fax?

      For technical reasons, placing a telephone order or ordering by email/post/fax is unfortunately not possible.

    • What is the Wish List and how does it work?

      Registered users can save their favorite products by adding them to the Wish List. To add a new product, just click on the Add to Wish List link in the selected Product page after you have chosen the color and size.
      Please remember that adding a product to the Wish List does not mean reserving the item. Other customers may purchase the same product before you, and therefore the item could be sold out before you decide to order it. For this reason, Salsa Online Store offers you the possibility of receiving an e-mail warning when there is only one item left in the selected size and color combination.

    • Tax Free: online order

      The issue  of Taxfree is possible for a minimum of 50 euros more VAT.

      To do it, you have two months to make the request and the billing address of the command is always the delivery address of the order (or US).

      To receive the TAXFree document please follow this steps:

      a. Download  the invoice on your Clients Area

      b. Go to Customs with invoice and fill the form of Taxfree.

      c. Both documents must be stamps and  approved by Customs

      d. Send to Salsa office the following documents (please make sure that you registered the sending in order to be able to track the delivery ):

      i. Stamped invoice

      ii. Taxfree form stamped

      iii. Photocopy of passport

      iv. Account number  for refund.

       Salsa Address: IVN- Irmãos Vila Nova, Avenida da Indústria, 511, Apartado 7079, 4760-725 Ribeirão, Vila Nova de Famalicão, PORTUGAL

  • Payments
    • Will I receive an invoice for my order?

      Yes, after we send your order you will have access to your invoice in your customer area in our website.

      In your purchase history you will find all the orders that you made on our Online Store. To obtain your invoice please select the order and then choose the option Details. In this option you will be able to download your invoice. 


      In the case that you did the purchase without being registered, the invoice will be sent by email when we send your order.  Please check the email with the subject “Shipping confirmation/Invoice”

      Don´t forget to check your spam box if you didn’t find the email.

      If you have any more question please contact us using the form contact below.

    • Can I pay for it upon receipt?

      We do not have a service which allows for payment upon receipt

    • Do I have to pay extra taxes on my order?

      VAT tax has already been included in the product price, as shown on all pages of the website and in your Shopping Bag. There will be no extra duties charged on your order if the shipping is to European Union Countries. For shipping outside the EU countries, taxes, duties and shipping  costs will be applied at the checkout.

    • How can I be sure that my card details are secure?

      www.salsajeans.com  guarantees the highest security level for every purchase. Payment data are collected through the most technologically advanced codification systems (SSL) and Salsa Jeans Online Store uses a VeriSign secure server and an ATW certificate to ensure maximum protection. Security during the payment process: all data is transmitted in SSL encrypted format.
      For payment with Visa and MasterCard only SEC (Secure Electronic Trading) transactions will be accepted. After confirming that the card is part of the SEC system, the system will connect with the issuing bank in order for the customer to authorize the purchase. As soon as the bank has confirmed the authentication, the charge will be made against the card. Otherwise, the order will be cancelled.

    • I am unable to complete the order using the "Credit Card" payment option.

      Check whether all credit card data has been entered correctly.

    • What is the CVV/CID/CVC?

      The Card Verification Value ou Card Verification Code or the Card Identification Code (CID) is a security
      feature for Credit or Debit Card transactions, giving increased protection against Credit Card fraud. The number is generated when the card is issued, by encrypting the Card Number and Expiration Date under a key known only to the issuing bank. Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession.

      For MasterCard and Visa Credit and Debit Cards, this is a 3-digit code printed on the back of the card and it appears in reverse italic at the top of the signature panel.

  • Deliveries
    • Which Countries do you ship to?

      The website automatically recognizes the Country from where you are connected. You may select a different country by clicking on Change Country and enter the website of the Country to which you want your order to be shipped. To order from a Country where you do not reside, you have to choose the product and make the order directly from the site of the Country where you want the order to be delivered. Please note that our courier cannot deliver to P.O. Boxes or to General Delivery/Post addresses.

    • When will the shipping company deliver my order?

      After Salsa has confirmed your payment, your item will be delivered to the shipping company. You will receive an email the same day confirming that your item has been delivered to the shipping company, and your item will be delivered to you on the following working day.

      On the delivery day, you will receive a text message indicating the estimated time of delivery.

    • What happens if there is no one there to accept the delivery?

      The courier company delivers from Monday to Friday during office hours, and you cannot pre-book delivery times. The courier will try to deliver the package for two consecutive working days, leaving a notification each time with a telephone number where you can contact. After the third failed attempt, the courier will return the package to our warehouse. Store.salsastore.com may e-mail you for new delivery instructions.

    • I have a problem with the delivery of my order. What should I do?

      If you have any question or problem regarding your order please contact us directly using this form stating the question or difficulty that you have, and your order number.

    • Which are the delivery options available?

      You can choose the delivery at any full address and at a Salsa store of the country were the order is being placed. In Portugal, it is possible to ask a delivery at Chronopost pick-up points. The delivery option is chosen while placing your order.

  • Information about purchases
  • How is the size of the product described?

    Consult the Size guide to find out your size in Salsa.


    If you have any questions regarding sizing that have not been answered in this area, please contact us using this form stating your question, item reference and sizes that you are unsure about.


  • Is it possible to know the products composition?

    To assist you during your purchase, we provide you with information on the composition of all garments. This information is available in detail for each garment.

  • What is a Promotional Code?

    It is a personal code, issued on special occasions, which allows you to take advantage of exclusive promotions on services and products offered by Salsa. The Promotional Code box is displayed on the first page of the Shopping Bag. After you have added your items to the Shopping Bag, enter your code and click Apply to obtain your new total.
    Register with Salsa Star and you will have more chances of receiving a Promotional Code.

  • Which payment methods are available?

    You can pay for your order through our online store using Visa or MasterCard credit card, Paypal, E-gift (Voucher) or Mbway or Multibanco if you are in Portugal.

  • How do I become a STAR?

    You can join here or at any Salsa shop.\r\n
    If you're having problems, our Customer Care department will be happy to help you.

  • How can I track the status of the shipping company or have access to the number to track my item?

    Log in to your "Customer Area" and go to the "Purchased Items" option where you will find a list of the items you have ordered from our online store. To track the status of your item with the shipping company, select the "Details" option in the order you wish to track, and click on the "tracking" button (see image below).


  • What happens if the item that I have ordered is out of stock?

    If your order is confirmed, the probability of the item being out of stock is highly reduced. However, if this happens, we will send you an email letting you know which item(s) is/are out of stock, and confirming the refund of the amount that you paid for the item(s). The refund will be made by the same payment method used when you made the payment. If you made the payment using a Multibanco reference (only for Portugal), we will contact you by email requesting the bank account number to which we should refund the amount.

     
    If you have any additional questions please contact us using this form, stating your order number.

  • Can I order an item that I cannot find in the Salsa jeans Online Store?

    We can only fulfill orders of articles that are available in the Salsa Jeans online store.
    In our online store, you can verify the availability of your article in Salsa stores of your country, by clicking on “Find in Store”, thus being able to go to the store and buy it.

  • Can I return in a physical Salsa store?

    Yes. The articles purchased online can be exchanged or returned by the same way. You just need to login into your account and follow the steps indicated on the exchanges and returns form that you can find on the back of your waybill; or at a Salsa physical store of the same country where the order was placed.
    At a Salsa store, if you choose the refund by the same method of the payment (Visa/Mastercard, Paypal or Multibanco), it is not done immediately, it will be processed within 15 days. If you choose the refund by voucher, it is sent to your email and phone at the time of the return and you can use it in that moment, at the store or at the online store.

  • Can I purchase from the Salsa online shop from anywhere in the world?

    At this moment, you can shop from anywhere in the world, but the billing adress and delivery address must be in:

    - Within the European Union;

    - Switzerland;

    - United States of America;

    - Canada;

    - Mexico;

    - Brasil.

  • What do I do if the original packaging is unusable?

    If the original package is unusable, you may replace it with a box the same size and thickness. Salsa Jeans online shop will not accept the return of footwear just in its box without an external package, damaged products, or products lacking the identification tag and disposable seal.

  • Is it possible to place an order from a different Country from the one I am shipping to?

    It is not possible to place an order from a Country other than the Country of destination. The delivery address must be within a country belonging to the E.U. (please see the countries we ship for in Shipping menu). Orders made from a Country site different from the one you are shipping to, or to addresses to which our courier cannot ship (P.O. Boxes, General Delivery/Poste addresses) will be automatically cancelled.

  • Online store
    • How do I exchange an item? (size)

      To find out how to exchange an item on our online store please watch the video below, which show you the steps to follow.

       

      Don’t forget that your request for an exchange is only submitted when the whole process is complete. You will receive an email confirming your request  for an exchange at the end.

      If you have several items to send back in the same order, you will need to place them together to exchange or return them. After you have requested the exchange or return of an item in the order, our site will not allow you to request another exchange or return.




      If your order has been placed as an unregistered customer, you should start this process by going to the last email you received from Salsa regarding this order. The subject of this email is “Confirmation of Dispatch/ Invoice”. In this email you will find a link which will allow you to request an exchange or return.


      If you still have queries regarding the exchange or returns process, please use this form to contact us, describing the difficulties you are experiencing. Please state your order number so that we can help you as quickly as possible.


    • Can I exchange one product for another?

      Salsa Online Store wants you to be fully satisfied with your purchase: for this reason, you have the right to change the size of the articles that you bought at www.salsajeans.com within 30 days from the date your order was delivered to you.


      The products you order can only be exchanged one time. If, when you receive your exchange order, do not get satisfied, you can only return it.


      To find out how to exchange an item on our online store please watch the videos below, which show you the steps to follow.


      Don’t forget that your request for an exchange is only submitted when the whole process is complete. You will receive an email confirming your request for an exchange at the end.


      If you have several items to send back in the same order, you will need to place them together to exchange or return them. After you have requested the exchange or return of an item in the order, our site will not allow you to request another exchange or return.



      If your order has been placed as an unregistered customer, you should start this process by going to the last email you received from Salsa regarding this order. The subject of this email is “Confirmation of Dispatch/ Invoice”. In this email you will find a link which will allow you to request an exchange or return.


      If you still have queries regarding the exchange or returns process, please use this form to contact us, describing the difficulties you are experiencing. Please state your order number so that we can help you as quickly as possible.


    • How much do I have to pay for return shipping?

      On our online store returns and exchanges made to your order inside the European Union are free, as the collection of your item is arranged automatically with the shipping company after the exchange or returns process is completed. At the end of the process you will receive an email confirming your request for an exchange or return.

      If you have made your order in a country outside the European Union the process is managed by an external Salsa partner. See the conditions here.


    • When will the shipping company come to collect the items I wish to exchange or send back?

      Portugal

      When you complete the return process you will be shown the method and date of collection.

      If you have selected the option for collection from your address, collections are usually done on the same day or on the following working day.

       


      Pick up in the EU

       

      When you complete the return process you will be shown the method and date of collection. Collection will usually be on the following working day.

      At the end of the process, an email is sent with the confirmation of your exchange/ return. In this email you will find all the details relating to the process of your refund.

      These details can also be used to change the collection date and address of your order.

       

                             

      If you have any additional questions or if you opted for home collection more than 2 working days ago and the shipping company still has not collected the item, please contact us using this form

    • When will I receive the refund?

      The refund can be done in two ways: E-Gift/ Gift voucher or using the same method of payment that you used.

      When you are going through the returns process you will be able to select your preferred refund method.

       

      If you choose the E-gift/ Gift voucher refund options, you will be contacted by email and given a code that you will only be able to use on Salsa’s online store, on one or several purchases, until you have used the whole amount of the voucher. This is the quickest refund method, as your code will be sent as soon your package has been received in our warehouse and checked by our quality control department. See e-gift/ gift voucher conditions here.

       

      If you prefer, you can request the refund to be paid the by the same payment method  used when you made the order. You will be refunded using the same method that you used to pay for the order, to your bank account associated to your credit card or your Paypal account. If the payment was made using Multibanco, you will be asked for your bank account number for the refund.

       

      If you have any question or problem related to the refund process, please contact us using this form stating your order number and your question.


    • When will I be refunded for my order?

      When your returned items have reached our warehouse and have been checked by our quality control department, you will be refunded within 15 days.

      As soon as the refund has been made you will receive a confirmation email.

       

      If you have any question or problem related to the refund process, please contact us using this form stating your order number and your question.

    • Am I able to exchange or return items after 30 days?

      The maximum timeframe for exchanges or returns if you are unsatisfied with the items you purchased on our online store is 30 days after you have received them.

      After this timeframe it will no longer be possible to exchange or return your items.

      However, if your item is faulty, please contact us using this form. In order for us to respond as quickly as possible, please attach photos of the item that appears to be faulty.

  • Store
    • What exchange and returns conditions apply in Salsa stores

      The conditions for purchases, exchanges and returns applicable in each Salsa store are specific to each country and type of store, and can be found in store. You can also find exchange and returns conditions on the back side of your receipt, so that you can consult them at any time after your purchase.




      The conditions for exchanges and returns applicable in each Salsa store are specific to each country and type of store, and can be found in store.


      Exchanges, returns or warranty processes in a different country or store type to the one in which the purchase was made are not accepted.




      If you have any additional question please contact us using this form stating your question, item reference, the date and the store in which you purchased your item.



    • Can I exchange an item bought in a different country?

      Exchanges and warranty/ after-sales service requests are only available in stores of the same type and within the same country.

      For example, exchanges or complaints of an item bought in a non-outlet Salsa store in Portugal can only be made in the same type of store in Portugal, and not in outlet stores or El Corte Inglês.

    • My item is faulty. What can I do?

      if you have a question about an item bought in a Salsa store please go to the store with your item and your receipt, where the employees in store will be able to help.

      Don’t forget, this can only be done in the same type of Salsa store in the same country of purchase.


      If you have any question related to your item and you think we can help you from a distance, please contact us using this form, stating the item reference, date, the purchase store and your question.

  • STAR Program | About (what it is) and Membership
  • STAR Program | Balance and vouchers
    • If I exchange or return an item, what happens to the amount of the voucher I redeemed and my total balance?

      The amount earned from the purchase of items you return will not be deducted if the refund is made in the form of a coupon. If the refund is made using another payment method, then this will be deducted from your total balance. If you redeemed a voucher on a purchase you're returning, a new voucher will be issued for the amount used on the returned item(s), which will be valid for 60 days. In the event of an exchange, your total balance will remain the same. If you redeemed a voucher, it will automatically be applied to the new purchase.

    • Do I add to my balance on purchases made abroad?

      Yes, you add to your balance on purchases made in all Salsa shops in Portugal (including the islands), Spain (including the Canary Islands), France and Luxembourg, and in all countries www.salsajeans.com delivers to (except the United Arab Emirates).\r\n
      You will not add to your balance on purchases made at department stores such as El Corte Inglés, Galeries Lafayette, Amazon, La Redoute, etc.

    • Do I add to my balance when I buy a gift card?

      Yes, when you buy a gift card you add to your balance.\r\n
      However, given that you added to your balance when you bought the gift card, you won't add to your balance when it's used on a purchase.

    • I've just made a purchase, but I can't see any change in my account balance.

      The amount earned will show up automatically after a purchase. With online purchases, the amount earned will only be available after payment confirmation. If you find that the amount earned isn't shown in your Customer account, please contact the Salsa Customer Care department using one of the means availableso that they can help you.

    • I have forgotten my password. What can I do?

      You can request a new password by clicking in the "Register / Login", followed by the ‘Forgotten your password?’ icon. Soon after you will be sent an emailing containing your new password. Make sure that Salsa’s email does not go to your junk or spam folder.

      If you are having problems requesting a new password, please contact us using this form describing the problem and stating the email address you used to create the account.



    • Can I view my previous orders?

      If you have registered on Salsa Online Store and you complete your orders while you are logged in, all the information regarding your order history will be stored in My Orders.

    • How does the welcome voucher work?

      After your first purchase as a STAR, you’ll get a €10 voucher. This voucher will be redeemable after you've paid for your first purchase and is valid for 90 days.

    • I am having problems logging in

      If you are having problems with the log in process, please contact us using this form explaining the problem and stating the email address you used to create the account.

    • How does the birthday gift voucher work?

      As a STAR, we celebrate with you by giving you a €10 gift voucher in your birthday month. This voucher will be available on the first day of your birthday month and you can redeem it until the last day of that month. You'll get the gift voucher in the month of your birthdate indicated in your Customer Area. You will only get this gift voucher if you're a registered member or if you've made a purchase in the 12 months before your birthday, based on the birthdate indicated in your Customer Area.

    • How do I add to my balance with my purchases?

      Once you've identified yourself as a STAR, with each purchase you make at shops, outlets and online, 5% of the amount paid will be added to your balance, which will be valid for 180 days. Whenever your balance reaches multiples of €10, that is €10, €20, €30, etc., it will be converted into vouchers that you can redeem on a purchase made within the next 60 days. Your balance is non-transferable. Nothing will be added to your balance for: - purchases made at Salsa points of sale at El Corte Inglés or other authorised vendors; - purchases paid for with a coupon or gift card; - payment of services, such as hems or online order deliveries.

    • How do I confirm the validity period and amount of my total balance and vouchers?

      We want to make sure that you always have this information on hand, so it's printed on all the sales receipts for purchases made at Salsa shops, indicated in the confirmation e-mails for your online purchases and in the newsletters you receive. And, you can always confirm your balance and vouchers (including their validity period) in your Customer Area.

    • When are deductions made from my total balance?

      Deductions will be made from your total balance whenever it's converted into vouchers for you to redeem on your purchases (when you reach multiples of €10), or when the 180-day validity period expires.\r\n
      When you return an item and it isn't refunded in the form of a coupon, the amount earned from that purchase will also be deducted from your total balance (corresponding to the item(s) returned).

    • How can I use my vouchers?

      When your balance reaches multiples of €10 (for example: €10, €20, €30, etc.), the amount will be converted into a voucher that you can redeem within 60 days. You can redeem vouchers on purchases of €29.90 or over in Salsa shops (including Outlets) and online. To redeem a voucher in physical shops (including Outlets), tell the shop assistant that you're a STAR customer when you're making your purchase. If you're shopping online, log in to your account and, when you're paying for the order, select the voucher you want to redeem on the purchase and it will be immediately added to your shopping basket. The voucher is non-transferable and can only be redeemed through your account. You can use a voucher to pay for an entire purchase. And that’s not all. You can also redeem your voucher on Outlet items. It may or may not be possible to redeem your vouchers during other campaigns, depending on their terms and conditions. Vouchers may not be used to purchase gift cards.

  • STAR Program | Stars, interactions and offers
  • STAR Program | Others
  • My product has a problem. What can I do?

    If you have any question about the item you bought in a Salsa Store, please go to the store with the item and your receipt, where the employees in store can help you.


    Don’t forget, this can only be done in the same type of Salsa store in the same country of purchase.


     


    If you have any question related to your item and you think we can help you from a distance, please contact us using this form, stating the item reference, date, the purchase store and your question.




  • I have questions about an item bought in Salsa’s online store

    If you have any questions related to an item bought from our online store, please contact us using the form below, stating your questions and the item reference and the number of the order in which you acquired the item.

    If possible, to allow us to respond quicker, please attach photos showing the problem in question.

  • I bought my item in a store that had Salsa products, but it wasn’t a Salsa store. How can I return it or start an after-sales warranty process?

    If you bought a Salsa item in a Salsa Reseller, the conditions that will be applied are those defined by the store or retail chain in which you bought your item.

    If you have any questions you should get in touch with the respective store, as all returns or after-sales processes are the responsibility of each store.

  • Sizes
  • Availability articles
    • I would like to know if an item is in stock on your online store.

      All items that are available to buy on our online store are shown on our website. You can search for any product using its reference number. If you are having any problems, please watch the video that shows you how to search for an item.


      If you have any question related to this topic please contact us using the contact form.




    • My size/color is out of stock. Can I be contacted by email if it becomes available?

      If the size/color you would like is out of stock, you can request that we send an email alert if your size becomes available within the following 15 days.

      To make this request, you just need to select the size you require and if it is out of stock this option will be shown. All you need to do is enter the email address to which you wish to receive the alert. If you are unsure about anything please watch this video showing you what to do.



      If after 15 days the item has not become available the alert will be cancelled. Please check your junk or spam folder in your email and mark our email addresses as safe to ensure that you correctly receive our emails.


      If you have any questions related to this topic please contact us using the contact form.




  • Composition and care of the Salsa products
    • How should I care for my items?

      You will find washing instructions that you should follow on the inside label of your item. If you are unsure about anything please contact us using the form below stating the reference number of the item whose washing instructions you are unsure about.

    • Denim

      Denim items tend to lose their colour with use and this is due to the particular dying process using Indigo, where some particles on the surface are lost with each wash. 

       

      Salsa advises you to always wash your jeans inside-out so as not to fade. Take them out of the washing machine as soon as the programme finishes so they do not get creased.

       

      When washing your jeans, use as little detergent as possible, preferably neutral or non-biological. Dry inside-out and never exposed to direct sunlight.

       

      Always follow the cleaning instructions in the label and pay special attention to jeans with applications or that are torn. Try to wash your jeans as rarely as possible to keep the initial look for longer.

    • Natural Fibres

       Cotton/Linen

       

      Natural plant fibre that is strong and comfortable.

      Can be machine washed at a medium temperature with any kind of detergent. Some bleaches can be used on white items, never on coloured items.

      Can be tumble dried at a medium temperature.

      Since cotton is not elastic, it can become wrinkled after drying so needs to be ironed at a high temperature to regain its original shape.

       

       

      Wool

       

      Natural animal fibre that is flexible and pleasant to the touch.

      Care for your woollen items by hanging them on padded hangers, with nothing in the pockets, the buttons/zip closed and without a belt if there is one.

      The fibres are very sensitive to heat so items should be dry cleaned or hand-washed in cold water as they can shrink when machine washed.

      Do not use bleach on woollen items as it destroys the fibres. Air-dry the items, preferably lying flat and never hung and iron on the "WOOL" temperature while still slightly damp.

      It may gradually lose colour and softness with washing.

       

       

      Silk

       

      Natural animal fibre that is light and strong.

      Silk is highly reactive to chemicals (deodorant, perfumes etc.) and high temperatures; so silk items should be hand washed or cleaned by professionals. Do not tumble dry or steam iron

    • Synthetic Fibres

       Viscose

       

      Plant-based artificial fibre that is soft and cool.

      This fibre loses some resistance when damp and cannot support high temperatures during machine washing or ironing. Should be hand-washed. Do not wring or spin excessively to remove excess water and air dry out of direct sunshine.

      Iron from the inside, placing some kind of protection between the item and the iron and iron at no more than 110ºC.

      The fabric may shrink or expand if not washed according to the instructions. However, it normally reverts to its natural state if hung for 1 to 2 days.

      This kind of care also goes for items with a mixture of viscose, lyocell and modal for instance.

       

       

      Polyamide/ Acrylics and polyester

       

      These are synthetic fibres that are extremely durable and do not deform easily.

      They should always be hand-washed, particularly knitted items to increase the item's lifespan, though these items can also be washed in a machine at medium temperatures. Generally try to use a fabric softener to reduce the static electricity that is common in fabrics such as polyester.

      You can tumble dry at a low temperature to remove excess humidity, but dry the rest in the fresh air. This helps the item to maintain its original shape and not wrinkle. If you still need to iron, use a low temperature

       

       

      Polyeurethane

       

      It can normally be hand-washed, but for best results use dry cleaning.

      Always follow the cleaning instructions.

    • Leather

       

      Leather and suede items must always be cleaned by a specialist.

    • Dying

       

      The first 2 or 3 washes are fundamental to preserve dyed items such as denim or those dyed with pigments so take as much care as possible.

       

      Although we treat and finish all our dyed items, some natural pigments may still remain and are released in the first few washes.

       

      Therefore it is natural that they lose some colour in this period. Always follow the cleaning instructions for best results.

  • My product is faulty. What can I do?

    If you have any question about an item bought in a Salsa store please go to the store with your item and your receipt, where the employees in store will be able to help.

    Don’t forget, this can only be done in the same type of Salsa store in the same country of purchase.


    If you have any question related with your item and you think we can help you from a distance, please contact us using this form, stating the item reference, date, the purchase store and your question.

  • Phone

    +351252090512
    Monday to Friday from 7am to 10pm (GMT),(except weekends, December 25th and January 1st).

  • Email
  • Customer Care Contact

    For any further doubt, query or suggestion, please send us your comments. Find our contacts here.