EXCHANGES & RETURNS


I bought my item:

DO YOU WANT TO RETURN YOUR ITEM?


You can return one or more items up to 30 days after you receive your order. The items must be in perfect condition and have all the original labels.
Order returns are free of charge.



WHERE CAN I RETURN OR EXCHANGE MY ORDER?


store

At a Salsa shop
FREE
A quick and easy option that’s environmentally friendly.
Available only in: Portugal, Spain, France and Luxembourg.
See Salsa shops



store

At a drop-off point
FREE
A quick and easy option that’s environmentally friendly.
Choose your country and see the drop-off options, Pick-up method and benefits below.



store

Home pick up
Choose your country and see the information below.






DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops30 daysFree150 stars
Pick-up point30 daysFree100 stars
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops30 daysFree150 stars
Pick-up point30 daysFree100 stars
Home delivery---


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops30 daysFree150 stars
Pick-up point30 daysFree100 stars
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops30 daysFree150 stars
Pick-up point30 daysFree100 stars
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops30 daysFree150 stars
Pick-up point30 daysFree100 stars
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops---
Pick-up point30 daysFree100 stars
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops---
Pick-up point30 daysFree100 stars
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops---
Pick-up point---
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops---
Pick-up point---
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops---
Pick-up point---
Home delivery30 daysFree-


DELIVERY METHODTime limit for requesting a returnFEE (€)BENEFIT
Salsa shops---
Pick-up point---
Home delivery30 daysFree-



HOW CAN I RETURN OR EXCHANGE MY ORDER?


Go to your customer account and start your return request here.
If you placed your order as a guest, you can start the return procedure through the link sent in the Shipping Confirmation e-mail.




MarketPick-up methodTime limit for requesting a return
GermanyDHL Parcel: pick-up pointSee the partner's online page for more information.
FranceLa Poste: collection from pick-up point
DHL Express: collection from home address or pick-up point
See the partner's online page for more information.
NetherlandsDHL Parcel: pick-up pointSee the partner's online page for more information.
SpainSeur: collection from home address or pick-up pointSee the partner's online page for more information.
AustriaDHL Parcel: pick-up pointSee the partner's online page for more information.


MarketPick-up methodTime limit for requesting a return
GermanyDHL Parcel: pick-up pointSee the partner's online page for more information.


MarketPick-up methodTime limit for requesting a return
AustriaDHL Parcel: pick-up pointSee the partner's online page for more information.
NetherlandsDHL Parcel: pick-up pointSee the partner's online page for more information.


MarketPick-up methodTime limit for requesting a return
FranceLa Poste: collection from pick-up point
DHL Express: collection from home address or pick-up point
See the partner's online page for more information.


MarketPick-up methodTime limit for requesting a return
SpainSeur: collection from home address or pick-up pointSee the partner's online page for more information.
FranceLa Poste: collection from pick-up pointSee the partner's online page for more information.


MarketPick-up methodTime limit for requesting a return
PortugalDPD, collection from home address or pick-up pointSee the partner's online page for more information.
SpainSeur: collection from home address or pick-up pointSee the partner's online page for more information.


MarketPick-up methodTime limit for requesting a return
GermanyDHL Parcel: pick-up pointSee the partner's online page for more information.
ItalyDHL collection from home address or pick-up pointSee the partner's online page for more information.
SpainSeur: pick-up pointSee the partner's online page for more information.
FranceLa Poste: collection from pick-up pointSee the partner's online page for more information.







For more detailed information about deliveries in your country, see our FAQ’s.





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